To read this content please select one of the options below:

Shop floor performance feedback, employee's motivation and engagement: study of a beverage distribution company

Giuliano Almeida Marodin (Moore School of Business, University of South Carolina, Columbia, South Carolina, USA) (Department of Industrial Engineering, Universidade Federal do rio Grande do Sul, Porto Alegre, Brazil)
Guilherme Tortorella (Department of Mechanical Engineering, The University of Melbourne, Parkville, Australia) (IAE Business School, Universidad Austral, Buenos Aires, Argentina) (Department of Production Engineering and Systems, Universidade Federal de Santa Catarina, Florianopolis, Brazil)
Tarcísio Abreu Saurin (Department of Industrial Engineering, Universidade Federal do rio Grande do Sul, Porto Alegre, Brazil)
Erico Marcon (Department of Industrial Engineering, Universidade Federal do rio Grande do Sul, Porto Alegre, Brazil)

Management Decision

ISSN: 0025-1747

Article publication date: 1 May 2023

Issue publication date: 22 May 2023

860

Abstract

Purpose

This paper aims at examining how different types of shop floor performance feedback affect employee motivation and engagement. Based on this dataset, the authors analyzed the relationship between five types of performance feedback (safety, quality, productivity, improvement and individual performance) and three types of human-related outputs (motivation, role clarity and engagement) in light of socio-technical systems theory.

Design/methodology/approach

The authors designed a survey instrument and collected data from 492 employees of a large beverage distribution company. The authors used robust construct validity tests and multiple regression analysis to test the hypotheses.

Findings

The findings indicated significant positive effects of feedback on overall production, improvements and individual performance on all human-related outputs. In turn, safety and quality performance feedback had no statistically significant impact in motivation or engagement. These findings highlight the mixed nature of the impact of performance feedback on human-related outputs that have been neglected in the literature.

Originality/value

The joint analysis of the social and technical portion of performance feedback is unusual despite its clear relevance, which characterizes an original contribution of the authors’ work. Although previous literature supports the effect of performance feedback on motivation and engagement, previous studies have not tested how different types of feedback affect those social constructs.

Keywords

Citation

Marodin, G.A., Tortorella, G., Saurin, T.A. and Marcon, E. (2023), "Shop floor performance feedback, employee's motivation and engagement: study of a beverage distribution company", Management Decision, Vol. 61 No. 6, pp. 1535-1553. https://doi.org/10.1108/MD-03-2022-0271

Publisher

:

Emerald Publishing Limited

Copyright © 2023, Emerald Publishing Limited

Related articles