20 Years of Which?

Abstract

Examines the influence on post‐war development of the consumer movement that ‘Which?’ magazine, the Consumers' Association organ has had. Considers factors which determined its introduction, examining promotional and testing methods, influence on manufacturers and purchasing habits of shoppers. Emphasizes that a consumer association seeks to redress the balance between manufacturers and retailers on the one hand, and the consumer on the other. Presents details of ‘Shoppers Guide’ in addition to ‘Which?’, even though this ceased publishing in 1963, and gives full information of the highs and lows of both. States that ‘Which?’ shot ahead of ‘Shoppers Guide’ when it decided to promote itself with sales promotion and press advertising. Concludes that the Consumers' Association remains the valuable supplementary source of information, advice and guidance which complements that available from manufacturers, retailers, neighbours, relations, and, on a more extreme scale, the media.

Citation

Fulop, C. (1978), "20 Years of Which?", European Journal of Marketing, Vol. 12 No. 4, pp. 283-298. https://doi.org/10.1108/EUM0000000004989