Progress in wireless technologies in hospitality and tourism

Abstract

Purpose

This paper aims to critically review the progression of wireless technologies in tourism and hospitality since 2000. Wireless technologies are a set of information and communications technologies (ICTs) involving radio transmission (such as mobile or satellite technologies) that are extensively used in tourism and hospitality, but which have not yet been studied comprehensively.

Design/methodology/approach

This study is a mixed methods review combining a quantitative and qualitative approach and including a systematic review of the academic literature since 2000.

Findings

Contrary to the prevailing focus of study on mobile technologies, the authors open the field to other technologies (such as Zigbee or Bluetooth), and in a particular highlight, the large role played by satellite technology in tourism and how this is reflected in the literature. In literature reviews linking tourism and ICTs, the authors find that excluding some journals may leave out notable aspects for any systematic analysis. Moreover, the study highlights the importance of wireless technologies in a sensor-based convergence between the physical and digital worlds.

Originality/value

The contribution is mainly twofold: first, the authors develop the literature on tourism with a better understanding of the role played by these technologies in supporting tourism and hospitality, by updating sources and research work; second, the authors take a holistic, all-encompassing approach, providing a truly comprehensive view of the literature on tourism and ICTs, in which wireless technologies have always been approached with fragmented or limited scope, lacking a view in the round.

论无线科技在酒店和旅游业中的发展进程

摘要

研究目的

本论文批判性评论了自2000年起无线科技在酒店和旅游业中的发展过程。无线科技是一组有关无线电传输的信息通信技术（ICTs）（如移动技术或者卫星技术)，这种技术在酒店旅游业中使用频繁，但是却没有得到全面的研究。

研究设计/方法/途径

本论文采用混合方法，评论了自2000年来发表的定量和定性研究的文章。

研究结果

比起大部分移动技术研究的文章，本论文延展了研究领域到其他技术（如Zigbee或蓝牙), 特别强调了卫星技术在旅游业的重大作用，以及文献中所研究的重点。在连接旅游业和ICTs的文献中, 我们发现一些期刊漏掉了很多系统分析的重要方面。此外，我们的研究还强调了无线科技在感应器为基础的物联网世界的重要性。

研究原创性/价值

研究结果的贡献大致有两点：首先，我们更新了数据库和研究作品，展示了旅游相关文献，深入理解了这些科技是如何支撑旅游和酒店业的发展。第二，我们采用了整体全面的研究方法，提供旅游和ICTs有关的文献体系，而之前的文献往往对无线科技的研究是片面的或者不成体系。

关键词：无线科技、旅游业、酒店业、IoT、移动、卫星

Citation

Navio-Marco, J., Ruiz-Gómez, L.M. and Sevilla-Sevilla, C. (2019), "Progress in wireless technologies in hospitality and tourism", Journal of Hospitality and Tourism Technology, Vol. 10 No. 4, pp. 587-599. https://doi.org/10.1108/JHTT-07-2018-0061