Measuring the use of knowledge management systems in supply firms

Abstract

Purpose

This paper aims to propose a taxonomic scheme of knowledge management systems (KMSs) and a set of technologies and managerial practices supporting supply firms in knowledge management processes.

Design/methodology/approach

Based on a field analysis involving a sample of suppliers operating in high-tech manufacturing and service industries, this paper investigates the use of KMSs in the sample investigated.

Findings

The paper shows that suppliers are generally reluctant to use updated and innovative KMSs replacing traditional ones. This gap confirms that suppliers have difficulties in facing rapid technological changes. The field analysis also points out that suppliers investigated perceive knowledge management mainly as an issue of knowledge transfer and knowledge storage while appear to be neglected the phase of knowledge creation.

Originality/value

Moreover, the paper highlights a misalignment between the intensity of use of knowledge management practices that support the phase of knowledge creation and knowledge management tools that should support such practices.

Citation

Centobelli, P., Cerchione, R. and Esposito, E. (2019), "Measuring the use of knowledge management systems in supply firms", Measuring Business Excellence, Vol. 23 No. 4, pp. 426-441. https://doi.org/10.1108/MBE-12-2018-0107