The effects of fear of missing out on social media posting preferences
ISSN: 0309-0566
Article publication date: 10 October 2022
Issue publication date: 30 November 2022
Abstract
Purpose
Fear of missing out (FOMO) has become a common phenomenon on social media. This study aims to examine how FOMO influences consumer preferences for posting about identity-relevant products on social media.
Design/methodology/approach
In this research, three studies were conducted to explore the effects of FOMO in different real-life situations. Study 1 was conducted in a laboratory setting in China. Study 2 includes two experiments, one that was conducted in China and one in the USA. Study 3 was conducted in a workplace setting in China.
Findings
The results of Study 1 indicate that when consumers experience FOMO, they prefer to post about identity-relevant (vs functional) products to a greater extent than usual. Study 2 examines the role of self-esteem and identifies self-presentation and the avoidance of social attention as underlying mechanisms. Thus, consumers with high (or low) self-esteem tend to be more motivated to present themselves positively (or to avoid social attention) when experiencing FOMO. Furthermore, Study 3 reveals the moderating role of supportive interactions; that is, the interaction between FOMO and consumer self-esteem is most likely to exert an effect when consumers receive many supportive interactions.
Research limitations/implications
This research demonstrates that posting identity-relevant content on social media is a coping strategy that individuals may adopt when experiencing FOMO. Moreover, self-esteem can predict how individuals cope with FOMO by identifying self-presentation and avoidance of social attention as the mechanisms underlying effects. Although this research attempts to avoid interference from other factors between in the relationship FOMO and the control conditions, it seems possible that more socially relevant information may be presented in the FOMO condition.
Practical implications
Because FOMO can be manipulated and posting types can be predicted, this research provides important implications for brands on how to create or post content to better engage consumers.
Originality/value
This research supports the role of FOMO as a driver of on consumer posting preferences on social media.
Keywords
Acknowledgements
The authors want to thank the anonymous reviewers for their advice and guidance. This research was supported by the National Natural Science Foundation of China (72172129), Service Science and Innovation Key Laboratory of Sichuan province (KL2205, KL2210).
Citation
Xi, Y., Huo, J., Zhao, X., Jiang, Y. and Yang, Q. (2022), "The effects of fear of missing out on social media posting preferences", European Journal of Marketing, Vol. 56 No. 12, pp. 3453-3484. https://doi.org/10.1108/EJM-10-2021-0814
Publisher
:Emerald Publishing Limited
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