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Is emotional labour a positive experience for teachers? A qualitative study

Shiji Lyndon (HR/OB, K J Somaiya Institute of Management, Mumbai, India)
Preeti S. Rawat (HR/OB, K J Somaiya Institute of Management, Mumbai, India)
Darshana Pawar (HR, Hettich Competence Services Pvt. Ltd., Mumbai, India)

International Journal of Educational Management

ISSN: 0951-354X

Article publication date: 28 December 2020

Issue publication date: 15 March 2021

783

Abstract

Purpose

Emotional labour is an important area of research in organizational psychology especially in the context of service industry. Past research in this area has primarily focused on the negative consequences of emotional labour. The present study is carried out to explore whether professors working in higher educational institutes experience emotional labour and how does it impact them.

Design/methodology/approach

The study adopted a qualitative approach. Twenty in-depth interviews were conducted.

Findings

Three broad themes emerged from the study: (1) work environment leading to emotional labour (2) factors facilitating emotional regulation and (3) consequences of emotional labour. The findings revealed that the consequences of emotional labour are context specific and in the context of educational setting, it has interesting positive outcomes.

Practical implications

The findings of the study provide critical insights regarding how to deal with employees who experience emotional labour at work.

Originality/value

The study adopts an inductive approach to explore the experiences of emotional labour of professors in higher educational institutes.

Keywords

Citation

Lyndon, S., Rawat, P.S. and Pawar, D. (2021), "Is emotional labour a positive experience for teachers? A qualitative study", International Journal of Educational Management, Vol. 35 No. 2, pp. 532-548. https://doi.org/10.1108/IJEM-03-2020-0149

Publisher

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Emerald Publishing Limited

Copyright © 2020, Emerald Publishing Limited

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