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Article
Publication date: 10 July 2019

Shahab Pourfakhimi, Tara Duncan and Willem Coetzee

The purpose of this study is to evaluate eTourism technology acceptance literature to illustrate current gaps in the field and suggest two alternative perspectives that…

Abstract

Purpose

The purpose of this study is to evaluate eTourism technology acceptance literature to illustrate current gaps in the field and suggest two alternative perspectives that could be adopted.

Design/methodology/approach

A review of academic literature in the field of eTourism technology acceptance was undertaken combining a systematic keyword-based search and snowballing techniques leading to the identification of relevant academic journal articles published since the year 2000.

Findings

While the field of eTourism technology acceptance research has grown substantially over the past few decades, this study highlights that the majority of this research seems to have been conducted within a narrow theoretical scope. The study suggests that this has led to contemporary theoretical and philosophical advancements in understanding the psychological, sociological and neuroscientific aspects of consumer behaviour not yet being mirrored in the eTourism technology acceptance research.

Research limitations/implications

This study invites researchers to adapt alternative theoretical perspectives to create a more in-depth understanding of aspects of technology acceptance behaviour that have yet to be understood. Two distinct alternative perspectives, NeuroIS and interpretivism, are suggested.

Practical implications

This study assists researchers in developing alternative research agendas and diversifying the theoretical foundations of eTourism technology acceptance research.

Originality/value

eTourism technology acceptance research risks being left behind if it does not begin to think beyond current theoretical conceptions of consumer behaviour research. This study contributes to the wider literature by highlighting how eTourism literature is falling behind and by suggesting two innovative alternatives that allow eTourism research an exciting way forward.

研究目的

本论文旨在审视eTourism技术接受研究文献, 以指出当前文献的不足, 并且提出两个未来可能研究方向。

研究设计/方法/途径

研究样本为关于eTourism技术接受研究的文献, 文献搜集方法采用系统关键词搜索和雪球搜索技术, 共74篇相关研究文献, 发表年代为2000年至今。

研究结果

eTourism技术接受研究自过去几十年的发展, 其研究成果已经显著增长。本论文强调这方面研究大多数局限在一个狭小理论领域中。本论文建议此方面的研究可以扩展到心理学 社会学 神经科学等消费者行为的领域,提高eTourism技术接受研究的现代理论和哲学进步,而这些方面在eTourism技术接受研究领域中, 还未涉足。

研究理论限制/意义

本论文邀请学者采用其他理论角度来增强技术接受行为的深入理解。两个显著研究方向包括NeuroIS和解释主义。

研究实际意义

本论文启示学者在eTourism技术接受研究方面的开发新的研究征程, 以及丰富其相关理论基础。

研究原创性/价值

eTourism技术接受研究将被落下, 如果学者不扩展当前关于消费者行为方面的理论基础。本论文拓宽了对eTourism文献的论述, 并且就其如何可能研究落后以及建议两个创新性方向, 使得eTourism研究将有一个崭新前进。

关键词

技术接受、电子旅游、技术接受模型(TAM)、神经资讯系统(NeuroIS)、 神经科学旅游(Neurotourism)、解释主义

Details

Journal of Hospitality and Tourism Technology, vol. 10 no. 4
Type: Research Article
ISSN: 1757-9880

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Book part
Publication date: 23 September 2015

Elena Marchiori and Lorenzo Cantoni

This chapter outlines an augmented reality project developed as part of a master’s course on eTourism within a curriculum. It discusses opportunities to foster community…

Abstract

This chapter outlines an augmented reality project developed as part of a master’s course on eTourism within a curriculum. It discusses opportunities to foster community engagement with local tourism actors and experiential learning for international students. It also contributes to the literature on experiential education in this field. Moreover, the chapter discusses cross-cultural learning implications as international students were asked to study a local destination. Results show how the introduction of a practical project into the tourism curriculum proved to provide better learning of the application of eTourism, and a powerful pedagogical approach to raise global citizenship awareness.

Details

Tourism Education: Global Issues and Trends
Type: Book
ISBN: 978-1-78350-997-3

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Article
Publication date: 12 August 2014

Sofia Reino, Andrew J. Frew and Nicole Mitsche

This paper aims to provide a framework for benchmarking the eTourism capability of a destination’s tourism industry, understanding the eTourism capability of a…

Abstract

Purpose

This paper aims to provide a framework for benchmarking the eTourism capability of a destination’s tourism industry, understanding the eTourism capability of a destination’s industry as the contribution that the information and communication technologies (ICT) uptake of that industry makes to its own performance. The impact of ICT in tourism has been suggested through extensive research. Previous work has urged the development of wide-angle studies to enable benchmarking of destinations and their industries. However, relevant research is limited. Macro-level studies in the area tend to focus on a single aspect of technology to evaluate adoption, are not sector-specific nor take into consideration the different levels of contribution that systems may bring to performance.

Design/methodology/approach

A review of the literature on tourism, eTourism, benchmarking and technology adoption provided the baseline for developing this benchmarking tool.

Findings

The literature supported the selection of key tourism industry sectors, i.e. accommodation establishments, visitor attractions and food and beverage; the most suitable methodology, i.e. intermediary performance measures; and the business characteristics that need being taken into consideration when assessing ICT adoption by tourism businesses, e.g. size, type of establishment and area of location.

Research limitations/implications

The framework has not been tested yet. It is based on a review of the literature and needs to be validated through primary research. The framework was developed based on the context of Scotland. Further work should be done to adjust the framework to other destinations worldwide.

Practical implications

The framework enables destinations to benchmark the eTourism capability of their industries.

Originality/value

It provides a comprehensive framework for benchmarking tourism destinations’ industries, which takes into consideration elements of technology adoption, the characteristics of the tourism industry and the particularities of the different ICT elements.

Details

Journal of Hospitality and Tourism Technology, vol. 5 no. 2
Type: Research Article
ISSN: 1757-9880

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Book part
Publication date: 30 November 2020

Jéssica Miranda Ferreira, Bruno Barbosa Sousa and Francisco Barbosa Gonçalves

This study aims to understand the development of Barcelos tourist destination, analyzing the progress of technology in local handcrafts. eTourism is a development…

Abstract

This study aims to understand the development of Barcelos tourist destination, analyzing the progress of technology in local handcrafts. eTourism is a development alternative for many localities. These alternatives, when they have integrated tourist products and a defined geographical area, form a tourist destination. Focusing on tourism and its evolution, concepts and successes are investigated in the tourist market of Barcelos, proving the increase in the local economy. Before a qualitative study and through the direct observation and semi-structured interviews to some regional handcraftsmen, the forms of the innovation of the technology in the tourism of Barcelos are analyzed and what their contribution to the increase in the tourism in this territory. The study shows that, in this tourist destination, the development of handcrafts had a great social and economic impact, developing the offer and standing out in front of the tourist market. The study also concludes that the new Information and Communication Technologies’ (ICTs’) tools promote new skills, which consequently provide new opportunities as well as great challenges for all users. In the Barcelos handcraft, ICTs will revolutionize the promotion of this tourism offer, through the innovation of networks and the Internet, with all stakeholders, sharing information and knowledge of Barcelos products and services, thus increasing their fluency in tourism demand and developing the market in order to create a greater economic impact on the destination.

Details

The Emerald Handbook of ICT in Tourism and Hospitality
Type: Book
ISBN: 978-1-83982-689-4

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Article
Publication date: 11 March 2014

Alisha Ali and Andrew J. Frew

The aim of this research is to foreground information and communication technology (ICT) as an innovative approach for sustainable tourism (ST) development of…

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2515

Abstract

Purpose

The aim of this research is to foreground information and communication technology (ICT) as an innovative approach for sustainable tourism (ST) development of destinations. ICT is the technology required for information processing which facilitates data processing, information sharing, communication, searching and selection. This paper concentrates on the Abernathy and Clark model and its usefulness in applying ICT as innovative in managing ST.

Design/methodology/approach

An online survey was administered to destination managers and to eTourism experts. Destination managers were selected as they were identified as the person responsible for the overall management of a Destination Management Organisation. eTourism experts were identified as someone who possesses special expertise, knowledge and skills on ICT applications to tourism and offered expertise on which ranged from such areas as electronic distribution, recommender systems, user-generated content, online communities, mobile technology, technology acceptance, tourism networks and Web 2.0. This was followed by semi-structured interviews.

Findings

These ICT tools were found to be innovative for information management and distribution for critical decision-making. Innovation was fostered through the use of ICT for ST by leading to a better understanding of the tourism product, monitoring, measuring and evaluating, forecasting trends, developing partnerships and engaging and supporting stakeholder relationships. ICT would provide novel ways of approaching marketing, energy monitoring, waste management, and communication for destinations.

Originality/value

This research is important in demonstrating the value that technology can have to ST and further develops the work on tourism innovation theory.

Details

Journal of Hospitality and Tourism Technology, vol. 5 no. 1
Type: Research Article
ISSN: 1757-9880

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Article
Publication date: 7 June 2013

Juho Antti Pesonen

Information and communication technologies (ICT) have had a profound impact on tourism marketing. For several decades one of the cornerstones of marketing has been market…

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4627

Abstract

Purpose

Information and communication technologies (ICT) have had a profound impact on tourism marketing. For several decades one of the cornerstones of marketing has been market segmentation. The purpose of this paper is to examine how ICTs have affected market segmentation literature in tourism by the means of literature review.

Design/methodology/approach

All segmentation articles published in Journal of Travel Research, Tourism Management and Journal of Travel & Tourism Marketing since the year 2000 are reviewed by examining how ICTs have affected them. Content analysis is used to categorize the connection between ICTs and segmentation to seven categories.

Findings

Only three papers focusing on both ICT and segmentation were found among the 188 segmentation‐related studies reviewed. Altogether 58 market segmentation studies found were affected by ICTs but in most cases the effects are very limited.

Research limitations/implications

Only three tourism journals were reviewed making it possible that some studies connected to the topic are not examined in this review.

Practical implications

This study provides practitioners with a review of central findings regarding ICT use in market segmentation process published in recent academic literature.

Originality/value

This is the first study to review how ICTs have affected market segmentation in tourism. It provides a review of central papers discussing the topic and directions for future research. Overall, this research highlights the lack of research on the topic, as well as its importance for the future of tourism marketing.

Details

Tourism Review, vol. 68 no. 2
Type: Research Article
ISSN: 1660-5373

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Article
Publication date: 12 March 2018

Kadir Çakar, Nadzeya Kalbaska, Ali Inanir and Tuba Şahin Ören

The purpose of this study was to investigate eVisa applications. eVisa is a service that falls under eTourism, whose growing use can be attributed to its ability to…

Abstract

Purpose

The purpose of this study was to investigate eVisa applications. eVisa is a service that falls under eTourism, whose growing use can be attributed to its ability to simplify the process of obtaining a visa. The objectives of this study were twofold: to explore the eVisa experience of tourists who have previously visited Turkey by using the service and to analyse the perceptions of stakeholders who have contributed to eVisa.

Design/methodology/approach

The present research has utilised two methodologies within the context of qualitative research methods. Data were gathered from tourists by using reviews (n = 1690) and in-depth interviews key actors (n = 4), which represent consumers and contributors’ perspectives on the eVisa system, respectively. While consumers dictate the demand of the service, contributors control its supply. The contributors referenced herein are relevant eVisa stakeholders in Antalya.

Findings

The research findings revealed eVisa facilitation’s positive effects on a destination’s image and tourists’ intentions to revisit destinations compared to when they use traditional visa-obtaining processes. The research findings then present suitable data for destination managers and policymakers regarding eVisa facilitation, followed by this study’s conclusions and implications.

Research limitations/implications

eVisa facilitation can foster demand for travel and tourism while maintaining bureaucratic elements of the traditional visa procedure. From a psychological perspective, eVisa facilitation can positively affect travel motivation to certain destinations where eVisas are applicable, as well as positively influence intentions to revisit tourist destinations.

Originality/value

The originality and uniqueness of the present study lies in its contribution to the increasing recognition of the significance and positive impacts of eVisa facilitation on travel and tourism demand.

研究目的

本论文采用定性研究方法, 旨在探索电子签证的各种应用。电子签证属于电子化旅游范畴, 使申请签证的过程简化便捷。本研究目的共有两方面:探索土耳其游客的电子签证的旅游体验; 以及分析各方利益相关者对于电子签证所持的态度感知。

研究设计/方法/途径

本论文主要采用定性研究方法。研究样本构成为游客评论(样本数据:1690条)和关键利益相关者的深度访谈(样本数据:4人), 分别代表消费者和管理者对于电子签证系统的态度和观点。其中关键利益相关者是安塔利亚省的电子签证官员。

研究结果

本研究结果表明电子签证, 相比对传统签证申请过程, 对于旅游目的地形象和游客再次访问动机有着积极作用。因此本研究结果对于旅游目的地管理人员和政策制定者有着重要启示作用。

研究限制/理论意义

本研究表明电子签证在保留传统签证申请程序的行政性能的同时, 还有助于促进旅游需求。从心理学角度, 电子签证对特定目的地的旅游动机有着积极影响, 此外, 电子签证还对游客的再次访问动机有着显著作用。

研究原创性/价值

本研究结果对于电子签证在旅游需求和旅游业发展方面有着积极的贡献。

Details

Journal of Hospitality and Tourism Technology, vol. 9 no. 1
Type: Research Article
ISSN: 1757-9880

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Article
Publication date: 20 September 2019

Dimitrios Buhalis

Technology revolutionises the tourism industry and determines the strategy and competitiveness of tourism organisations and destinations. This paper aims to explore the…

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3322

Abstract

Purpose

Technology revolutionises the tourism industry and determines the strategy and competitiveness of tourism organisations and destinations. This paper aims to explore the transformational and disruptive nature of technology for tourism.

Design/methodology/approach

This paper is based on systematic research.

Findings

Technology innovations bring the entire range of stakeholders together in tourism service ecosystems. Technology-empowered tourism experiences increasingly support travellers to co-create value throughout all stages of travel. Ambient Intelligence (AmI) Tourism (2020-future) is driven by a range of disruptive technologies. Inevitably smart environments transform industry structures, processes and practices, having disruptive impacts for service innovation, strategy, management, marketing and competitiveness of everybody involved.

Originality/value

The paper synthesises developments in technology for tourism and proposes a future perspective.

Details

Tourism Review, vol. 75 no. 1
Type: Research Article
ISSN: 1660-5373

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Article
Publication date: 1 February 2006

Mariangela Franch, Umberto Martini, Pier Luigi Novi Inverardi and Federica Buffa

Upon the changes that have taken place in the tourist sector since the 7 990s, the SMTEs and the destinations where they operate are called to reflect on the opportunity…

Abstract

Upon the changes that have taken place in the tourist sector since the 7 990s, the SMTEs and the destinations where they operate are called to reflect on the opportunity to redefine the strategic and organizational assets that have distinguished them until now in order to respond to new needs and desires coming from a more segmented demand side. This paper presents the results of a research project conducted in the Dolomites, the most important alpine area in terms of numbers of tourists, representative of a community tourist destination and where the tourists do not defer to intermediaries to organize the vacation (do‐it‐yourself tourists). The Dolomites are now in the “mature” phase of the development life cycle and as such need a new approach to the market in order to maintain loyalty among current visitors and to gain loyalty in new tourist segments. The research was done in the summer 2001 and winter 2001–2002 by administering 5,000 online questionnaires to a representative sampling of “do‐it‐yourself” tourists. The objective was to study the decision‐making and behavioural models of do‐it‐yourself tourists and to build profiles of tourists who choose this destination. From these profiles it is possible to identify strategies that the SMTEs and the alpine destination as a whole could undertake to achieve the goals described above. The research highlights the importance for SMTEs to overcome the entrepreneurial spontaneity and to adopt an informed and planned business strategy. In this scenario the Regional Tourist Boards emerge as important actors that can play a key role in meta‐management.

Details

Tourism Review, vol. 61 no. 2
Type: Research Article
ISSN: 1660-5373

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Article
Publication date: 11 February 2019

Roberto Pierdicca, Marina Paolanti and Emanuele Frontoni

This paper aims to present innovative information and communication technology (ICT) infrastructure specifically designed and optimized for the tourism sector. The case…

Abstract

Purpose

This paper aims to present innovative information and communication technology (ICT) infrastructure specifically designed and optimized for the tourism sector. The case presented, “La Valle del Pensare lungo il corso del Potenza”, has been conceived with the aim of providing a digital infrastructure to ten municipalities in the Marche Region (Italy), nestled among the valley of the Potenza River. This research project is aimed at developing an important communication system that facilitates the tourist routes of mining attractions and specific thematic routes across the territory, promoting historical centers, cultural heritage, green areas and interesting places.

Design/methodology/approach

“La Valle del Pensare” information system has the main feature of being scalable and multi-purpose, as the contents can be managed and conveyed through the website, app mobile, totem touch screen and standard tourist signage. It is integrated and modular and allows to manage multiple information, ensuring an interoperable and multi-channel approach. It is designed for small municipalities in the province of Macerata to connect the territory’s resources and activities through a network.

Findings

This work represents an important communication system, i.e. innovative ICT infrastructure that facilitates the tourist routes of mining attractions and specific thematic routes across the territory. Thanks to the collection of user-generated data, the platform allows monitoring of usage statistics and performances. In this way, the municipalities can infer useful information about user’s preferences and needs. The paper also discusses how “La Valle del Pensare” gives identity to the territory, which is not identified as a simple summation of the Common, but as a recognizable system that intends to implement the level of competitiveness through the creation of a real territorial logo able to identify vocations and specificity of the Valley of the Potenza.

Originality/value

The value of the project lies in the ICT system, able to convey information at different scales, providing the users with updated contents; at the same time, administrations can constantly monitor its performances, being able to infer useful information about tourists’ needs, habits and preferences. The main contributions are the creation of a single cloud-based architecture for the management of multiple multi- media contents, to be exploited in various platforms; the design of a unique content management system used by several small municipalities of a same territory; the monitoring user’s preferences and needs by collecting users’ generated data; and the analysis of meaningful statistics about the tourists, tested and verified in real scenario with real users.

研究目的

本论文旨在介绍针对旅游行业而设计和优化的创新型ICT架构。本论文讨论案例题为“La Valle del Pensare lung oil corso del Potenza”, 主要为马尔凯大区(意大利)的10个直辖市, 位于Potenza河域山谷中, 提供数码基础架构。此研究项目主要是为了构建一条重要通信体系来帮助开发矿场景点的旅游线路和整个地区的特殊专题线路, 以宣传历史中心、文化遗产、绿色区域、和各种景点。

研究设计/方法/途径

“La Valle del Pensare”信息系统具有规模化和多样性的特点, 其系统内容可以通过网站、移动app、图腾触摸屏、和标准旅游标牌等方式进行管理和传播。此系统采用一体化设计、以模块为单位, 这样使得多种信息方便管理, 确保交互链接可操作性和多渠道性。此外, 这个系统还专门为了马尔凯大区的小城市设计, 使得该区域的资源通过网络得到整合链接。

研究结果

本论文介绍了重要通信系统, 即创新型ICT架构, 来帮助开发矿场景点的旅游线路和整个地区的特殊专题线路。 得益于用户生成数据(user-generated data), 该平台还能监控使用情况和效果, 从而使用该系统的城市可以推测出用户偏好和需求等有用数据。本论文还讨论了“La Valle del Pensare”如何标识地区身份代名词, 这个代名词不等同于共和(the Common)的简单总和, 而是一个醒目的系统, 使得其通过树立真正的区域商标而具有竞争力, 在Potenza谷中占有旅行度假的一席之地。

研究原创性/价值

本论文的重大价值在于其ICT系统, 能够在不同领域传播信息, 向用户提供更新信息:与此同时, 管理当局能够实时监控其系统性能以及推测旅游需求、习惯、偏好等有用信息。本论文重要贡献在于:i)搭建单个云平台基础的多媒体内容管理架构, 能够在多个渠道上运行;ii)设计特殊内容管理系统, 服务于同一区域的多个小城市;iii)通过搜集用户生成数据来监控用户偏好和需求;iv)分析有关游客的数据, 使用真实游客数据来实地测试和验证。

Details

Journal of Hospitality and Tourism Technology, vol. 10 no. 1
Type: Research Article
ISSN: 1757-9880

Keywords

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