Measuring Business Excellence
Issue(s) available: 96 – From Volume: 1 Issue: 1, to Volume: 25 Issue: 2
Category:
Performance Management and Measurement
Volume 25
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Issue 2 2021
Volume 24
Volume 23
Volume 22
Volume 21
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Issue 4 2017
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Issue 3 2017 Remastered, Reinvented, and Reimagined: Evolving and Merging Paths to Performance Measurement and Management
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Issue 2 2017
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Issue 1 2017
Volume 20
Volume 19
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Issue 4 2015
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Issue 3 2015 Performance improvement in twenty-first century organizations: models, tools, techniques
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Issue 2 2015
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Issue 1 2015 Translating Triple Top Line Strategy into Triple Bottom Line Performance: Governance and Innovation Management and Measurement for Sustainable Enterprise Excellence
Volume 18
Volume 17
Volume 16
Volume 15
Volume 14
Volume 13
Volume 12
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Issue 4 2008
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Issue 3 2008
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Issue 2 2008 Selected papers from the International Forum on Knowledge Assets Dynamics, Matera, Italy, June 2007
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Issue 1 2008
Volume 11
Volume 10
Volume 9
Volume 8
Volume 7
Volume 6
Volume 5
Volume 4
Volume 3
Volume 2
Volume 1
Entrepreneurship and fintech development: comparing reward and equity crowdfunding
Ciro Troise, Diego Matricano, Elena Candelo, Mario SorrentinoStarting from the state-of-the-art of Fintech development, this study aims to propose some research propositions comparing reward-crowdfunding (RCF) and…
Measuring financial performance of Indian manufacturing firms: application of decision tree algorithms
Manogna R.L., Aswini Kumar MishraDetermining the relevant information using financial measures is of great interest for various stakeholders to analyze the performance of the firm. This paper aims at…
Decision modelling of critical success factors for cold chains using the DEMATEL approach: a case study
Surya Prakash, Naga Vamsi Krishna Jasti, F.T.S. Chan, Nilaish, Vijay Prakash Sharma, Lalit Kumar SharmaThe objective of the present study is to identify and analyze a set of critical success factors (CSFs) for ice-cream industry [cold chain management (CCM)] that helps in…
Organisational sustainability scale-measuring employees’ perception on sustainability of organisation
Nataraj Balasubramanian, M. BalajiThe purpose of this paper is to conceptualise and develop a scale for measuring employees’ perception on the sustainability of service organisations. With several…
Extracting insights from big social data for smarter tourism destination management
Gianluca Solazzo, Ylenia Maruccia, Gianluca Lorenzo, Valentina Ndou, Pasquale Del Vecchio, Gianluca EliaThis paper aims to highlight how big social data (BSD) and analytics exploitation may help destination management organisations (DMOs) to understand tourist behaviours and…
Sustainable and responsible investment funds in Europe
Jitka Sládková, Daniela Kolomazníková, Sylvie Formánková, Oldřich Trenz, Jan Kolomazník, Oldřich FaldíkThe sustainable and responsible investing (SRI) is the part of sustainable investment which focusses on mutual funds. The purpose of this paper is to map and evaluate all…
The impact of digital technologies on business models. Insights from the space industry
Davide Aloini, Loretta Latronico, Luisa PellegriniIn the past decade, in the space industry, many initiatives intended at offering open access to big data from space multiplied. Therefore, firms started adopting business…
A bi-dimensional classification and characterization of enterprise social media users
Kathrin Kirchner, Rasmus Jørgensen, Ettore Bolisani, Enrico ScarsoEnterprise social media (ESM) platforms are rapidly diffusing in the business context because they can bring substantial benefits to companies by enhancing their knowledge…
Modelling and managing innovation lab as catalyst of digital transformation: theoretical and empirical evidence
Francesco Santarsiero, Antonio Lerro, Daniela Carlucci, Giovanni SchiumaThe paper aims to discuss the role of innovation labs as innovative management models to foster digital and continuous innovation practices within organisations of the…
Co-design-based learning for entrepreneurs in the digital age
Georgy Laptev, Dmitry ShaytanThe purpose of this paper is to adapt the design-based learning (DBL) approach for entrepreneurship education. Having in mind the aim to improve the innovative thinking…
Digital supply chain performance metrics: a literature review
Faisal Rasool, Marco Greco, Michele GrimaldiIn the previous decade, a substantial amount of research has been undertaken to measure the digitalized supply chain (DSC) performance. This paper aims to present a…
Digital skills in tourism. A study from the Next Tourism Generation (NTG) Alliance
Patrocinio Zaragoza-Sáez, Bartolomé Marco-Lajara, Mercedes Ubeda-GarciaThis paper aims to identify the gap existing between the current and future needs regarding digital skills, as well as the training needs for the 2030 horizon in Spanish…
CSR disclosure as a legitimation strategy: evidence from the football industry
Nicola Raimo, Filippo Vitolla, Giuseppe Nicolò, Paolo Tartaglia PolciniThe latest developments in the football industry, the commodification of sport, the excessive focus on profitability and the limited attention to social and environmental…
Performance measurement in-fourth party reverse logistics
Halil Hilmi Öz, Bahar ÖzyörükThis paper aims to develop a performance measurement (PM) system for fourth-party reverse logistics (RL). In this regard, it proposes simultaneous utilization of a…
The high performance organization: proposed definition and measurement of its performance
André de WaalThe purpose of this paper is to arrive at a general definition of an HPO and a (practical) way to measure an HPO. Managers are looking for techniques to strengthen their…
Performance measurement embedded in organizational project management of general contractors operating in Poland
Eryk GłodzińskiThe purpose of this paper is to discuss contemporary knowledge relevant to the application of performance measurement (PMe) in the concept of OPM and to compare findings…
ISO 9001: a vaccine for time of crisis
Ronny Alexander Zayas-Mateo, Ángel Rafael Martínez-LorenteISO 9001 is applied by hundreds of thousands of companies throughout the world. For this reason, its effect on company results has been extensively studied. However, the…
Performance measurement systems in nonprofit organizations: an authorship-based literature review
Juliano Munik, Edson Pinheiro de Lima, Fernando Deschamps, Sergio E. Gouvea Da Costa, Eileen M. Van Aken, José Marcelo Almeida Prado Cestari, Louisi Francis Moura, Fernanda TreintaThis study aims to conduct a literature review on factors that influence the implementation and design of performance measurement systems in nonprofit organizations.
Measuring the impact of perceived service quality on insured and uninsured patients’ satisfaction
Swapnarag Swain, Rohit Kumar SinghThis study aims to investigate the difference in the pattern of influence of perceived service quality on insured and uninsured patients’ satisfaction levels.
How different types of performance management systems affect organizational performance?
Tarmo Kadak, Erkki K. LaitinenThe purpose of this paper is to analyze the relationships between different types of performance management system (PMS) and organizational performance. The main task is…
Innovation orientation and its relationship with business performance: moderating role of firm size
Rayees Farooq, Sandeep Vij, Jaspreet KaurThe study aims to test the relationship between innovation orientation (INO) and business performance. It also explores the moderating effect of firm size on the…
Measuring gaps in healthcare quality using SERVQUAL model: challenges and opportunities in developing countries
Firas AlOmariThe purpose of this paper is to gauge the health-care services from a patient’s perspective in five private hospitals in the Syrian capital Damascus.
Leveraging social media for knowledge management healthcare capability
Ellen Belitzky, Christian Bach, Erika BelitzkyThis study aims to understand how healthcare social media offer nonmedical psycho-social support for pediatric oncology patients and their care community and how social…
The development of a performance measurement system for indirect procurement: a Delphi study
Michail Darom, Eoin PlantThis study aims to address the current gap in knowledge of indirect procurement performance management. It attempts to argue the need for a specific and tailored…
Food waste reduction in supply chains through innovations: a review
Lusine Aramyan, Matthew Grainger, Katja Logatcheva, Simone Piras, Marco Setti, Gavin Stewart, Matteo VittuariAgri-food supply chains are facing a number of challenges, which cause inefficiencies resulting in the waste of natural and economic resources, and in negative…
Measuring the performance of strategy
Patrick Hoverstadt, Lucy Loh, Natalie MarguetThis paper aims to look at the problems of measuring the performance of business strategy. The authors look at the problem using two classical performance management…
Conflict management as an organizational capacity: survey of hospital managers in healthcare organizations
Walter Vesperi, Marzia Ventura, Concetta Lucia CristofaroThe purpose of this paper is twofold. The first objective is to outline the main theoretical framework on the conflict style phenomenon; the second purpose is to…
Big data and performance measurement research: trends, evolution and future opportunities
Alberto Sardi, Enrico Sorano, Valter Cantino, Patrizia GarengoCurrent literature recognised big data as a digital revolution affecting all organisational processes. To obtain a competitive advantage from the use of big data, an…
Improvement of health performance through clinical risk management: the maternal and child pathway
Alberto Sardi, Enrico Sorano, Anna Guerrieri, Umberto FiandraTo improve the performance both in terms of patient safety and quality of treatments, this research studies one of the most delicate processes of health organizations…
Analyzing the performance of health technologies distribution models in primary care services
Elisabetta Garagiola, Alessandro Creazza, Emanuele PorazziDue to the evolution of the health-care scenario and the growing role of the primary care setting, the distribution processes of health technologies will be more and more…
Co-creational leadership capability for driving health-care service innovation
Shikha SharmaThe purpose of this paper is to identify and explore leadership capability for driving value co-creation in health-care service innovation. The leadership theories…
ISSN:
1368-3047Online date, start – end:
1997Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Mr Jos Van Iwaarden
- Professor Giovanni Schiuma
Further Information
