International Journal of Quality and Service Sciences
Issue(s) available: 43 – From Volume: 1 Issue: 1, to Volume: 13 Issue: 1
Category:
Operations and Logistics Management
Volume 13
Volume 12
Volume 11
Volume 10
Volume 9
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Issue 3/4 2017 QMOD-ICQSS conference, ‘Building a culture for quality, innovation and sustainability’
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Issue 2 2017
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Issue 1 2017
Volume 8
Volume 7
Volume 6
Volume 5
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Issue 4 2013
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Issue 3 2013
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Issue 2 2013
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Issue 1 2013 Current Actual Issues on Quality and Services Selected Papers from 15th QMODICQSS Conference
Volume 4
Volume 3
Volume 2
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Issue 3 2010
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Issue 2 2010
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Issue 1 2010 The 2009 Naples Forum on Service servicedominant logic, service science and network theory integrating three perspectives for a new service agenda
Volume 1
Understanding the impact of the relationship quality on customer loyalty: the moderating effect of online service recovery
Shu-Mei TsengThe purpose of this study is to examine the impact of the relationship quality on customer loyalty. The moderating role played by online service recovery in this study is…
Service workers and “difficult customers”: quality challenges at the front line
Iddo Gal, Dana Yagil, Gil LuriaThe purpose of this paper is to contribute to the literature on service quality and value co-creation and co-destruction by unpacking the phenomenon described as…
Industry 4.0 an empirical analysis of users’ intention in the automotive sector
Martina Toni, Maria Francesca Renzi, Maria Giovina Pasca, Roberta Guglielmetti Mugion, Laura di Pietro, Veronica UngaroThis paper aims to study the automotive 4.0 context to understand the consumers’ propensity towards high-tech automated cars. The paper analyses the antecedents that lead…
Cross-cultural comparability of customer satisfaction measurement – the case of mobile phone service providers
Promporn Wangwacharakul, Silvia Márquez Medina, Bozena Bonnie PoksinskaCustomers from different cultures might have different expectations and perceptions of quality, leading to different levels of satisfaction. Together with the construct…
Applying quality concepts to achieve environmental sustainability in the freight transport sector – reviewing process management and lean
Priscilla NavarroThe purpose of this paper is to revisit lean manufacturing and process management to review how these have targeted environmental sustainability and determine whether…
Advantages and disadvantages of developing an enterprise resource planning to manage quality in an accredited reality. COSMOB S.p.A case study
Laura Bravi, Federica Murmura, Gilberto Santos, Luca Tomassini, Alessio GnaccariniThis study aims to analyze the innovations introduced, with reference to enterprise resource planning, in the Italian wood–furniture sector, focusing attention on the…
Evaluating service quality and performance of higher education institutions: a systematic review and a post-COVID-19 outlook
Mark Anthony CamilleriThis study aims to present a systematic review on service quality in higher education. It discusses about the latest opportunities and challenges facing higher educational…
Employees’ psychological capital and innovative behavior in higher education
Barbara Rebecca MutonyiThe purpose of this study is to examine the role of psychological capital (PsyCap) among employees in the higher education (HE) sector. Specifically, the aim of this paper…
Measuring maturity of value co-creation practices and its influence on market performance
Luciana Ronchi, Gerson Tontini, Carlos Eduardo CarvalhoThe purpose of this paper is to propose a model to measure maturity in value co-creation practices and to evaluate its relationship with the market performance of textile…
Conceptions of quality as family resemblances
Mark Francis, Ron Fisher, Malin SongTo consider how quality should be conceptualized to improve understanding for researchers and practitioners, some researchers have discussed quality in terms of an essence…
How should a team be rewarded to improve quality performance of NPD?
Alejandro Bello-Pintado, Frederic Marimon, Javier Merino Diaz de CerioThis paper aims to analyze the impact of team rewards (TR) on quality performance of new product development (NPD). In particular, the authors analyze whether the use of…
Supportive study climate and academic performance among university students: the role of psychological capital, positive emotions and study engagement
Terje Slåtten, Gudbrand Lien, Solveig Beyza Narli Evenstad, Terje OnshusThe overall aim of this study is to explore factors associated with academic performance among university students. Specifically, it explores whether a supportive study…
ISSN:
1756-669XOnline date, start – end:
2009Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Su Mi Dahlgaard-Park
Further Information
