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The role of stakeholders and their relationships in the sustainability of telecentres

Thai Do Manh (Vietnam Public Utility Telecommunications Service Fund, Hanoi, Vietnam)
Duong Dang (School of Technology and Innovations, Computer Science, University of Vaasa, Vaasa, Finland)
Morten Falch (Communication, Media and Information Technologies, Aalborg University, Copenhagen, Denmark)
Tuan Tran Minh (National Institute of Information and Communications Strategy, Hanoi, Vietnam)
Tuyen Vu Phi (National Institute of Information and Communications Strategy, Hanoi, Vietnam)

Digital Policy, Regulation and Governance

ISSN: 2398-5038

Article publication date: 2 February 2023

Issue publication date: 7 March 2023

193

Abstract

Purpose

This paper aims to examine the role of stakeholders and their relationships in the sustainability of telecentres in Vietnam through the lens of stakeholder theory.

Design/methodology/approach

This study methodologically adopted a qualitative case study to identify stakeholders that have been involved in telecentres in Vietnam. It then categorizes those stakeholders’ salience through the lens of stakeholder identification and salience theory. Secondary data and interviews were used as data sources for the present paper.

Findings

The authors identify six main stakeholders that have been involved in telecentres, including the government, entrepreneurs, international donors, telecommunications providers, civil society organisations and individual community members/users. Among these stakeholders, the government, entrepreneurs and users belong to definitive stakeholders, which have the greatest impact on the sustainability of telecentres in comparison to other groups of stakeholders (e.g. dominant, dependent and dormant stakeholders). Moreover, the authors propose a model to identify the relationships of stakeholders towards the sustainability of telecentres. In particular, the authors indicate that each group of stakeholders has its own role in contributing to sustainable telecentres and they also influence others in either direct or indirect ways.

Originality/value

This study provides an additional approach for managers to make judgments in prioritizing the interests of some of their stakeholders while still maintaining a level of satisfaction among other stakeholders. For example, stakeholders that should be of the highest concern to the sustainability of telecentres are the government, entrepreneurs and users, while civil society organisations can be maintained in lower priority to other stakeholders. In addition, we propose the model of interactions and relationships of stakeholders, which can be seen as a starting point for a study on the roles of stakeholders in sustainability not only in telecentres, but also in other fields, such as digital transformation, cyber security and e-government.

Keywords

Acknowledgements

This research is funded by Vietnam National Foundation for Science and Technology Development (NAFOSTED) under the grant number 502.02-2019.14.

This research is funded by Vietnam National Foundation for Science and Technology Development (NAFOSTED) under the grant number 502.02–2019.14.

Citation

Do Manh, T., Dang, D., Falch, M., Tran Minh, T. and Vu Phi, T. (2023), "The role of stakeholders and their relationships in the sustainability of telecentres", Digital Policy, Regulation and Governance, Vol. 25 No. 2, pp. 104-119. https://doi.org/10.1108/DPRG-05-2022-0042

Publisher

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Emerald Publishing Limited

Copyright © 2023, Emerald Publishing Limited

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