Disaster relief supply chain quality management (DRSCQM)

Christian N. Madu (UNN-Shell Center for Environmental Management & Control (CEMAC), University of Nigeria, Enugu Campus, Enugu, Nigeria and Department of Management and Management Science, Lubin School of Business, Pace University, New York, New York, USA)
Chu-Hua Kuei (Department of Management and Management Science, Lubin School of Business, Pace University, New York, New York, USA)

International Journal of Quality & Reliability Management

ISSN: 0265-671X

Publication date: 30 September 2014



The purpose of this paper is to develop a framework for disaster relief supply chain quality management (DRSCQM).


This paper introduces a structured approach to making decisions in the following areas: system foundation, system constraints, initial sudden natural disaster encounter point(s), the intensity of disaster, the efficacy of the disaster relief supply chain systems, and post-disaster relief management.


The context-intervention-mechanism-outcome logic provides guidelines for facilitating Lean Six Sigma to eliminate wastes and improve the overall performance of the DRSCQM.

Research limitations/implications

The theoretical frameworks will enhance the current knowledge base in DRSCQM literature and will also be helpful to manage disaster relief operations and supply chains. However, there is a need to conduct empirical studies based on the proposed frameworks in the future.

Practical implications

A transformation process based on Dr Deming's plan-do-check-act cycle has also been proposed to show how a relief organization can assess its current maturity level, react to it, develop more sustainable disaster relief practices, and move the entire system in the right direction.

Social implications

The systemic and holistic procedure developed in this paper views the environment of disaster relief as dynamic, complex, chaotic, and ever-changing and takes into account the fact that relief organizations’ actions often involve a team of diverse specialists working on a project basis.


The framework presented here helps to improve the efficiency and the effectiveness of disaster relief supply chain management. This is timely and important now as there continues to be an increase in climate-related natural disasters.



N. Madu, C. and Kuei, C. (2014), "Disaster relief supply chain quality management (DRSCQM)", International Journal of Quality & Reliability Management, Vol. 31 No. 9, pp. 1052-1067. https://doi.org/10.1108/IJQRM-08-2013-0136

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