Wholesome learning about self and others through sensitivity training

Richa Awasthy (Department of Organizational Behaviour, International Management Institute, New Delhi, India)
Dinesh Jaisinghani (Department of Finance, International Management Institute, New Delhi, India)
Rajen K Gupta (Department of Organizational Behaviour, Management Development Institute, Gurgaon, India)

Journal of Indian Business Research

ISSN: 1755-4195

Publication date: 16 November 2015



The purpose of the present paper is to examine the role of sensitivity training (ST) methods at higher education institutions as a service provider for future managers’ qualifications.


A qualitative content analysis of the narratives logs of participants of a ST was carried out.


The data collected reveal influential impact of ST on MBA students. It discusses the students’ journey from unknowing to knowing through self-discovery route. Specifically, there are five connecting points in ST: experience, trust, understand, learn and apply. At an abstraction level, overall this experience can be equated with feeling of being “self rejuvenated”.

Research limitations/implications

The study is confined to the participants of MBA-HR course. More insights can be obtained by replicating the study for participants from different programmes.


The original contribution of the study lies in revisiting the experiential learning (EL) process in ST. ST is a kind of EL, yet different in the process, as it mediates through trust building.



Awasthy, R., Jaisinghani, D. and Gupta, R. (2015), "Wholesome learning about self and others through sensitivity training", Journal of Indian Business Research, Vol. 7 No. 4, pp. 338-359. https://doi.org/10.1108/JIBR-07-2014-0049

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