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Bridging the global digital divide through digital inclusion: the role of ICT access and ICT use

Ibrahim Osman Adam (Department of Accounting, University for Development Studies, Wa, Ghana)
Muftawu Dzang Alhassan (Department of Operations and Management Information Systems, Accra, Ghana)

Transforming Government: People, Process and Policy

ISSN: 1750-6166

Article publication date: 11 May 2021

Issue publication date: 30 November 2021

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Abstract

Purpose

In an increasingly digitalised society, digital participation is reliant on information communication technology (ICT) access and the ability to use technologies for everyday tasks. To this end, people risk being digitally excluded if they cannot access and use ICTs. The purpose of this paper is to examine globally the effects of ICT access and ICT use on digital inclusion on one hand and the mediating role of ICT usage on the linkage between ICT access and digital inclusion on the other.

Design/methodology/approach

The study used a hypothesized model based on structuration theory and secondary data drawn from multiple archival sources in 121 countries. The authors test the model using partial least squares structural equation modelling.

Findings

The results from the PLS analysis shows that while ICT usage significantly influences digital inclusion at the global level, ICT access does not. Furthermore, the mediating role of ICT usage was not supported.

Originality/value

This study to the best of the authors’ knowledge is one of the very few studies to examine the effects of ICT access and ICT use on digital inclusion at the global level. The study contributes to the discourse on digital inclusion in ICT4D research.

Keywords

Citation

Adam, I.O. and Dzang Alhassan, M. (2021), "Bridging the global digital divide through digital inclusion: the role of ICT access and ICT use", Transforming Government: People, Process and Policy, Vol. 15 No. 4, pp. 580-596. https://doi.org/10.1108/TG-06-2020-0114

Publisher

:

Emerald Publishing Limited

Copyright © 2020, Emerald Publishing Limited

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