Sparked by initiative
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 April 1993
Abstract
Outlines the progress that East Midlands Electricity has made in implementing total quality management in the midst of privatisation. Includes a discussion of problems encountered. Argues that TQM progress has been continually reviewed and the results have been used to refocus the quality initiatives.
Keywords
Citation
Stock, N. (1993), "Sparked by initiative", Managing Service Quality: An International Journal, Vol. 3 No. 4, pp. 45-48. https://doi.org/10.1108/EUM0000000003181
Publisher
:MCB UP Ltd
Copyright © 1993, MCB UP Limited