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eVisa’s impacts on travel and tourism: the case of Turkey

Kadir Çakar (Higher School of Tourism and Hotel Management, Mardin Artuklu University, Mardin, Turkey)
Nadzeya Kalbaska (Institute for Communication Technologies, Universita della Svizzera Italiana, Lugano, Switzerland)
Ali Inanir (Ağlasun Vocational Higher School, Mehmet Akif Ersoy Universitesi, Burdur, Turkey)
Tuba Şahin Ören (Usak University Banaz Vocational Higher School, Usak, Turkey)

Journal of Hospitality and Tourism Technology

ISSN: 1757-9880

Article publication date: 12 March 2018




The purpose of this study was to investigate eVisa applications. eVisa is a service that falls under eTourism, whose growing use can be attributed to its ability to simplify the process of obtaining a visa. The objectives of this study were twofold: to explore the eVisa experience of tourists who have previously visited Turkey by using the service and to analyse the perceptions of stakeholders who have contributed to eVisa.


The present research has utilised two methodologies within the context of qualitative research methods. Data were gathered from tourists by using reviews (n = 1690) and in-depth interviews key actors (n = 4), which represent consumers and contributors’ perspectives on the eVisa system, respectively. While consumers dictate the demand of the service, contributors control its supply. The contributors referenced herein are relevant eVisa stakeholders in Antalya.


The research findings revealed eVisa facilitation’s positive effects on a destination’s image and tourists’ intentions to revisit destinations compared to when they use traditional visa-obtaining processes. The research findings then present suitable data for destination managers and policymakers regarding eVisa facilitation, followed by this study’s conclusions and implications.

Research limitations/implications

eVisa facilitation can foster demand for travel and tourism while maintaining bureaucratic elements of the traditional visa procedure. From a psychological perspective, eVisa facilitation can positively affect travel motivation to certain destinations where eVisas are applicable, as well as positively influence intentions to revisit tourist destinations.


The originality and uniqueness of the present study lies in its contribution to the increasing recognition of the significance and positive impacts of eVisa facilitation on travel and tourism demand.


本论文采用定性研究方法, 旨在探索电子签证的各种应用。电子签证属于电子化旅游范畴, 使申请签证的过程简化便捷。本研究目的共有两方面:探索土耳其游客的电子签证的旅游体验; 以及分析各方利益相关者对于电子签证所持的态度感知。


本论文主要采用定性研究方法。研究样本构成为游客评论(样本数据:1690条)和关键利益相关者的深度访谈(样本数据:4人), 分别代表消费者和管理者对于电子签证系统的态度和观点。其中关键利益相关者是安塔利亚省的电子签证官员。


本研究结果表明电子签证, 相比对传统签证申请过程, 对于旅游目的地形象和游客再次访问动机有着积极作用。因此本研究结果对于旅游目的地管理人员和政策制定者有着重要启示作用。


本研究表明电子签证在保留传统签证申请程序的行政性能的同时, 还有助于促进旅游需求。从心理学角度, 电子签证对特定目的地的旅游动机有着积极影响, 此外, 电子签证还对游客的再次访问动机有着显著作用。





Çakar, K., Kalbaska, N., Inanir, A. and Şahin Ören, T. (2018), "eVisa’s impacts on travel and tourism: the case of Turkey", Journal of Hospitality and Tourism Technology, Vol. 9 No. 1, pp. 14-32.



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