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Business Process Management Journal

Issue(s) available: 136 – From Volume: 3 Issue: 1, to Volume: 26 Issue: 7

Category:

Managing Quality

Cover of Business Process Management Journal
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Volume 26

  • Issue 7 2020
  • Issue 6 2020
  • Issue 5 2020 Emerging challenges for Business Process Management: the role of external resources and collaborations
  • Issue 4 2020 Innovation and Co-creation Process in Service Enterprises - Implications for Process Management and Service Development
  • Issue 3 2020 Selected papers from 10th Canadian quality congress
  • Issue 2 2020
  • Issue 1 2020

Volume 25

  • Issue 7 2019
  • Issue 6 2019
  • Issue 5 2019
  • Issue 4 2019
  • Issue 3 2019 Reconfiguring business processes in the new political and technological landscape
  • Issue 2 2019 Managing the supply chain management-marketing interface
  • Issue 1 2019 Knowledge transfer and organizational performance and business process: past, present and future researches

Volume 24

  • Issue 6 2018 9th Canadian Quality Congress
  • Issue 5 2018 Emerging perspectives on Business Process Management
  • Issue 4 2018
  • Issue 3 2018
  • Issue 2 2018
  • Issue 1 2018

Volume 23

  • Issue 6 2017 Implementing open innovation: technological, organizational and managerial tools
  • Issue 5 2017
  • Issue 4 2017 Selected papers from 8th Canadian Quality Congress
  • Issue 3 2017 Big data analytics and business process innovation
  • Issue 2 2017
  • Issue 1 2017

Volume 22

  • Issue 6 2016
  • Issue 5 2016 Selected Papers from the 7th Canadian Quality Congress
  • Issue 4 2016
  • Issue 3 2016
  • Issue 2 2016 Discovering the Internet of Things (IoT): technology and business process management, inside and outside the innovative firms
  • Issue 1 2016

Volume 21

  • Issue 6 2015
  • Issue 5 2015
  • Issue 4 2015
  • Issue 3 2015
  • Issue 2 2015
  • Issue 1 2015

Volume 20

  • Issue 6 2014
  • Issue 5 2014
  • Issue 4 2014 New frontiers in business process management
  • Issue 3 2014
  • Issue 2 2014
  • Issue 1 2014

Volume 19

  • Issue 6 2013
  • Issue 5 2013
  • Issue 4 2013
  • Issue 3 2013
  • Issue 2 2013
  • Issue 1 2013

Volume 18

  • Issue 6 2012
  • Issue 5 2012
  • Issue 4 2012
  • Issue 3 2012
  • Issue 2 2012
  • Issue 1 2012

Volume 17

  • Issue 6 2011
  • Issue 5 2011 IS Evaluation and Benchmarking for Business Performance Improvement
  • Issue 4 2011
  • Issue 3 2011
  • Issue 2 2011
  • Issue 1 2011

Volume 16

  • Issue 6 2010 Business Impacts of RFID Applications
  • Issue 5 2010 Enterprise Modeling and Simulation
  • Issue 4 2010
  • Issue 3 2010
  • Issue 2 2010
  • Issue 1 2010

Volume 15

  • Issue 6 2009
  • Issue 5 2009
  • Issue 4 2009
  • Issue 3 2009
  • Issue 2 2009
  • Issue 1 2009

Volume 14

  • Issue 6 2008
  • Issue 5 2008
  • Issue 4 2008
  • Issue 3 2008
  • Issue 2 2008
  • Issue 1 2008

Volume 13

  • Issue 6 2007 Mobile customer relationship management
  • Issue 5 2007
  • Issue 4 2007
  • Issue 3 2007
  • Issue 2 2007
  • Issue 1 2007

Volume 12

  • Issue 6 2006 Managing Business Processes for Corporate Sustainability
  • Issue 5 2006
  • Issue 4 2006
  • Issue 3 2006 Mobile business research recent advances and future prospects
  • Issue 2 2006
  • Issue 1 2006 Egovernment

Volume 11

  • Issue 6 2005 GoalOriented Business Process Modeling
  • Issue 5 2005
  • Issue 4 2005
  • Issue 3 2005 Internetenabled workflow management
  • Issue 2 2005
  • Issue 1 2005

Volume 10

  • Issue 6 2004
  • Issue 5 2004
  • Issue 4 2004
  • Issue 3 2004
  • Issue 2 2004
  • Issue 1 2004

Volume 9

  • Issue 6 2003
  • Issue 5 2003
  • Issue 4 2003
  • Issue 3 2003
  • Issue 2 2003
  • Issue 1 2003

Volume 8

  • Issue 5 2002
  • Issue 4 2002
  • Issue 3 2002
  • Issue 2 2002
  • Issue 1 2002

Volume 7

  • Issue 5 2001
  • Issue 4 2001
  • Issue 3 2001
  • Issue 2 2001
  • Issue 1 2001

Volume 6

  • Issue 5 2000
  • Issue 4 2000
  • Issue 3 2000
  • Issue 2 2000
  • Issue 1 2000

Volume 5

  • Issue 4 1999
  • Issue 3 1999
  • Issue 2 1999
  • Issue 1 1999

Volume 4

  • Issue 4 1998
  • Issue 3 1998
  • Issue 2 1998
  • Issue 1 1998

Volume 3

  • Issue 3 1997
  • Issue 2 1997
  • Issue 1 1997

    A business process and portfolio management approach for Industry 4.0 transformation

    Sophie Richard, Robert Pellerin, Jocelyn Bellemare, Nathalie Perrier

    The purpose of this paper is to address the difficulties faced by manufacturing enterprises by providing a project portfolio management approach supporting the selection…

    pdf (1.1 MB)

    Development and application of a service design-based process for improvement of human resource management service quality

    Arash Mashhady, Hamidreza Khalili, Ardalan Sameti

    This research approaches human resource management (HRM) as a service and aims to develop and test a process for improving perceived HRM service quality.

    pdf (1.2 MB)

    Rethinking picking processes in e-grocery: A study in the multichannel context

    Mar Vazquez-Noguerol, Iván González-Boubeta, Iago Portela-Caramés, J. Carlos Prado-Prado

    Grocery sellers that have entered the online business must now carry out order fulfilment activities previously done by the customer. Consequently, in a context of online…

    pdf (537 KB)

    Systematic literature review – improving business processes by implementing agile

    Anna Schmitt, Sabrina Hörner

    Numerous approaches from the field of economics already exist for the improvement of business processes. In the field of software development, work has been done on…

    pdf (198 KB)

    Adoption of supply chain finance by small and medium enterprises in China

    Xiaobo Li, Bao Jiang, Jian Li

    Supply chain finance (SCF) is a promising financing solution for small and medium enterprises (SMEs). The study aims to highlight the determinants of the adoption of SCF…

    pdf (239 KB)

    Customer process-centric artefacts: a literature review

    Elisabeth Zsoka Palvölgyi, Jürgen Moormann

    Companies that strive to provide customers with value in their processes benefit from artefacts that allow them to better understand customer processes (CPs) and to…

    pdf (188 KB)

    The Business Process Design Space for exploring process redesign alternatives

    Steven Gross, Katharina Stelzl, Thomas Grisold, Jan Mendling, Maximilian Röglinger, Jan vom Brocke

    Process redesign refers to the intentional change of business processes. While process redesign methods provide structure to redesign projects, they provide limited…

    pdf (410 KB)

    The effect of a separate risk management committee (RMC) towards firms' performances on consumer goods sector in Malaysia

    Flicia Rimin, Imbarine Bujang, Alice Wong Su Chu, Jamaliah Said

    This paper aims to examine the effect of setting up a separate risk management committee (RMC) on the performance of listed companies in Malaysia's consumer goods sector…

    pdf (172 KB)

    Potential impacts of blockchain technology on business practices of bricks and mortar (B&M) grocery stores

    Mohammed T. Nuseir

    This paper investigates the impact of blockchain technology on the Bricks and Mortar (B&M) grocery sector from a technological and functional perspective.

    pdf (568 KB)

    Does an MBA degree advance business management skill or in fact create horizontal and vertical mismatches?

    Gazi Mahabubul Alam, Morsheda Parvin, Ahmad Fauzi Bin Mohd Ayub, Romana Kader, Md. Mahfuzur Rahman

    An old saying –“Jack of all trades, master of none”– deliberately asserts that the purpose of a master’s degree program is to generate high level job skills in order to…

    pdf (491 KB)

    Empirical assessment on factors contributing to integrity practices of Malaysian public sector officers

    Razana Juhaida Johari, Md. Mahmudul Alam, Jamaliah Said

    Integrity-related issues are now endemic to public service bureaucracies. It is claimed that corruption in the public sector is very common in various…

    pdf (1.5 MB)

    Adoption, use and management of process mining in practice

    Thomas Grisold, Jan Mendling, Markus Otto, Jan vom Brocke

    This study explores how process managers perceive the adoption, use and management of process mining in practice. While research in process mining predominantly focuses on…

    pdf (177 KB)

    Aggregate metric model for evaluating business processes

    Henry Chika Eleonu

    The purpose of this paper is to present a business process measurement framework for the evaluation of a corpus of business processes modelled in different business…

    pdf (2.2 MB)

    Implementing process improvement initiative: the role of visualisation and standardisation methods

    Mumin Abubakre, Amjad Fayoumi, Ismail Eleburuike

    Due to the difficulties organisations face in implementing process improvement initiatives (PIIs), this research explores how visualisation and standardisation of business…

    pdf (3.7 MB)

    Managing business model innovation: an innovative approach towards designing a digital ecosystem and multi-sided platform

    Nino Bernd Hoch, Stelian Brad

    This study aims to increase understanding regarding the transformation of traditional business models, integrating digital technologies. The significance of digitisation…

    pdf (2 MB)

    A framework for procurement process re-engineering in Industry 4.0

    Shubham Tripathi, Manish Gupta

    Procurement is a crucial part of supply chain management, consistently becoming a strategic vantage point in global competition. The industry 4.0 paradigm is transforming…

    pdf (1.5 MB)

    Alignment patterns for process-oriented appraisals and rewards: using HRM for BPM capability building

    Aygun Shafagatova, Amy Van Looy

    While the business process management (BPM) literature highlights the significance of aligning employee appraisals and rewards practices with business processes, little is…

    pdf (412 KB)

    Ambidexterity in collaborative new product development processes

    Kim Sundtoft Hald, Chiara Nordio

    The objective of the present research is to explore how firms, when engaged in collaborative new product development (NPD) activities, may be understood to be successful…

    pdf (1 MB)

    Organizational ambidexterity: antecedents, performance and environmental uncertainty

    Dimitrios Kafetzopoulos

    This paper is to examine whether organizational ambidexterity leads to success. Moreover, it attempts to understand how proactiveness and quality orientation might create…

    pdf (643 KB)

    Effect of environmental management accounting practices on organizational performance: role of process innovation as a mediating variable

    Ria Nelly Sari, Aura Pratadina, Rita Anugerah, Kamaliah Kamaliah, Zuraidah Mohd Sanusi

    This study aims to determine (1) the effect of environmental management accounting on organizational performance and (2) the mediating effect of process innovation on the…

    pdf (234 KB)

    Development of market-oriented strategies through cross-functional integration in the context of the food and beverage industry

    Ana Beatriz Murillo Oviedo, Marcio Lopes Pimenta, Éderson Luiz Piato, Per Hilletofth

    The objective of this study is to analyze how cross-functional integration contributes to the development of market-oriented strategies in the context of food and beverage…

    pdf (394 KB)

    Blockchain-driven supply chain decentralized operations – information sharing perspective

    Xiaofang Xue, Junpeng Dou, Yao Shang

    Information sharing helps improve the efficiency of the supply chain. However, there are some problems in the multi-stage structure supply chain, such as untimely…

    pdf (469 KB)

    A systematic literature review of process modeling guidelines and their empirical support

    Diego Toralles Avila, Rubens Ideron dos Santos, Jan Mendling, Lucineia Heloisa Thom

    Process modeling guidelines are a valuable instrument for increasing the quality of process models. Since finding and selecting suitable guidelines are challenging, this…

    pdf (1.1 MB)

    Effects of continuous improvement in streamlining HRM practices

    Vathsala Wickramasinghe, M.N. Chathurani

    This study investigates the effect of continuous improvement initiatives in streamlining HRM practices in Sri Lanka.

    pdf (210 KB)

    IT-enabled organizational transformation: a structured literature review

    Jan vom Brocke, Alexander Michael Schmid, Alexander Simons, Norizan Safrudin

    This paper presents a structured literature review of studies on IT-enabled organizational transformation to determine the state of the art and to identify areas for…

    pdf (641 KB)

    Contribution of prejudiced clustering education system in developing horizontal and vertical mismatch in job market: quality of employees in banking sector

    Gazi Mahabubul Alam, Samsilah Roslan

    Education system supplies the required manpower in order to ensure the national prosperity. A salient link between education and business sector is a prerequisite to cater…

    pdf (649 KB)

    Breadth of external knowledge search in service sectors

    Dragana Radicic

    There is a dearth of empirical research on the impact of external knowledge search on innovation performance in different categories of service firms. This study explores…

    pdf (486 KB)

    Supply chain communication and cultural compatibility: performance implications in the global manufacturing industry

    Hung Nguyen, George Onofrei, Dothang Truong

    Research has extensively focused on the cultural differences in supply chain collaboration while neglecting the importance of cultural similarities and compatible goals…

    pdf (572 KB)

    Human factor in business process management: modeling competencies of BPM roles

    Martin Hrabal, David Tuček, Vieroslav Molnár, Gabriel Fedorko

    The study proposes competence models for the roles of process owners, process analysts and industrial engineers based on qualitative research.

    pdf (2.1 MB)

    Organizational change as tension management: a grounded theory

    Cristiano Ghiringhelli, Francesco Virili

    Implementing automatic sorting operations in the parcel delivery industry can dramatically improve both capacity and service quality but demands radical and complex…

    pdf (600 KB)

    Introducing a strategic perspective in lean thinking applications through system dynamics modelling: the dynamic Value Stream Map

    Guido Noto, Federico Cosenz

    Lean Thinking is an operation management discipline which aims to identify, map and analyse the activities forming a process to detect “value waste” and outline the most…

    pdf (1.6 MB)

    Business process modeling, implementation, analysis, and management: the case of business process management tools

    Behjat Zuhaira, Naveed Ahmad

    Significant numbers of business process management (BPM) projects fail. Their failure is attributed toward many factors. Among them, low quality of BPM is one reason. Some…

    pdf (2.5 MB)

    Enhancing patient flow in emergency department (ED) using lean strategies–an integrated voice of customer and voice of process perspective

    Ali Alowad, Premaratne Samaranayake, Kazi Ahsan, Hisham Alidrisi, Azharul Karim

    The purpose of this paper is to systematically investigate the patient flow and waiting time problems in hospital emergency departments (EDs) from an integrated voice of…

    pdf (3.2 MB)

    Contribution of informal and institutional skills provisions on business inception and growth: evidence from manufacturing and service industries

    Gazi Mahabubul Alam, Morsheda Parvin, Md. Mahfuzur Rahman

    Criteria of skills and their schemata have evolved out of historical social practices. Interpretation of social events is guided and constrained by the prevailing…

    pdf (1.5 MB)

    “Process of strategic planning and cognitive diversity as determinants of cohesiveness and performance”

    Radoslaw Nowak

    The purpose of this paper is to investigate the effects of the process of strategic planning on cohesiveness and performance in cognitively diverse units.

    pdf (509 KB)

    What influences the innovation environment in BPO companies?

    Emanuel Soares Ponciano, Creusa Sayuri Tahara Amaral

    The purpose of this paper is to present the factors that form the innovation environment in the Business Process Outsourcing (BPO) sector, from a case study in a Brazilian…

    pdf (1.5 MB)

    An examination of associations between business process management capabilities and the benefits of digitalization: all capabilities are not equal

    Yvonne Lederer Antonucci, Annetta Fortune, Mathias Kirchmer

    While organizations have learned to understand the importance of developing business process management (BPM) capabilities, digitalization now transforms business…

    pdf (226 KB)

    The revitalization of service orientation: a business services model

    Albert Plugge, Shahrokh Nikou, Harry Bouwman

    Due to the convergence of rapid business developments and digitization challenges, service orientation is back on the research agenda as a concept to improve firms…

    pdf (253 KB)

    Conceptualizing on dynamically stable business processes operation: a literature review on existing concepts

    Sérgio Guerreiro

    The purposes of this paper are: (1) to identify what types of business process operation controllers are discussed in literature and how can they be classified in order to…

    pdf (2.3 MB)

    A systematic literature review on the usage of eye-tracking in understanding process models

    Rafael Batista Duarte, Denis Silva da Silveira, Vinícius de Albuquerque Brito, Charlie Silva Lopes

    Business process modeling can involve multiple stakeholders, so it is natural that problems may occur during the designing and understanding processes. One way to perceive…

    pdf (1.4 MB)

ISSN:

1463-7154

Renamed from:

Business Process Re-engineering & Management Journal

Online date, start – end:

1997

Copyright Holder:

Emerald Publishing Limited

Open Access:

hybrid

Editor:

  • Professor Majed Al-Mashari

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