Activating prosperous teamwork
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 April 1993
Abstract
Considers how an organisation decided a quality approach was needed to help it achieve its strategicobjectives. Suggests a number of steps for implementing a quality programme: research, action, building commitment, overcoming difficulties, and maintaining continuous improvement. Offers an account of how the Business Technology Finance Division of Lloyds Bowmaker first selected a suitableresearch model and then progressed with project teamwork and management commitment.
Keywords
Citation
Courtney, R. (1993), "Activating prosperous teamwork", Managing Service Quality: An International Journal, Vol. 3 No. 4, pp. 13-17. https://doi.org/10.1108/EUM0000000003174
Publisher
:MCB UP Ltd
Copyright © 1993, MCB UP Limited