Are employee assistance programs helpful? A look at the consequences of abusive supervision on employee affective organizational commitment and general health
International Journal of Contemporary Hospitality Management
ISSN: 0959-6119
Article publication date: 27 January 2022
Issue publication date: 11 March 2022
Abstract
Purpose
Abusive supervision has been a prevalent issue in the workplace. This study aims to explore the consequences of abusive supervision on employee affective organizational commitment and general health in the hospitality industry and further explores the boundary conditions of employee assistance programs (EAPs).
Design/methodology/approach
The participants of this study were 231 frontline employees from the hospitality industry in Taiwan. Quantitative data was collected using questionnaires from two time periods separated by a two-week interval. The data was analyzed using PROCESS macro for SPSS.
Findings
The findings from this study suggested that abusive supervision have negative impacts on both subordinates’ affective organizational commitment and general health. As expected, perceived effectiveness of EAPs moderated the relationship between perceived abusive supervision and affective organizational commitment, whereas the moderating effect of perceived effectiveness of EAPs on the relationship between abusive supervision and employee general health was not significant.
Practical implications
The results of this study showed that EAP practices can mitigate the negative effects of abusive supervision. It is expected to encourage managers in the hospitality industry to minimize or even prevent abusive supervision. Further, the authors suggest organizations implement specific strategies in their EAPs to assist employees in coping with the negative emotions accompanying abusive supervision.
Originality/value
This study offers empirical evidence that illustrates the importance of EAPs and how they may reduce the negative impacts of abusive supervision.
Keywords
Acknowledgements
This study was funded by the Ministry of Science and Technology (MOST 110-2410-H-158-004). The authors would like to thank two anonymous reviewers for improving this manuscript.
Citation
Wang, I.-A., Lin, H.-C., Lin, S.-Y. and Chen, P.-C. (2022), "Are employee assistance programs helpful? A look at the consequences of abusive supervision on employee affective organizational commitment and general health", International Journal of Contemporary Hospitality Management, Vol. 34 No. 4, pp. 1543-1565. https://doi.org/10.1108/IJCHM-06-2021-0765
Publisher
:Emerald Publishing Limited
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