Maximization, internal reference price and consumers' response to promotions
Marketing Intelligence & Planning
ISSN: 0263-4503
Article publication date: 11 April 2023
Issue publication date: 9 May 2023
Abstract
Purpose
This study shows the influence of consumers' goal and strategy of maximization on the process behind their behavioral response to price.
Design/methodology/approach
Data was collected through a 2×2 experimental design involving 314 respondents and analyzed using PLS-SEM.
Findings
The results show that when buyers maximize, their transaction value and acquisition value perceptions predict their behavioral response to deals and discounts. Further, these buyers do not consider sales price information to form their internal reference price. On the other hand, when buyers satisfice, their transaction value perceptions predict the behavioral responses to price deals, and the relationship between transaction value and the behavioral response is not mediated by acquisition value. Further, such buyers consider sales price to form their internal reference price.
Originality/value
The theory of purchase value assumes that consumers seek to maximize their value. Our work relaxes this assumption to show how value maximizers (and satisficers) differ in the process of value formation and their responses to price promotions.
Keywords
Citation
Soni, N., Dawra, J. and Katyal, K. (2023), "Maximization, internal reference price and consumers' response to promotions", Marketing Intelligence & Planning, Vol. 41 No. 4, pp. 489-504. https://doi.org/10.1108/MIP-02-2022-0073
Publisher
:Emerald Publishing Limited
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