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Service supply chain risk management in the public healthcare sector

Gutama Kusse Getele (Department of Law and Public Administration, Yibin University, Yibin, China)
Xiong Ruoliu (Yibin University, Yibin, China)

International Journal of Emerging Markets

ISSN: 1746-8809

Article publication date: 28 February 2023




The study research aims to examine the effects of supply chain management practices on risk mitigating (RM) by studying the correlation between social ties, institutional support, interagency cooperation and external flexibility in public healthcare sectors. Moreover, this research examines the impact of RM on supplier trust, and also the authors examine the relationship among supplier trust and logistics performance.


The authors used a structural equation model (SEM) based on 539 quantitative data from Ethiopian healthcare organizations. The model included control variables like company size and position to understand better how employees perceive risk mitigation.


The study's findings indicate that interagency collaboration and external flexibility positively affects RM. On the other hand, RM positively impacts supplier trust and also the supplier trust has a positive effects on performance dimensions. This study also shows that RM has not positively impacting institutional support and social ties.

Practical implications

The study investigation may help the pharmaceutical industry, healthcare service SC agencies and other stakeholders better understand the effects of supply chain management practices on RM and obtain information on progress made thus far.


This research helps managers and their organizations to manage the risk associated with their organizations. Though, this study focuses on Ethiopian healthcare SCM. The authors expect the findings might apply to other countries organizations with comparable demographic or SCM features.



The authors would like to express sincere gratitude to the Dean of the Faculty of Law and Public Administration at Yibin University, Mr. Zhou Tao, for the massive support of the research and his patience, motivation, enthusiasm and immense knowledge. The authors are grateful for the insightful and generous guidance of the anonymous reviewers and Editor Munim, Ziaul Haque. Their thoughtful comments helped to enhance the overall contribution of this article.


Getele, G.K. and Ruoliu, X. (2023), "Service supply chain risk management in the public healthcare sector", International Journal of Emerging Markets, Vol. ahead-of-print No. ahead-of-print.



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