Realizing untapped people potential in the tourism and hospitality sector: The upside of inclusive talent management and talent development practices

Abstract

Purpose

This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.

Design/methodology/approach

This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.

Findings

This literature review paper concentrates on the talent management and talent development challenges faced by the global tourism and hospitality industry. The benefits of investing in tourism and hospitality employees' training across the board include better customer experiences that in turn should increase revenue. Offering such development opportunities inclusively, regardless of seniority, was revealed to be one way of elevating the persistently poor reputation of the industry for career prospects and talent retention.

Originality/value

The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

Citation

(2020), "Realizing untapped people potential in the tourism and hospitality sector: The upside of inclusive talent management and talent development practices", Human Resource Management International Digest, Vol. 28 No. 7, pp. 21-23. https://doi.org/10.1108/HRMID-05-2020-0127