Assessing a social responsibility model for sustainable company growth in the Fourth Industrial Revolution
International Journal of Quality and Service Sciences
ISSN: 1756-669X
Article publication date: 30 May 2019
Issue publication date: 16 September 2019
Abstract
Purpose
The Fourth Industrial Revolution ( 4th IR) affects the mode of company management. This paper aims to present a revised social responsibility (SR) model as an evaluation tool for corporate social responsibility (CSR) performance for sustainable organizational growth in the era of the 4th IR.
Design/methodology/approach
To develop an SR model that can be used well in the era of the 4th IR, the key references are “ISO 26000: Guidance on Social Responsibility” and the “Global Reporting Initiative (GRI) Guidelines.” For International Organization for Standardization (ISO) 26000 and the GRI guidelines, see the homepages in the References section. On the basis of these guidelines, a new SR model for sustainable development in the 4th IR is developed in this paper.
Findings
For a new SR model in the 4th IR, the concepts of management quality (MQ), quality responsibility (QR), creating shared value (CSV), social value and open data and open quality management are incorporated into the existing ISO 26000 evaluation criteria.
Originality/value
The 4th IR is changing the concepts of both quality management (QM) and SR. To the best of the authors’ knowledge, the new concept of SR has yet to be discussed extensively. In this paper, a new SR model is suggested to reflect the characteristics of the 4th IR.
Keywords
Acknowledgements
The main idea of this paper is based on the plenary presentation of Park et al. (2017c) at the 20th QMOD-ICQSS International Conference, which was held in Elsinore, Denmark, on August 7, 2017. The authors are thankful for the comments made on this paper by Professors Jens Dahlgaard and SuMi Dahlgaard Park and other participants at the Conference. They also appreciate the valuable comments made by the reviewer and the associate editor. This work was supported under the framework of the international cooperation program by the National Research Foundation of Korea (NRF-2016K2A9A2A11938390).
Citation
Park, S.H., Shin, W.S. and Kim, K.J. (2019), "Assessing a social responsibility model for sustainable company growth in the Fourth Industrial Revolution", International Journal of Quality and Service Sciences, Vol. 11 No. 3, pp. 334-345. https://doi.org/10.1108/IJQSS-11-2017-0108
Publisher
:Emerald Publishing Limited
Copyright © 2019, Emerald Publishing Limited