International Journal of Quality and Service Sciences
Issue(s) available: 38 – From Volume: 1 Issue: 1, to Volume: 11 Issue: 4
Category:
Operations and Logistics ManagementVolume 11
Volume 10
Volume 9
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Issue 3/4 2017 QMOD-ICQSS conference, ‘Building a culture for quality, innovation and sustainability’
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Issue 2 2017
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Issue 1 2017
Volume 8
Volume 7
Volume 6
Volume 5
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Issue 4 2013
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Issue 3 2013
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Issue 2 2013
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Issue 1 2013 Current Actual Issues on Quality and Services Selected Papers from 15th QMODICQSS Conference
Volume 4
Volume 3
Volume 2
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Issue 3 2010
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Issue 2 2010
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Issue 1 2010 The 2009 Naples Forum on Service servicedominant logic, service science and network theory integrating three perspectives for a new service agenda
Volume 1
Impact of accreditation on performance of healthcare organizations: A review of global studies
Swathi K.S., Gopalkrishna Barkur, Somu G.The purpose of this paper is to review the accreditation research in specific to its effect on the performance of healthcare organizations.
A critical review of alternative measures of telecommunications service quality
Abd-Elrahman Hassanein Abd-Elrahman, Sally Ali Hassan, Azza Abd-Elkader El-Borsaly, Eglal Abd-Elmoneim HafezThe purpose of this paper is to review the service quality (SQ) models established in various empirical studies conducted across the world specifically applied to…
Customer aggression and service sabotage: Examining the joint moderating effect of social sharing and rumination
Ruhama GoussinskyThe purpose of this study aims to investigate the independent and combined moderating effects of social sharing and rumination on the relationship between customer…
Adapting a Lean leadership-training program within a health care organization through cocreation
Pernilla Ingelsson, Ingela Bäckström, Kristen SnyderThe purpose of this paper is to describe and evaluate a Lean leadership-training program within the health-care sector. A training program developed through a cocreative…
Service employees’ personality, customer orientation and customer incivility
Sandra A. Kiffin-Petersen, Geoffrey N. SoutarThe purpose of this study is to examine the mediating role customer orientation plays in the relationship between service employees’ personality and their perceived…
ISSN:
1756-669XOnline date, start – end:
2009Copyright Holder:
Emerald Publishing LimitedOpen access:
hybridEditor:
- Dr Su Mi Dahlgaard-Park
Further Information
