University of Alberta Libraries Interlibrary Loan Department – Creating new relationships, locally and globally
Abstract
Purpose
The purpose of this paper is to identify the value and benefits from newly developed relationships between the University of Alberta Libraries’ Interlibrary Loan Department and other institutions through the delivery of new services.
Design/methodology/approach
The paper is a descriptive review of the new services provided, including a centralized interlibrary loan service for members of the NEOS Consortium and an article delivery service for Can Tho University Library (Vietnam), an overview of the implementation of the services and a discussion of the value and benefits created.
Findings
A single-point of intake for interlibrary loan requests for a group of academic libraries can be implemented successfully with few drawbacks, providing benefits to all the participants. An article delivery service to an institution that provides no interlibrary loan services provides value through access to new resources and demonstrates not to be a burden on the provider; yet, this paper demonstrates that the primary value is in learning about their patrons’ needs.
Practical implications
Other institutions could replicate these services and relationships.
Originality/value
Single-point of intake for interlibrary loan in academic consortial environments has neither been demonstrated in the literature nor has any component of interlibrary loan been described to support international initiatives to assist libraries in disadvantaged countries.
Keywords
Acknowledgements
This article is based on a presentation at the 14th Interlending & Document Supply Conference, held 1-3 October 2015 in Istanbul. Published with the kind permission of IFLA. www.ifla.org. Articles published by Emerald which have their origins in an IFLA project are made freely accessible nine months after official publication. For permission to reuse this article, please contact the copyright holder.
Citation
de Jong, C. (2016), "University of Alberta Libraries Interlibrary Loan Department – Creating new relationships, locally and globally", Interlending & Document Supply, Vol. 44 No. 3, pp. 121-126. https://doi.org/10.1108/ILDS-02-2016-0010
Publisher
:Emerald Group Publishing Limited
Copyright © 2016, C J de Jong