International Journal of Bank Marketing
Issue(s) available: 259 – From Volume: 1 Issue: 1, to Volume: 40 Issue: 5
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For the financial services sector
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Volume 10
A systematic and bibliometric review of the financial well-being: advancements in the current status and future research agenda
Dharmendra Singh, Garima MalikAchieving financial well-being is essential for individuals, families and countries as it leads to life satisfaction and happiness. This study synthesizes and identifies…
The psychological antecedents of personal financial management behavior: a meta-analysis
Kirti Goyal, Satish Kumar, Jing Jian Xiao, Sisira ColombageThe intent of this study is to aggregate, in a measurable form, the results of previous studies on the association between personal financial management behavior (PFMB…
Mobile banking service quality and customer value co-creation intention: a moderated mediated model
Rawa HijaziThe objective of this paper is to explore the possible impact of mobile banking service quality (MBSQ) on customer value co-creation intention (CVCI).
Ethical reputation and retail bank selection: a sequential exploratory mixed-methods study in an emerging economy
Irfan Butt, Shoaib Ul-Haq, Mahmud A. Shareef, Abdul Hannan Chowdhury, Jashim Uddin AhmedIn this study, the authors examine how a retail bank's positive, neutral, and negative prior ethical reputations influence customers' perceptions and attitudes, leading to…
Effects of teaser rates on new credit card customers’ spending and borrowing: an empirical analysis
Keyvan Kasaian, B.P.S. Murthi, Erin SteffesThis study examines the effect of credit card teaser rates on consumer indebtedness and the revenue generated by new customers.
The antecedents of m-banking usage under capital controls in Greece – a mixed methods approach
Athanasios Patsiotis, Ioannis Krasonikolakis, Jing LyuCapital controls restrict cash withdrawals and international transfers, among other restrictions. The purpose of the study is to explore how capital controls have…
Advances in mobile financial services: a review of the literature and future research directions
Aijaz A. Shaikh, Hawazen Alamoudi, Majed Alharthi, Richard Glavee-GeoUsing the theory, construct, method, moderator (TCMM) format, this framework-based review critically analyses the mobile financial services (MFSs) field through a detailed…
Reputation and its consequences in Fintech services: the case of mobile banking
Yen Thi Hoang Nguyen, Tommi Tapanainen, Hai Thi Thanh NguyenRecently, traditional financial institutions are facing strong competition from disruptive innovators (Fintech firms) forcing them to increasingly invest in new IT…
Antecedents of word-of-mouth communication in the life insurance industry
Tsu-Wei YuThis study explored the antecedents and mediators of word-of-mouth (WOM) behavior in the life insurance industry and investigated how to increase policyholders' positive…
Man vs machine: how artificial intelligence in banking influences consumer belief in financial advice
Gavin Northey, Vanessa Hunter, Rory Mulcahy, Kelly Choong, Michael MehmetThis research set out to examine how financial advice provided by a human advisor (vs robo-advisor) influences investment intentions in a retail banking context.
Do emotions, desires and habits influence mutual fund investing? A study using the model of goal-directed behavior
Sunderarajan Sourirajan, Swamy PerumandlaThe purpose of this paper is to determine whether affective factors such as goal desires, positive anticipated emotions, anticipated regret and non-volitional actions like…
Sophia Sophia tell me more, which is the most risk-free plan of all? AI anthropomorphism and risk aversion in financial decision-making
Yuanyuan (Gina) CuiThis research examines whether anthropomorphizing artificial intelligence (AI) chatbots alters consumers' risk preferences toward financial investment options involving…
Disruptive technology and AI in the banking industry of an emerging market
Akinyemi Paul Omoge, Prachi Gala, Alisha HorkyAs disruptive technologies, such as the use of artificial intelligence (AI)-enabled customer relationship management (CRM) systems, alter the processes and strategies that…
Feeling the love? How consumer's political ideology shapes responses to AI financial service delivery
Aimee Riedel, Rory Mulcahy, Gavin NortheyThis paper aims, first, to examine artificial intelligence (AI) vs human delivery of financial advice; second, to examine the serial mediating roles of emotion and trust…
Drivers of privacy concerns when interacting with a chatbot in a customer service encounter
Mariem Bouhia, Lova Rajaobelina, Sandrine PromTep, Manon Arcand, Line RicardThis study aims to examine the antecedents of privacy concerns in the era of artificial intelligence. Specifically, it focuses on the impact of various factors related to…
Affective and cognitive factors that hinder the banking relationships of economically vulnerable consumers
Marta de la Cuesta-González, Beatriz Fernandez-Olit, Isabel Orenes-Casanova, Juandiego Paredes-GazquezThe aim of this paper is to explore the affective and cognitive factors that condition banking relationships for economically vulnerable consumers and how these factors…
Managers' understanding of artificial intelligence in relation to marketing financial services: insights from a cross-country study
Emmanuel Mogaji, Nguyen Phong NguyenGiven that managers play a crucial role in developing and deploying AI for marketing financial services, this study was aimed at better understanding their awareness…
Artificial intelligence, financial anxiety and cashier-less checkouts: a Saudi Arabian perspective
Salman Ghazwani, Patrick van Esch, Yuanyuan (Gina) Cui, Prachi GalaThis paper aims to investigate the impact of financial anxiety and convenience on the relation between cashier-less versus traditional checkouts and purchase intentions…
Artificial intelligence in customer-facing financial services: a systematic literature review and agenda for future research
Janin Karoli Hentzen, Arvid Hoffmann, Rebecca Dolan, Erol PalaThe objective of this study is to provide a systematic review of the literature on artificial intelligence (AI) in customer-facing financial services, providing an…
ISSN:
0265-2323Online date, start – end:
1983Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Hooman Estelami
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