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Role of perceived organizational support in teachers’ responsiveness and students’ outcomes : Evidence from a public sector University of Pakistan

Ishfaq Ahmed (Hailey College of Commerce, University of The Punjab, Lahore, Pakistan and Faculty of Management, Universiti Teknologi Malaysia, Johor Bahru, Malaysia)
Wan Khairuzzaman Wan Ismail (International Business School, Universiti Teknologi Malaysia, Kuala Lumpur, Malaysia and Jazan College of Business Administration, Jazan University, Jazan, Kingdom of Saudi Arabia)
Salmiah Mohamad Amin (International Business School, Universiti Teknologi Malaysia, Kuala Lumpur, Malaysia)
Talat Islam (Faculty of Management, Universiti Teknologi Malaysia, Johor Bahru, Malaysia)

International Journal of Educational Management

ISSN: 0951-354X

Article publication date: 4 March 2014

1152

Abstract

Purpose

Applying the social exchange theory at educational institution, this research endeavor is aimed to find out impact of organizational (institutional) support on teachers’ responsive behavior, and ultimately outcomes of responsiveness in form of students’ satisfaction and academic performance.

Design/methodology/approach

This study was conducted on 20 teachers and 353 students, from the biggest public sector University of Pakistan. These teachers and students belong to ten faculties. A questionnaire was used to elicit response of both the respondent groups.

Findings

Findings of the study reveal that provision of supportive environment (high perceived organizational/institutional support) positively influences teachers and they respond well toward the needs of students. This responsive behavior increases both satisfaction and academic performance of students.

Originality/value

This research highlights the role of educational institutions in improving the quality of their product (students).

Keywords

Citation

Ahmed, I., Khairuzzaman Wan Ismail, W., Mohamad Amin, S. and Islam, T. (2014), "Role of perceived organizational support in teachers’ responsiveness and students’ outcomes : Evidence from a public sector University of Pakistan", International Journal of Educational Management, Vol. 28 No. 2, pp. 246-256. https://doi.org/10.1108/IJEM-02-2013-0031

Publisher

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Emerald Group Publishing Limited

Copyright © 2014, Emerald Group Publishing Limited

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