Organizational support on knowledge sharing: a moderated mediation model of job characteristics and organizational citizenship behavior
Journal of Knowledge Management
ISSN: 1367-3270
Article publication date: 10 October 2018
Issue publication date: 20 May 2019
Abstract
Purpose
This paper aims to study the effects of perceived organizational support (POS) on employees’ knowledge sharing intention (KSI). More specifically, this study examined whether these effects are moderated by job characteristics (JCs) and are mediated by organizational citizenship behavior (OCB).
Design/methodology/approach
Data for 426 employees were collected via an online questionnaire from four IT companies in South Korea. Combined effects in the variable set were analyzed using conditional process analyses (Hayes, 2013).
Findings
The results indicate that POS positively affects OCB and KSI, and that JCs moderate the relationship between POS and OCB. Also, the relationship between POS and KSI is mediated by OCB, and the hypothesized moderated mediation model is confirmed.
Originality/value
This study is novel in empirically establishing how employees’ KSI is affected by POS as an integrative construct bringing together JCs and OCB. This paper intends to fill a methodological gap and nurture future research by adopting conditional process analyses assessing whether JCs moderate the relationship between POS and OCB and mediate the effects of OCB on KSI.
Keywords
Citation
Han, S.-H., Yoon, D.-Y., Suh, B., Li, B. and Chae, C. (2019), "Organizational support on knowledge sharing: a moderated mediation model of job characteristics and organizational citizenship behavior", Journal of Knowledge Management, Vol. 23 No. 4, pp. 687-704. https://doi.org/10.1108/JKM-03-2018-0213
Publisher
:Emerald Publishing Limited
Copyright © 2018, Emerald Publishing Limited