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Teleworking during the COVID-19 pandemic: a leader-member exchange perspective

Yuhsuan Chang (College of Management, Yuan Ze University, Taoyuan, Taiwan)
ChungJen Chien (College of Management, Yuan Ze University, Taoyuan, Taiwan)
Li-Fang Shen (College of Management, Yuan Ze University, Taoyuan, Taiwan)

Evidence-based HRM

ISSN: 2049-3983

Article publication date: 31 May 2022

Issue publication date: 27 February 2023




The COVID-19 pandemic has accelerated the process of teleworking and teleworking is expected to be a central feature of workplaces of the future. The present study examines the effect of leader-member exchange (LMX) and perception of loneliness on the relationship between proactive coping and the work productivity of teleworkers during the COVID-19 crisis time.


Using structural equation modeling (SEM), this study the study is based on a survey of 572 teleworkers in Taiwan drawn from a variety of industry sectors.


Through the application of a hypothesized moderated mediation model, the indirect effects of proactive coping on work productivity via LMX are stronger for employees who experience a higher level of perceived loneliness.

Research limitations/implications

The results have contributed to current understanding on the success of telework at the individual level and extends research framework of teleworking. Using self-report questionnaire is one of the limitations; however, this was feasible data collection method during COVID-19.

Practical implications

Organizations need to provide further training aimed at enhancing proactive coping and dealing with future work challenges in the complex and dynamic workplace.


This study is the first among its type to examine proactive coping and job productivity from a LMX during COVID-19.



Chang, Y., Chien, C. and Shen, L.-F. (2023), "Teleworking during the COVID-19 pandemic: a leader-member exchange perspective", Evidence-based HRM, Vol. 11 No. 1, pp. 68-84.



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