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Perception of bank employees’ towards working environment of selected Indian universal banks

Gagandeep Kaur (Department of Commerce, MCM DAV College for Women, Chandigarh, India)

International Journal of Bank Marketing

ISSN: 0265-2323

Article publication date: 2 February 2015




The purpose of this paper is to evaluate the job satisfaction level of universal bank employees in India. It focusses on identifying the factors of job satisfaction and their influence on the overall job satisfaction of universal bank employees.


Data were collected from a sample of 380 bank employees using convenience sampling technique.


The results of exploratory factor analysis reveal that eight factors, i.e. workplace environment, supervision, cooperation from peers, work discrimination, employee acceptance, work allocation, job security and remuneration extracted as important determinants of job satisfaction. The results of multiple regression analysis shows that supervision, cooperation from peers, work allocation and employee acceptance (independent variables) influences the level of job satisfaction (dependent variable of bank employees.


Since liberalization, banking sector is considered to be one of the major recruiters. People prefer bank as a career and social status. In order to further improve the satisfaction level of bank employees, bank management should provide regular feedback to the employees about their performance. In the absence of feedback, employees will be discouraged because they do not know how they are doing or may believe their contribution is unacknowledged. The most important factor effecting employee satisfaction with their job is their immediate supervisor. Many employees dislike their supervisor though they like the work they do. To make employees happier in their position, stay longer and the most important to ensure that customers receive better services, banks must start improving the management skills of supervisors.



Kaur, G. (2015), "Perception of bank employees’ towards working environment of selected Indian universal banks", International Journal of Bank Marketing, Vol. 33 No. 1, pp. 58-77.



Emerald Group Publishing Limited

Copyright © 2015, Emerald Group Publishing Limited

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