International Journal of Quality and Service Sciences
Issue(s) available: 45 – From Volume: 1 Issue: 1, to Volume: 13 Issue: 3
Volume 13
Volume 12
Volume 11
Volume 10
Volume 9
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Issue 3/4 2017 QMOD-ICQSS conference, ‘Building a culture for quality, innovation and sustainability’
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Issue 2 2017
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Issue 1 2017
Volume 8
Volume 7
Volume 6
Volume 5
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Issue 4 2013
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Issue 3 2013
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Issue 2 2013
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Issue 1 2013 Current Actual Issues on Quality and Services Selected Papers from 15th QMODICQSS Conference
Volume 4
Volume 3
Volume 2
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Issue 3 2010
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Issue 2 2010
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Issue 1 2010 The 2009 Naples Forum on Service servicedominant logic, service science and network theory integrating three perspectives for a new service agenda
Volume 1
Servitization in the creative and cultural industries
Jon Sundbo, Luis Rubalcaba, Faïz GalloujThis paper aims to develop a conceptual framework for understanding the role of servitization in the creative and cultural industries (CCI).
Rewards and employee creativity among rural healthcare employees: the mediating role of organizational support for innovation and the moderating impact of supervisory support
Samuel T. Opoku, Bettye A. Apenteng, Kwabena G. BoakyeThis paper aims to explore the mediating effect of organizational support for innovation and moderating impact of supervisory support on how rewards shape employee…
Motivations for ISO 9001 quality management system implementation and certification – mapping the territory with a novel classification proposal
Luis Miguel Fonseca, Maria Cristiana Cardoso, Maria Henriqueta NóvoaThis paper aims to identify and characterize the motivations for ISO 9001 quality management system (QMS) implementation and certification, with a novel, valid and…
Russian government quality award: 25 years towards organizational excellence
Tatiana Salimova, Su Mi Dahlgaard-Park, Lyudmila Biryukova, Julia Palkina, Natalia VatolkinaThe purpose of this paper is to review the Russian Federation Government Quality Award (RFGQA) over its 25-year existence.
Industry 4.0 an empirical analysis of users’ intention in the automotive sector
Martina Toni, Maria Francesca Renzi, Maria Giovina Pasca, Roberta Guglielmetti Mugion, Laura di Pietro, Veronica UngaroThis paper aims to study the automotive 4.0 context to understand the consumers’ propensity towards high-tech automated cars. The paper analyses the antecedents that lead…
Investigating service innovation, bank reputation and customer trust: evidence from Indian retail banking
Abhijeet Biswas, Deepak Jaiswal, Rishi KantGlobal proliferation had a noteworthy impact on the Indian retail banking industry and mushrooming banks have entailed to emphasize on customer satisfaction (CS) quotient…
Measuring of intellectual capital investments in higher education: case of Latvia
Jelena Titko, Inga Lapina, Oksana LentjušenkovaIntellectual capital (IC) investments yield both financial and non-financial outcomes, and several groups of stakeholders are beneficiaries in the process. There are…
Quality of the ISO 9000 series of standards-perceptions of quality management experts
Piotr Rogala, Sławomir WawakThe authors of this study, who adopted a holistic view of the international organization for standardization (ISO) 9000 series of standards, aimed to evaluate the current…
The role of switching cost in the e-service recovery framework among banking customers
Ajay Jose, Sonia Mathew, Rejikumar G., Dony Peter Chacko, Ajith K. ThomasThe emergence of tech-driven initiatives in retail banking has created a vast spectrum of system-related service failures; hence, e-service recovery quality is of prime…
Applying quality concepts to achieve environmental sustainability in the freight transport sector – reviewing process management and lean
Priscilla NavarroThe purpose of this paper is to revisit lean manufacturing and process management to review how these have targeted environmental sustainability and determine whether…
Supportive study climate and academic performance among university students: the role of psychological capital, positive emotions and study engagement
Terje Slåtten, Gudbrand Lien, Solveig Beyza Narli Evenstad, Terje OnshusThe overall aim of this study is to explore factors associated with academic performance among university students. Specifically, it explores whether a supportive study…
ISSN:
1756-669XOnline date, start – end:
2009Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Su Mi Dahlgaard-Park
Further Information
