International Journal of Quality and Service Sciences
Issue(s) available: 39 – From Volume: 1 Issue: 1, to Volume: 12 Issue: 1
Category:
Operations and Logistics Management
Volume 12
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Issue 1 2020
Volume 11
Volume 10
Volume 9
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Issue 3/4 2017 QMOD-ICQSS conference, ‘Building a culture for quality, innovation and sustainability’
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Issue 2 2017
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Issue 1 2017
Volume 8
Volume 7
Volume 6
Volume 5
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Issue 4 2013
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Issue 3 2013
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Issue 2 2013
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Issue 1 2013 Current Actual Issues on Quality and Services Selected Papers from 15th QMODICQSS Conference
Volume 4
Volume 3
Volume 2
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Issue 3 2010
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Issue 2 2010
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Issue 1 2010 The 2009 Naples Forum on Service servicedominant logic, service science and network theory integrating three perspectives for a new service agenda
Volume 1
Research trends in quality management in years 2000-2019
Sławomir Wawak, Piotr Rogala, Su Mi Dahlgaard-ParkThis study aims to demonstrate the suitability of text-mining toolset for the discovery of trends in quality management (QM) literature in 2000-2019. The hypothesis was…
A critical review of alternative measures of telecommunications service quality
Abd-Elrahman Hassanein Abd-Elrahman, Sally Ali Hassan, Azza Abd-Elkader El-Borsaly, Eglal Abd-Elmoneim HafezThe purpose of this paper is to review the service quality (SQ) models established in various empirical studies conducted across the world specifically applied to…
“Stuck in the middle” first-line healthcare managers’ responsibilities and needs of support when applying Lean
Therese Kahm, Pernilla IngelssonThe purpose of this paper is to present the supportive conditions that the first-line health-care managers claim that they need from their own managers and what they…
A critical analysis of organizational transformation – PSR
Dag Naslund, Steven WlliamsonHunter Harrison, CEO of the railroad company CSX, died on December 16, 2017. Harrison, known as the railroad transformation guru, was a controversial person. While his…
Metaphors we manage and develop quality by
Johan Lilja, Pernilla Ingelsson, Kristen Snyder, Ingela Bäckström, Christer HedlundMetaphors are a powerful and human way of understanding and experiencing one kind of thing in terms of another. In quality management (QM), several metaphors are used to…
The effects of CARTER model on attitudinal loyalty in Islamic banks
Ala' Omar Dandis, Len Tiu WrightThe purpose of this paper is to investigate how the CARTER model impact on attitudinal loyalty in Islamic banks.
Transformative interaction capability: the mediating role between quality of work life and teamwork performance
Ika Nurul Qamari, Augusty Tae Ferdinand, Christantius Dwiatmadja, Ahyar YuniawanThis paper aims to present a conceptual model of transformative interaction capability (TIC) to fill the research gap between the quality of work–life (QWL) and teamwork…
Identifying Muda in a fast food service process in Spain
Manuel Francisco Morales-Contreras, Manuel F. Suárez-Barraza, Marcelo LeporatiIdentification and elimination of Muda (any activity adding cost but not value from the customers’ perspective) is one of the main objectives of Lean service. Whilst there…
Capacity development for innovation in the public sector
Klas PalmThe public sector seems to have a culture and structure for control and improvement of ongoing activities but lacks the culture and structures for innovation. Thus…
Service employees’ personality, customer orientation and customer incivility
Sandra A. Kiffin-Petersen, Geoffrey N. SoutarThe purpose of this study is to examine the mediating role customer orientation plays in the relationship between service employees’ personality and their perceived…
ISSN:
1756-669XOnline date, start – end:
2009Copyright Holder:
Emerald Publishing LimitedOpen access:
hybridEditor:
- Dr Su Mi Dahlgaard-Park
Further Information
