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Article
Publication date: 8 February 2016

Tat Huei Cham, Yet Mee Lim, Boon Liat Cheng and Teck Heang Lee

This study aims to examine the impact from technical and social aspects on knowledge management system (KMS) success. Moreover, this study also attempts to examine the…

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Abstract

Purpose

This study aims to examine the impact from technical and social aspects on knowledge management system (KMS) success. Moreover, this study also attempts to examine the interrelationships between KMS success and user satisfaction.

Design/methodology/approach

A questionnaire survey was used to collect data from the commercial bank officers to test the proposed KMS success model. All the measurement scales adopted in this study were adopted from the existing literature. The data collected in this study were analysed using both SPSS and structural equation modelling approach via AMOS.

Findings

The research results indicate that both technical (knowledge quality, system quality and service quality) and social factors (user trust and management support) play a significant and positive role in system user satisfaction. The results also show that user satisfaction have a direct influence on the success of KMS and vice versa.

Originality/value

This study is one of the few studies on KMS which include both the technical and social perspectives in examining KMS success. This research study raises the importance of social factors, which have been earlier neglected by many studies on KMS success models. Moreover, the interrelationships relationship between KMS success and user satisfaction also been examined in this study.

Details

VINE Journal of Information and Knowledge Management Systems, vol. 46 no. 1
Type: Research Article
ISSN: 2059-5891

Keywords

Article
Publication date: 3 July 2007

Harry K.H. Chow, K.L. Choy and W.B. Lee

The purpose of this study is to survey knowledge management (KM) practices and to examine the applications and technologies adopted when developing the knowledge management system

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Abstract

Purpose

The purpose of this study is to survey knowledge management (KM) practices and to examine the applications and technologies adopted when developing the knowledge management system (KMS) in build‐to‐order supply chains (BOSC).

Design/methodology/approach

This paper uses a literature review of research articles from 1996 to 2007 with keyword indexes to survey the KM practice, KMS technology and its application in BOSC. Such keyword indexes include: BOSC, SCM, KM, KMS, expert system, knowledge‐based system and information system on the Elsevier online database, ScienceDirect, EBSCO, Proquest, Emerald, DOAJ, and Wiley Inter Science. A total of 1,500 articles were found but only 149 articles related to the keywords of KMS application and KM practices within SCM and BOSC.

Findings

The important findings indicate that the KMS application is solely focused on single knowledge problem for enabling individual SC members to attain operational excellence. There is a need for further research into the development of KMS with features of knowledge coordination that cross organizational borders in attaining the BOSC integration.

Research limitations/implications

Perhaps, the limitation of this study was the narrowness of the scope of the paper based on the keywords used for searching.

Practical implications

Validation of the multi‐disciplines of KM practices and KMS applications provides enterprises with useful guidelines for implementing KM‐ and KMS‐related projects within their current BOSC practices.

Originality/value

This paper provides useful knowledge by highlighting the characteristics of KMS technology within BOSC and empirical insights into the relationship between KM and BOSC practices.

Details

Industrial Management & Data Systems, vol. 107 no. 6
Type: Research Article
ISSN: 0263-5577

Keywords

Article
Publication date: 8 December 2022

Deden Sumirat Hidayat, Dana Indra Sensuse, Damayanti Elisabeth and Lintang Matahari Hasani

Study on knowledge-based systems for scientific publications is growing very broadly. However, most of these studies do not explicitly discuss the knowledge management (KM…

Abstract

Purpose

Study on knowledge-based systems for scientific publications is growing very broadly. However, most of these studies do not explicitly discuss the knowledge management (KM) component as knowledge management system (KMS) implementation. This background causes academic institutions to face challenges in developing KMS to support scholarly publication cycle (SPC). Therefore, this study aims to develop a new KMS conceptual model, Identify critical components and provide research gap opportunities for future KM studies on SPC.

Design/methodology/approach

This study used a systematic literature review (SLR) method with the procedure from Kitchenham et al. Then, the SLR results are compiled into a conceptual model design based on a framework on KM foundations and KM solutions. Finally, the model design was validated through interviews with related field experts.

Findings

The KMS for SPC focuses on the discovery, sharing and application of knowledge. The majority of KMS use recommendation systems technology with content-based filtering and collaborative filtering personalization approaches. The characteristics data used in KMS for SPC are structured and unstructured. Metadata and article abstracts are considered sufficiently representative of the entire article content to be used as a search tool and can provide recommendations. The KMS model for SPC has layers of KM infrastructure, processes, systems, strategies, outputs and outcomes.

Research limitations/implications

This study has limitations in discussing tacit knowledge. In contrast, tacit knowledge for SPC is essential for scientific publication performance. The tacit knowledge includes experience in searching, writing, submitting, publishing and disseminating scientific publications. Tacit knowledge plays a vital role in the development of knowledge sharing system (KSS) and KCS. Therefore, KSS and KCS for SPC are still very challenging to be researched in the future. KMS opportunities that might be developed further are lessons learned databases and interactive forums that capture tacit knowledge about SPC. Future work potential could identify other types of KMS in academia and focus more on SPC.

Originality/value

This study proposes a novel comprehensive KMS model to support scientific publication performance. This model has a critical path as a KMS implementation solution for SPC. This model proposes and recommends appropriate components for SPC requirements (KM processes, technology, methods/techniques and data). This study also proposes novel research gaps as KMS research opportunities for SPC in the future.

Details

VINE Journal of Information and Knowledge Management Systems, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2059-5891

Keywords

Article
Publication date: 2 August 2011

Ren‐Zong Kuo, Ming‐Fong Lai and Gwo‐Guang Lee

While the prior research suggests that leadership has important influences on IT acceptance and use, there has been little empirical investigation that identifies the specific…

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Abstract

Purpose

While the prior research suggests that leadership has important influences on IT acceptance and use, there has been little empirical investigation that identifies the specific managerial behaviors associated with adoption success. This study attempts to address this issue by exploring the influence of empowering leadership on knowledge management system (KMS) adoption through its effects on task‐technology fit and compatibility.

Design/methodology/approach

To test the proposed research model, data were collected through a questionnaire survey sent to IT managers of 500 large companies in Taiwan.

Findings

The results show that empowering leadership has an indirect effect on KMS usage. Empowering leadership was positively related to both task‐technology fit and compatibility, which in turn were both positively related to usage of KMS.

Research limitations/implications

There are two limitations to this study, requiring further examination and additional research. First, the sample was drawn from Taiwanese organizations. Hence, the research model should be tested further using samples from other countries, because cultural differences may exist between Taiwan and other countries. Second, this study obtained just 151 completed questionnaires for a 30.2 percent response rate. The limited number of respondents in the survey also causes concern. As a larger sample that brings more statistical power can provide more stable and consistent results, the study should be verified with a larger sample to increase generalization.

Practical implications

This study suggests that practitioners should not only focus on the technology issue (i.e. providing suitable knowledge to meet user needs and accruing high compatibility with user working style), but also be concerned with the impact of leadership style. Managers should consider how to empower subordinates appropriately, a decision that can indeed facilitate the development of an environment where employees participate in knowledge management activities more spontaneously. Without such appropriate leadership, however, even though firms may introduce a well‐built KMS, it is unlikely that system would effectively exert its full range of benefits.

Originality/value

The results of the study will be useful to practitioners in understanding the type of leadership that should be employed in the context of KMS, thus increasing the success rate for adopting the system and further achieving knowledge management goals.

Details

Management Decision, vol. 49 no. 7
Type: Research Article
ISSN: 0025-1747

Keywords

Article
Publication date: 10 April 2009

Xiangyi Lin, Qingpu Zhang and Xiaolin Han

The purpose of this paper is to utilize “Wuli‐Shili‐Renli (WSR)” system methodology to analyze complexity of knowledge and knowledge management and create models for knowledge

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Abstract

Purpose

The purpose of this paper is to utilize “Wuli‐Shili‐Renli (WSR)” system methodology to analyze complexity of knowledge and knowledge management and create models for knowledge management system (KMS) synthetically.

Design/methodology/approach

As a complex system, knowledge management should be analyzed and established by system methodologies. There are many system methodologies. Owing to WSR is characteristic of oriental culture; the paper introduces concept and working process of WSR system methodology in knowledge management from WSR perspective.

Findings

WSR system methodology can be used to analyze contents of WSR in KMS and to establish an effective KMS.

Research limitations/implications

How to define WSR in KMS is a little difficult for users.

Practical implications

A new approach for system analysis and establishment of a successful KMS.

Originality/value

The paper shows how the WSR system approach can integrate quantitative approach and qualitative analysis to analyze and establish a KMS synthetically.

Details

Kybernetes, vol. 38 no. 3/4
Type: Research Article
ISSN: 0368-492X

Keywords

Article
Publication date: 1 June 2003

Nilmini Wickramasinghe

Knowledge management systems are predominant in both theory and practice. However, are the same systems discussed in theory actualized in practice? By comparing and contrasting…

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Abstract

Knowledge management systems are predominant in both theory and practice. However, are the same systems discussed in theory actualized in practice? By comparing and contrasting knowledge management systems in theory and practice, this paper demonstrates that they are indeed dissimilar. In theory, they have both subjective and objective components. In practice, only the objective component appears to be actualized; hence, these systems in practice are essentially organizational memory systems at best and not knowledge management systems at all. By unravelling the mystique of knowledge management systems, this paper exposes a fundamental anomaly. Further, an apparent void currently in practice is highlighted; namely, the lack of the subjective component of knowledge management systems in practice. They are being heralded as key systems that are vital for organizations to survive and thrive in the intense competitive environment of the information age. Surely then, a system that in practice supports not only the objective component, but also the subjective component of knowledge management, would indeed be a truly powerful system.

Details

Business Process Management Journal, vol. 9 no. 3
Type: Research Article
ISSN: 1463-7154

Keywords

Article
Publication date: 26 September 2020

Paulo Vaz-Serra and Peter Edwards

Knowledge management presents a problem for the architecture, engineering and construction (AEC) industry, largely because of the industry’s fragmented structure and…

Abstract

Purpose

Knowledge management presents a problem for the architecture, engineering and construction (AEC) industry, largely because of the industry’s fragmented structure and project-driven nature. Construction companies may be involved in a variety of projects in different locations, each having its own knowledge requirements. Companies are also expected to be competitive, flexible and innovative, but introducing new knowledge management systems (KMSs) may represent a change that is beyond the organisation’s capacity to undergo successfully, and thus becomes a “nightmare”. The purpose of this paper is to propose and test a KMS solution that can help to facilitate the capture and application of important knowledge without introducing unnecessary changes in internal procedures for the organisation.

Design/methodology/approach

Following a review of existing systems, and an interview survey of 22 managers in the Portuguese AEC industry (contractors, design consultants and project management consultants) a new IT-based construction KMS called ConstruKnowledge was developed. The KMS was tested, verified and validated in two Portuguese construction projects and assessed by 12 managers in the construction company undertaking those projects.

Findings

The results of two pilot tests using ConstruKnowledge in two Portuguese construction projects demonstrate that its use can raise the levels of confidence in decision-making, and retaining knowledge; and that it serves to add value to the company.

Practical implications

The Construknowledge KMS is an innovative contribution to the greater acceptance of KMSs in the construction industry. The system facilitates the effective and efficient development of an organisational KMS using basic Information and Communications Technology (ICT)-based collaboration tools. While undertaken in the context of the Portuguese industry, the KMS has a wider global potential for implementation and further development.

Originality/value

The originality and value of this research are that it demonstrates how a KMS can be developed and then used in a construction company to capture and share knowledge without introducing additional constraints.

Article
Publication date: 14 June 2021

Mohammad Khaleel Okour, Chin Wei Chong and Fadi Abdel Muniem Abdel Fattah

The purpose of this study is to investigate the influence of technological antecedents on the usage of decision makers for the implemented knowledge management system (KMS

Abstract

Purpose

The purpose of this study is to investigate the influence of technological antecedents on the usage of decision makers for the implemented knowledge management system (KMS) amongst Jordanian banks. This study extends the investigation by assessing the influence of knowledge or information quality on KMS usage. This study aims to assess whether knowledge or information quality is significantly correlated to system compatibility, relative advantage and complexity (technological antecedents).

Design/methodology/approach

The study model was developed by using Rogers’ diffusion of innovation (DOI) theory, on which seven hypotheses were developed. To examine these research hypotheses, a self-administered questionnaire was carried out with 341 decision makers who are using the KMS to perform their job-related activities. Structural equation modelling analysis of moment structures software was used for data analysis.

Findings

The findings revealed that decision makers usage of the implemented KMS’s is affected significantly by relative advantages, system complexity and knowledge quality, but not system compatibility. Moreover, the findings showed that knowledge quality is significantly correlated with DOI technological antecedents.

Practical implications

Bank managements are now in a better position to understand what kind of resources and supports are needed to achieve the maximum pay-off from KMS usage within their banks. This study has proved that it is not sufficient for Jordanian banks to focus solely on the system quality; they must also take the quality of knowledge or information (system output) as a critical factor that can affect their investments in KMS’s.

Originality/value

This study is one of the limited conducted studies to investigate the importance of KMS usage and related antecedents in the Arab world; particularly, in the context of the Jordanian banking sector. The findings of this study have contributed to the Jordanian financial sector for its vital evaluation of the KMS actual usage behaviour. Findings can be used by the Jordanian ministry of finance to improve the understanding of the factors influencing KMS usage in the financial sector. This study has contributed to reducing the gap of DOI literature amongst developed and developing countries, particularly in the Jordanian context.

Article
Publication date: 1 October 2006

Kevin D. Barber, J. Eduardo Munive‐Hernandez and John P. Keane

This paper presents a practical methodology for developing a process‐based knowledge management system (KMS) for supporting continuous improvement (CI) and asset management.

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Abstract

Purpose

This paper presents a practical methodology for developing a process‐based knowledge management system (KMS) for supporting continuous improvement (CI) and asset management.

Design/methodology/approach

An action research methodology was used to develop a KMS to support CI in a manufacturing company. The KMS is evaluated through application in the case study company. This methodology ensures a consistent approach to carrying out all improvement initiatives. The final part of the methodology addresses the construction of an intranet‐based knowledge warehouse. This contains several searchable areas such as existing information on assets, new knowledge generated from projects, details of expertise in the business and links to the key business drivers through the corporate intranet.

Findings

The KMS is shown to support CI initiatives through the utilization of available data already held within the company's management databases (production, quality and maintenance) including consideration of corporate strategic plans. Process models trigger the application of improvement tools and projects in a true CI environment.

Research limitations/implications

This methodology acknowledges both tacit and explicit knowledge within the company, and it represents an appropriate environment to promote and develop a true learning organization.

Practical implications

The system developed is shown to be flexible and has been implemented in a manufacturing environment. Financial benefits are presented.

Originality/value

The approach used is novel and integrates several areas of IT and process improvement techniques. The resulting methodology is applicable to large and small companies without requiring major IT support facilities. The methodology supports the development of true learning organizations.

Details

International Journal of Quality & Reliability Management, vol. 23 no. 8
Type: Research Article
ISSN: 0265-671X

Keywords

Article
Publication date: 28 January 2022

Minu Saratchandra and Anup Shrestha

Knowledge management (KM) is widely adopted by organisations to improve their performance and make informed decisions. Prior research has confirmed that Information Systems (IS…

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Abstract

Purpose

Knowledge management (KM) is widely adopted by organisations to improve their performance and make informed decisions. Prior research has confirmed that Information Systems (IS) play a critical role in effective KM. The purpose of this study is to examine the existing literature on the role of cloud-based KM systems (C-KMS) in small- and medium-sized enterprise (SMEs) by understanding its impact on the five KM processes: knowledge acquisition, creation, storage, sharing and usage.

Design/methodology/approach

This study conducted a systematic literature review by examining 133 journal articles and 24 conference papers from 2010 to 2021 on the role of cloud computing in KM for SMEs.

Findings

This study revealed that there are numerous empirical analyses on KM processes and tools in SMEs; however, only few studies demonstrate how the whole gamut of KM processes can adopt cloud computing in SMEs. Therefore, SMEs are ineffective at KM with limited IS intervention. This paper offers a proposition on how C-KMS can impact all five KM process, thereby increasing its effectiveness of KM in SMEs. This study analysed the benefits of C-KMS that brings to SMEs in terms of availability, scalability, reliability, security and cost.

Research limitations/implications

This systematic review is restricted to certain databases (ScienceDirect, Sage journals, Scopus and Emerald Insight) and specific IS conference proceedings to source articles. The selection of search criteria and time frame is based on this study’s assessment and choice. This study adds value to our understanding of the role of KM in SMEs, and it reinforces the role of cloud computing in effectively managing knowledge in SMEs. The proposal of C-KMS for the enhancement of KM has significant implications for SMEs to effectively use knowledge for their survival and superior performance.

Practical implications

This study suggests three practical implications. First, adopting and using C-KMS provide a strong foundation to manage knowledge for SMEs in a cost-effective way. Second, C-KMS improves the effectiveness of KM by increasing availability of knowledge artifacts, which in turn aids SMEs’ growth. Third, C-KMS is useful to codify SME’s knowledge, and accordingly supports employees to acquire and use knowledge based on their requirements.

Social implications

This study discussed C-KMS with contemporary social issues, such as the COVID-19 pandemic challenges for SMEs and demonstrated how C-KMS can support SMEs to handle such crises by managing knowledge effectively.

Originality/value

This research highlights the importance of the implementation of a C-KMS for the enhancement of KM in SMEs. The review provides empirical evidence on the challenges faced by SMEs regarding KM, as they often only have enough resources to focus on a single KM process, predominantly knowledge sharing. Consequently, a holistic approach to KM cannot be realised by SMEs. In this context, the findings of this study offer theoretical and practical insights into the role of cloud computing by addressing the challenges of KM in SMEs.

Details

Journal of Knowledge Management, vol. 26 no. 10
Type: Research Article
ISSN: 1367-3270

Keywords

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