International Journal of Bank Marketing
Issue(s) available: 265 – From Volume: 1 Issue: 1, to Volume: 41 Issue: 4
Strapline:
For the financial services sector
Volume 40
Volume 39
Volume 38
Volume 37
Volume 36
Volume 35
Volume 34
Volume 33
Volume 32
Volume 31
Volume 30
Volume 29
Volume 28
Volume 27
Volume 26
Volume 25
Volume 24
Volume 23
Volume 22
Volume 20
Volume 19
Volume 18
Volume 17
Volume 16
Volume 15
Volume 14
Volume 13
Volume 12
Volume 11
Volume 10
The power of words: driving online consumer engagement in Fintech
R.V. ShabbirHusain, Atul Arun Pathak, Shabana Chandrasekaran, Balamurugan AnnamalaiThis study aims to explore the role of the linguistic style used in the brand-posted social media content on consumer engagement in the Fintech domain.
Customer influence on frontline employee work engagement
Jaewon Yoo, Jing Chen, Gary L. FrankwickThis study aims to employ conservation of resources (COR) theory to explain how customer support, customer power, customer orientation (CO) and product complexity impact…
Does M-payment service quality and perceived value co-creation participation magnify M-payment continuance usage intention? Moderation of usefulness and severity
Neha Kumari, Abhijeet BiswasDemonetization and pandemic-related restrictions in India propelled the usage of mobile payments (M-payments). The culture of online smartphone transactions is expected to…
High-involvement work practices, work engagement and their effects on bank employees' turnover intentions: the moderating role of functional competence
Md Shamirul Islam, Muslim Amin, Feranita Feranita, Osman M. KaratepeThis study aims to propose and examine a research model where work engagement mediates the impacts of high-involvement work practices (HIWPs) on bank employees' turnover…
How to generate loyalty in mobile payment services? An integrative dual SEM-ANN analysis
Tri-Quan Dang, Garry Wei-Han Tan, Eugene Cheng-Xi Aw, Keng-Boon Ooi, Bhimaraya Metri, Yogesh K. DwivediThe surging entrance of new mobile payment merchants into the growing market has prompted the need for an in-depth understanding of loyalty formation to retain customers…
Deterioration of the subjective financial well-being during the coronavirus pandemic: a latent transition analysis
Mauricio Losada-Otálora, Nathalie Peña-García, Jorge Luis Juliao-RossiThe authors seek (1) to identify the profiles of subjective financial well-being (SFWB) of bank customers before and during the coronavirus disease 2019 (COVID-19…
Social performance, financial risk and financial performance in microfinance institutions
Kuldeep SinghThis paper examine whether social performance moderates the linkage between financial risk and financial performance in microfinance institutions (MFIs). The study focuses…
Factors determining bank selection by micro- and small-sized enterprises: evidence from Ethiopia
Enyew Mulu ZelieThis study aimed to explore the importance of various factors considered in the bank selection decisions of micro- and small-sized enterprises (MSEs) in Ethiopia.
Fintech and contactless payment: Help or hindrance? The role of invasion of privacy and information disclosure
Ali Abdallah Alalwan, Abdullah M. Baabdullah, Mutaz M. Al-Debei, Ramakrishnan Raman, Hitmi Khalifa Alhitmi, Amjad A. Abu-ElSamen, Yogesh K. DwivediThere is always a need to discover how a paradox between a customer’s desire for a more personalized experience and their privacy and security concerns would shape their…
Financial well-being, family financial support and depression of older adults in China
Lu Fan, Shan LeiThis study aims to examine the relationship between objective and subjective aspects of financial well-being, the role of family financial support and depression symptoms…
Artificial intelligence (AI) in FinTech decisions: the role of congruity and rejection sensitivity
Ana Rita Gonçalves, Amanda Breda Meira, Saleh Shuqair, Diego Costa PintoThe digital revolution has changed consumer–service provider interaction, spawning a new generation of FinTech. This paper analyzes consumers' reactions to artificial…
Government emergency aid and perceived financial security in COVID-19: evidence from a sample of vulnerable women in Brazil
Vanessa Rabelo Dutra, Silvia Amélia Mendonça Flores, Kelmara Mendes Vieira, Altacir BundeThe purpose of this study is to examine if public policy satisfaction is related with perceived financial security. The public policy examined is an emergency income…
Why do bank customers switch? A systematic literature review
Christine Mening Ngau, Andreas H. Zins, Dhanuskodi RengasamyThe digital transformation in the banking industry has brought about complexity and competitiveness which has made differentiation challenging for banks. Complemented by…
How relatedness-supportive CSR enhances brand happiness: a relationship motivation theory perspective
Faheem Gul Gilal, Naeem Gul Gilal, Rukhsana Gul Gilal, Zhiyong YangThe goal of this paper is twofold: (1) to investigate how relatedness-supportive corporate social responsibility (CSR) initiatives influence brand happiness among retail…
A meta-analysis of trust in mobile banking: the moderating role of cultural dimensions
Poonam Kumar, Sumedha Chauhan, Prashant Gupta, Mahadeo Prasad JaiswalIn mobile banking (m-banking), knowing and understanding trust-related factors can enable bank managers to design suitable strategies for enhancing its overall uptake…
Income shock and financial well-being in the COVID-19 pandemic: financial resilience and psychological resilience as mediators
Amrita Kulshreshtha, Sk Raju, Sai Manasa Muktineni, Devlina ChatterjeeThe purpose of this study was to investigate the relationship between income shock suffered during the coronavirus pandemic and subsequent financial well-being (FWB) of…
Understanding the psychological determinants of buy-now-pay-later (BNPL) in the UK: a user perspective
Ruffin Relja, Philippa Ward, Anita L. ZhaoThis study explores the psychological determinants of buy-now-pay-later (BNPL) use in the UK and reviews the efficacy of existing payment constructs.
Future time perspective and consumer well-being of millennials: implications for consumer resilience
Long She, Arghya Ray, Lan MaThe study investigated the relationship between future time perspective and financial well-being among Chinese working millennials and its serial mediators, such as…
Exploring affiliate marketing's impact on customers' brand engagement and vulnerability in the online banking service sector
Damianos P. Sakas, Nikolaos T. Giannakopoulos, Panagiotis TrivellasThe purpose of this paper is to examine the impact of affiliate marketing strategies as a tool for increasing customers' engagement and vulnerability over financial…
Does brand attachment protect consumer–brand relationships after brand misconduct in retail banking?
Anwar Sadat Shimul, Anisur R. Faroque, Isaac CheahThis research aims to examine the role of consumers' brand trust and attachment on advocacy intention before and after the occurrence of brand misconduct in retail…
Cognitive abilities and financial resilience: evidence from an emerging market
Hardeep Singh Mundi, Shailja VashishtThe current study is to examine the association between cognitive abilities and financial resilience among millennial single parents. This study examines the role of…
The COVID-19 pandemic and perceived risks of immigrants in the United States
Sunwoo Tessa Lee, Kyoung Tae KimThe COVID-19 pandemic has caused hundreds of thousands of people to suffer severe illness or die and has had severe effects on individuals’ financial well-being as well…
How does corporate hypocrisy reduce customer co-creation behaviors? Moderated mediation analysis of corporate reputation and self-brand connection
Chang Mo Jung, Won-Moo HurCustomer co-creation behaviors significantly affect a firm's performance and sustainable growth. This study tested the mediating role of corporate reputation in the…
Counteracting dark sides of robo-advisors: justice, privacy and intrusion considerations
Eugene Cheng-Xi Aw, Lai-Ying Leong, Jun-Jie Hew, Nripendra P. Rana, Teck Ming Tan, Teck-Weng JeeUnder the pressure of dynamic business environments, firms in the banking and finance industry are gradually embracing Fintech, such as robo-advisors, as part of their…
Measuring financial resilience with consumer sentiment data from India
Priti Yadav, Imlak ShaikhCovid-19 sparked new interest in consumer financial resilience (CFR) amongst regulatory authorities, financial institutions, policymakers and the academia. No financial…
Employment status and financial resilience during the COVID-19 pandemic
Rui Yao, Jie ZhangThe purpose of this study is to examine the association between employment status and financial resilience during the COVID-19 pandemic.
Differences in financial inclusion by disability type
Christi R. Wann, Lisa Burke-SmalleyThe purpose of this study is to determine the nature of financial inclusion for individuals with various types of disabilities.
ISSN:
0265-2323Online date, start – end:
1983Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Hooman Estelami
Further Information
