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Teleworking: role of psychological well-being and technostress in the relationship between trust in management and employee performance

Akanksha Jaiswal (Loyola Institute of Business Administration, Chennai, India)
Santoshi Sengupta (Graphic Era Hill University, Bhimtal, India)
Madhusmita Panda (University of the People, Pasadena, California, USA)
Lopamudra Hati (Indian Institute of Technology Kharagpur, Kharagpur, India)
Verma Prikshat (Cardiff Metropolitan University–Llandaff Campus, Cardiff, UK)
Parth Patel (Department of Human Resource Management and Strategic Management, Australian Institute of Business, Adelaide, Australia)
Syed Mohyuddin (Department of Human Resource Management and Strategic Management, Australian Institute of Business, Adelaide, Australia)

International Journal of Manpower

ISSN: 0143-7720

Article publication date: 4 October 2022

Issue publication date: 27 March 2024

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Abstract

Purpose

The COVID-19 pandemic and technological advancements have enabled employees to telework. Referring to this emerging phenomenon, the authors aim to examine how employees' levels of trust in management mediated by psychological well-being impact their performance as they telework. Deploying the theoretical lens of person-environment misfit, the authors also explore the role of technostress in the trust-wellbeing-performance relationship.

Design/methodology/approach

The data was collected from 511 full-time service sector employees across Indian organizations through a structured survey questionnaire. The proposed moderation-mediation model for this study was tested using structural equation modeling and bootstrapping method.

Findings

Structural equation modeling results indicate that trust in management significantly impacts employee performance while teleworking. While psychological well-being was observed as a significant mediator, technostress played the moderator role in the trust-performance relationship. The moderated-mediation effect of psychological well-being in the trust-performance relationship was stronger when technostress was low and weaker when technostress was high.

Research limitations/implications

The authors extend the person-environment misfit theory in the context of telework, highlighting the role of technostress that may impact the trust-wellbeing- performance relationship in such work settings.

Practical implications

The study informs leaders and managers on balancing delicate aspects such as employee trust and well-being that significantly impact performance as they telework. The authors also highlight the critical role of managers in respecting employees' personal and professional boundaries to alleviate technostress.

Originality/value

The authors make a novel theoretical contribution to the emerging literature on teleworking by examining the trust-psychological wellbeing-performance link and the role of technostress in this relationship.

Keywords

Citation

Jaiswal, A., Sengupta, S., Panda, M., Hati, L., Prikshat, V., Patel, P. and Mohyuddin, S. (2024), "Teleworking: role of psychological well-being and technostress in the relationship between trust in management and employee performance", International Journal of Manpower, Vol. 45 No. 1, pp. 49-71. https://doi.org/10.1108/IJM-04-2022-0149

Publisher

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Emerald Publishing Limited

Copyright © 2022, Emerald Publishing Limited

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