International Journal of Bank Marketing
Issue(s) available: 263 – From Volume: 1 Issue: 1, to Volume: 41 Issue: 2
Strapline:
For the financial services sector
Volume 40
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Volume 36
Volume 35
Volume 34
Volume 33
Volume 32
Volume 31
Volume 30
Volume 29
Volume 28
Volume 27
Volume 26
Volume 25
Volume 24
Volume 23
Volume 22
Volume 20
Volume 19
Volume 18
Volume 17
Volume 16
Volume 15
Volume 14
Volume 13
Volume 12
Volume 11
Volume 10
Future time perspective and consumer well-being of millennials: implications for consumer resilience
Long She, Arghya Ray, Lan MaThe study investigated the relationship between future time perspective and financial well-being among Chinese working millennials and its serial mediators, such as…
Determinants of the financial wellbeing of individuals in an emerging economy: an empirical study
Jitender Kumar, Vinki Rani, Garima Rani, Tapan SarkerThe current study aims to identify the impact of financial literacy, financial risk-tolerance, financial socialization, financial stress, socio-demographic factors and…
The role of financial risk-taking attitude in personal finances and consumer satisfaction: evidence from Australia
Muhammad S. Tahir, Daniel W. Richards, Abdullahi D. AhmedFinancial risk-taking attitude (FRT) plays an important role in consumers' financial decisions, thereby determining consumer well-being. Motivated by the recent research…
Mobile payment use and payment satisfaction: mediation and moderation analyses
Fuzhong Chen, Guohai Jiang, Jing Jian XiaoWith the development of financial technology (FinTech), this paper aims to investigate the association between mobile payment use and payment satisfaction using data from…
The influence of personality traits on investment decision-making: a moderated mediation approach
Muskan Sachdeva, Ritu LehalBehavioral finance proposes that psychology of the individual plays a vital role in investment decisions. Therefore, this study aims to examine the influence of one of the…
Omnichannel retailing with brand engagement, trust and loyalty in banking: the moderating role of personal innovativeness
Quynh Tran Xuan, Hanh T.H. Truong, Tri Vo QuangThe purpose of this study is to analyze the effects of integration quality, perceived fluency and assurance quality on brand engagement and trust, and their impacts on…
The effects of perceived value dimensions on customer satisfaction and loyalty: a comparison between traditional banks and fintechs
Emerson Wagner Mainardes, Neudson Peres de FreitasThis study aims to verify the influence of perceived value dimensions on customer satisfaction and loyalty in the banking sector, comparing these relationships between…
Is customer participation always good in service recovery? The moderating role of customers' positive psychological capital
Meteb Naif Alotaibi, Walid Chaouali, Samiha Mjahed Hammami, Klaus Schoefer, Narjess Aloui, Mahmoud Abdulhamid SalehSo far, whether customers' involvement strengthens or weakens the process of service recovery has remained unclear. Filling this gap, this study aims to investigate the…
Bank's service failures and bank customers' switching behavior: does bank reputation matter?
Cong Zhao, Abu Hanifa Md. Noman, Mohammad Kabir HassanBanks' service failures are a major determinant of bank customers' switching behavior, which ultimately affects the profitability and stability of banks. Guided by the…
Measuring financial resilience with consumer sentiment data from India
Priti Yadav, Imlak ShaikhCovid-19 sparked new interest in consumer financial resilience (CFR) amongst regulatory authorities, financial institutions, policymakers and the academia. No financial…
Do changes in distributors' incentive structure drive mutual fund flows?
Harsimran Sandhu, Soumya Guha DebThis study estimates the impact of changes in the mutual fund distributor incentive structure on distributor-advised mutual fund flows. The authors employ two recent major…
Employment status and financial resilience during the COVID-19 pandemic
Rui Yao, Jie ZhangThe purpose of this study is to examine the association between employment status and financial resilience during the COVID-19 pandemic.
Amidst technology, environment and human touch. Understanding elderly customers in the bank retail sector
Michela Cesarina Mason, Gioele Zamparo, Rubens PauluzzoUsing retail banking as a setting and focusing specifically on elderly customers (i.e. individuals aged 60 or more), this study aims to deepen the current understanding of…
Exploring mobile banking service quality dimensions in Pakistan: a text mining approach
Atif Hussain, Abdul Hannan, Muhammad ShafiqCustomer reviews of mobile banking (m-banking) apps contain the most direct and first-hand accounts of customer experiences with m-banking. However, surprisingly little…
The impact of brand origin and CSR actions on consumer perceptions in retail banking during a crisis
Petek Tosun, A. Selçuk KöylüoğluConsumers’ corporate social responsibility (CSR) expectations have increased in the new coronavirus (COVID-19) pandemic, while many financial institutions have supported…
Understanding gender differences in money attitudes: biological and psychological gender perspective
Shalini Kalra SahiVarious research studies in the past have found biological gender to be a differentiator for money attitudes. However, the beliefs and attitudes that people have towards…
Frontline employees' performance in the financial services industry: the significance of trust, empathy and consumer orientation
Basharat Raza, Sylvie St-Onge, Muhammad AliBased upon social exchange theory, this study investigates the mediating effect of consumers' trust in banking industry frontline employees on two relationships: (1) the…
Differences in financial inclusion by disability type
Christi R. Wann, Lisa Burke-SmalleyThe purpose of this study is to determine the nature of financial inclusion for individuals with various types of disabilities.
ISSN:
0265-2323Online date, start – end:
1983Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Hooman Estelami
Further Information
