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How position level, hotel classification and brand category affect attitudes toward disabled colleagues

Janelle Chan (School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Hong Kong SAR, China)
Sean McGinley (Dedman School of Hospitality, Florida State University, Tallahassee, Florida, USA)

International Journal of Contemporary Hospitality Management

ISSN: 0959-6119

Article publication date: 7 August 2024

Issue publication date: 18 October 2024

188

Abstract

Purpose

Due to the global labor shortage, the labor-heavy and high turnover hospitality industry is now recruiting from nontraditional sources. This study aims to investigate the views of people in the hotel industry to better understand how people with disabilities can obtain jobs in the hotel industry and how they are treated.

Design/methodology/approach

The study used a constructivist approach to grounded theory. Interviews were conducted with senior managers, middle managers and line-level employees at both internationally branded and locally branded hotels and who worked at upscale and midscale hotels to tell their perspectives about recruiting and working with people with disabilities.

Findings

Senior managers showed positive attitudes toward hiring people with disabilities but lacked pragmatic considerations about their integration into teams. Middle managers were the most hesitant, primarily due to practical concerns about accommodating their workplace needs. Line-level staff at midscale hotels were more open to working with colleagues with disabilities compared to those at high-end properties.

Originality/value

Limited research has been conducted on the broad perspectives regarding workers with disabilities in the hospitality industry. The study reveals not only the impact of managerial level on managers’ perspectives, but also how hotel class influenced the views of the coworkers and potential coworkers of people with disabilities. These distinctions not only help to advance our theoretical understanding of careers and hospitality labor markets but also inform operators on how to best integrate and recruit people with disabilities.

Keywords

Citation

Chan, J. and McGinley, S. (2024), "How position level, hotel classification and brand category affect attitudes toward disabled colleagues", International Journal of Contemporary Hospitality Management, Vol. 36 No. 12, pp. 4357-4376. https://doi.org/10.1108/IJCHM-02-2024-0204

Publisher

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Emerald Publishing Limited

Copyright © 2024, Emerald Publishing Limited

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