Supply chain quality management impact on organization performance: results from an international survey
International Journal of Quality & Reliability Management
ISSN: 0265-671X
Article publication date: 5 May 2021
Issue publication date: 25 January 2022
Abstract
Purpose
In this paper, Supply Chain Quality Management dimensions are empirically tested in order to understand their impact on the organization performance based on the Balanced Scorecard perspectives.
Design/methodology/approach
In order to validate the theoretical model proposed, an empirical study was carried out, supported by a large-scale questionnaire and statistical analysis.
Findings
Results show that all the Supply Chain Quality Management dimensions have a significant positive correlation in the four Balanced Scorecard performance perspectives. Product/service quality and quality culture dimensions were the ones that presented the highest average scores. No significant differences were detected in any dimension for the different regions considered in this study.
Originality/value
The present research can help companies to achieve a better performance in the analyzed perspectives: customer, financial, internal process, and learning and growth. This work also contributes to the existing body of knowledge on Supply Chain Quality Management, analyzing its impact on organization performance, considering a more embracing perspective.
Keywords
Acknowledgements
The authors would like to acknowledge that this work has been supported by FCT – Fundação para a Ciência e Tecnologia within the R&D Units Project Scope: UIDB/00319/2020.
Citation
Fernandes, A.C., Vilhena, E., Oliveira, R., Sampaio, P. and Carvalho, M.S. (2022), "Supply chain quality management impact on organization performance: results from an international survey", International Journal of Quality & Reliability Management, Vol. 39 No. 2, pp. 630-646. https://doi.org/10.1108/IJQRM-05-2020-0159
Publisher
:Emerald Publishing Limited
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