Activating prosperous teamwork

Abstract

Considers how an organisation decided a quality approach was needed to help it achieve its strategicobjectives. Suggests a number of steps for implementing a quality programme: research, action, building commitment, overcoming difficulties, and maintaining continuous improvement. Offers an account of how the Business Technology Finance Division of Lloyds Bowmaker first selected a suitableresearch model and then progressed with project teamwork and management commitment.

Citation

Courtney, R. (1993), "Activating prosperous teamwork", Managing Service Quality: An International Journal, Vol. 3 No. 4, pp. 13-17. https://doi.org/10.1108/EUM0000000003174