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Employee perceptions of wellness programs in the hospitality industry

Susan Varga (School of Hospitality and Tourism Management, Muma College of Business, University of South Florida, Tampa, Florida, USA)
Trishna G. Mistry (School of Hospitality and Tourism Management, Muma College of Business, University of South Florida, Tampa, Florida, USA)
Faizan Ali (School of Hospitality and Tourism Management, Muma College of Business, University of South Florida, Tampa, Florida, USA)
Cihan Cobanoglu (School of Hospitality and Tourism Management, Muma College of Business, University of South Florida, Tampa, Florida, USA)

International Journal of Contemporary Hospitality Management

ISSN: 0959-6119

Article publication date: 9 September 2021

Issue publication date: 20 October 2021

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Abstract

Purpose

This study aims to examine the impacts of employee wellness programs on employee and organizational outcomes in the hospitality industry.

Design/methodology/approach

A survey was distributed on Amazon Mechanical Turk, targeting hospitality employees who have access to employee wellness programs. Descriptive statistics, confirmatory factor analysis and structural equation modeling techniques were used.

Findings

Employee perceptions of wellness programs significantly impacted turnover intention, job stress (JS) and perceived organizational support (POS). POS had a significant mediating effect between employee perceptions of wellness programs and JS. Employee perceptions of wellness programs did not have a significant effect on emotional labor.

Originality/value

Employee wellness programs are often recommended to human resource managers, but there is little empirical evidence of their effects, particularly for hospitality industry employees. This study investigates the actual employee outcomes of employer-sponsored wellness programs.

Keywords

Acknowledgements

The research was funded by the University of South Florida School of Hospitality and Tourism Management.

Citation

Varga, S., Mistry, T.G., Ali, F. and Cobanoglu, C. (2021), "Employee perceptions of wellness programs in the hospitality industry", International Journal of Contemporary Hospitality Management, Vol. 33 No. 10, pp. 3331-3354. https://doi.org/10.1108/IJCHM-12-2020-1417

Publisher

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Emerald Publishing Limited

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