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IT capabilities, firm performance and the mediating role of ISRM: A case study from a developing country

Jean Robert Kala Kamdjoug (FSSG-GRIAGES, Catholic University of Central Africa, Yaoundé, Cameroon)
Harold Junior Nguegang Tewamba (FSSG-GRIAGES, Catholic University of Central Africa, Yaoundé, Cameroon)
Samuel Fosso Wamba (Department of Information, Operations and Management Sciences, Toulouse Business School, Toulouse, France)

Business Process Management Journal

ISSN: 1463-7154

Article publication date: 28 June 2018

Issue publication date: 12 June 2019

559

Abstract

Purpose

The purpose of this paper is to develop and test a research model that looks at the direct impact of information technology (IT) capabilities on firm performance and the mediating effects of the information security management system (ISMS) on this relationship.

Design/methodology/approach

The study uses a hypothetico-deductive approach based on quantitative data collected from 136 surveyed professionals in the field of IS, IT and the related security environment.

Findings

The results confirm the direct impact of IT capabilities on firm performance and the mediating effects of ISMS on this relationship.

Originality/value

The study draws on the resource-based view theory to develop a model that assesses the direct impact of IT capabilities on firm performance and the mediating effects of ISMS on this relationship in Cameroon, a developing country in Africa.

Keywords

Citation

Kala Kamdjoug, J.R., Nguegang Tewamba, H.J. and Fosso Wamba, S. (2019), "IT capabilities, firm performance and the mediating role of ISRM: A case study from a developing country", Business Process Management Journal, Vol. 25 No. 3, pp. 476-494. https://doi.org/10.1108/BPMJ-11-2017-0297

Publisher

:

Emerald Publishing Limited

Copyright © 2018, Emerald Publishing Limited

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