Business Process Management Journal
Issue(s) available: 132 – From Volume: 3 Issue: 1, to Volume: 26 Issue: 3
Category:
Managing Quality
Volume 26
Volume 25
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Issue 7 2019
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Issue 6 2019
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Issue 5 2019
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Issue 4 2019
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Issue 1 2019 Knowledge transfer and organizational performance and business process: past, present and future researches
Volume 24
Volume 23
Volume 22
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Issue 6 2016
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Issue 4 2016
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Issue 3 2016
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Issue 2 2016 Discovering the Internet of Things (IoT): technology and business process management, inside and outside the innovative firms
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Issue 1 2016
Volume 21
Volume 20
Volume 19
Volume 18
Volume 17
Volume 16
Volume 15
Volume 14
Volume 13
Volume 12
Volume 11
Volume 10
Volume 9
Volume 8
Volume 7
Volume 6
Volume 5
Volume 4
Volume 3
Similarities and differences between business process management and lean management
Mauricio Uriona Maldonado, Matheus Eduardo Leusin, Thiago Carrano de Albuquerque Bernardes, Caroline Rodrigues VazBusiness process management (BPM) and lean management (LM) are both recognized for improving organizational performance through continuous improvement, yet their…
Innovating business processes in public administrations: towards a systemic approach
Canio Forliano, Paola De Bernardi, Alberto Bertello, Valerio TemperiniThe purpose of this paper is to study the credit collection process in public administrations in order to develop a conceptual model which goes beyond the traditional…
A systematic literature review on BPMN extensions
Karim Zarour, Djamel Benmerzoug, Nawal Guermouche, Khalil DriraBusiness Process Model and Notation (BPMN) is a generic language that is often extended by researchers, either for dealing with processes of specific domains or for…
Business development through knowledge sharing among members of sectoral committees
Abobakr AljuwaiberThis paper is an empirical study examining how sectoral committees function as knowledge networks within CCIs in Saudi Arabia. It employs the Madinah Chambers of Commerce…
A hierarchical model for critical success factors in apparel supply chain
Nighat Afroz Chowdhury, Syed Mithun Ali, Sanjoy Kumar Paul, Zuhayer Mahtab, Golam KabirSupply chain management plays an important role in sustaining businesses in today's competitive environment. Therefore, industrial managers are focusing on exploring the…
Warehousing process performance improvement: a tailored framework for 3PL
Giulia Baruffaldi, Riccardo Accorsi, Riccardo Manzini, Emilio FerrariThird-party logistic providers (3PLs) continuously strive for controlling and improving their performances to gain a competitive advantage. The challenging environment…
Developing process and product innovation through internal and external knowledge sources in manufacturing Malaysian firms: the role of absorptive capacity
T. Ramayah, Pedro Soto-Acosta, Khoo Kah Kheng, Imran MahmudFirms' knowledge-processing capabilities have a central role in achieving innovation performance and competitive advantage. Absorptive capacity capabilities and innovation…
An ERP success model based on agency theory and IS success model: The case of a banking institution in Africa
Jean Robert Kala Kamdjoug, Ransome Epie Bawack, Aurel Edith Tuessu TayouThe purpose of this paper is to propose an enterprise resource planning (ERP) implementation model based on the agency theory and the Delone and McLean information systems…
Critical analysis of organizational change process: evidences from a steel company
Leandro Vedovato Silva, Rosley Anholon, Izabela Simon Rampasso, Dirceu Silva, Osvaldo Luiz Gonçalves Quelhas, Walter Leal Filho, Luis Antonio Santa-EulaliaThe purpose of this paper is to evaluate the main factors that influence the organizational change in a steel company.
Exploring potentials of digital nudging for business processes
Sandra Bammert, Ulrich Matthias König, Maximilian Roeglinger, Tabitha WruckBusiness process improvement is vital for organizations as business environments are becoming ever more volatile, uncertain, complex and ambiguous. Process improvement…
Design heuristics for customer-centric business processes
Lukas Frank, Rouven Poll, Maximilian Roeglinger, Rupprecht LeaCustomer centricity has evolved into a success factor for many companies, requiring all corporate activities – including business processes – to be aligned with customer…
CRM campaigns with choice for enhanced business process performance: The collectivist customers’ collaborative role for positive word-of-mouth
Michael Christofi, Alkis Thrassou, Hela Chebbi, Zafar U. Ahmed, Balakrishna Grandhi, Lea IaiaA substantial body of research evidence has now accumulated in the cause-related marketing (CRM) literature. Yet, research on positive word of mouth (WOM) in the CRM…
Effect of supply chain technology internalization and e-procurement on supply chain performance
Durgesh Pattanayak, Plavini PunyatoyaThe purpose of this paper is to examine how e-procurement (EP) and supply chain technology internalization (SCTI) influence supply chain performance (SCP) through supply…
To invest or to harvest?: Corporate venture capital ambidexterity for exploiting/exploring innovation in technological business
Matteo Rossi, Giuseppe Festa, Fabio Fiano, Rosa GiacobbeRecently, corporate venture capital (CVC) has been gaining increasing attention worldwide as a special form of venturing through which non-financial corporations invest in…
Integrated approach for risk management in servitization decision-making process
Sarra Dahmani, Xavier Boucher, Didier Gourc, Sophie Peillon, François MarmierThe paper proposes an innovative systemic method helping decision-makers to control servitization transition process, through decision process risk diagnosis.
Smart production systems drivers for business process management improvement: An integrative framework
Maciel M. Queiroz, Samuel Fosso Wamba, Marcio C. Machado, Renato TellesThe Industry 4.0 phenomenon offers opportunities and challenges to all business models. Despite the literature advances in this field, little attention has been paid to…
Dynamic capabilities for SME participation in public procurement
Temidayo O. Akenroye, Jonathan D. Owens, Jamal Elbaz, Olatunde A. DurowojuAlthough small- and medium-sized enterprises (SMEs) play major roles in most economies in terms of job creation, innovation and contribution to national income, they are…
An integrated process-based approach to intellectual capital management
Oksana Lentjušenkova, Inga LapiņaNowadays, the aspects of the intellectual capital (IC) management have become important, valuing it as an integral part of the organisation. Researchers emphasise the…
A lean proposal: development of value stream mapping for L'Oreal's artwork process
Sid Ghosh, Kaitlin LeverThis research develops value stream mapping (VSM) for L'Oreal's artwork process, to eliminate waste, reduce lead time and identify stages that can be automated, which…
Exploring the outcomes of the external revealing of knowledge: A case study in the craft beer industry
Gabriele Baima, Gabriele Santoro, Donatella Busso, Roberto QuagliaThis paper explores the outcomes of the external revealing of knowledge. More specifically, we aim to understand how external revealing of knowledge can be seen as value…
Open innovation in family firms: empirical evidence about internal and external knowledge flows
Pasquale Del Vecchio, Giustina Secundo, Michele Rubino, Antonello Garzoni, Demetris VrontisThe purpose of this paper is to shed light on how family firms execute open innovation strategies by managing internal and external knowledge flows (KF) to provide a…
Supplier flexibility and performance: an empirical research
Asuman Üstündağ, Mustafa C. UnganA literature review conducted for this study showed that although different aspects of supply chain flexibility have been studied, research on the factors affecting…
Re-designing the service experience in the value co-creation process: an exploratory study of a healthcare network
Francesco Schiavone, Daniele Leone, Annarita Sorrentino, Alessandro ScalettiThe study aims to provide an exploratory investigation of the magnitude of the customer-centric approach in the specific area of healthcare as a contribution to the scarce…
Moderation effect of competence of knowledge and innovation: case of Bali
Irwan Usman, Haris Maupa, Muhammad Idrus, Siti Haerani, Nurjanna NurjannaThis paper examines how market orientation and competence of knowledge reinforce the innovation and in turn improve the business performance.
A new approach for improving work distribution in business processes supported by BPMS
José-Luís Pereira, João Varajão, Robbie UahiThe purpose of this paper is regarding the execution of business processes by Business Process Management Systems (BPMS), during design-time modelers have to specify the…
Inter-regional innovation correlation effects and influencing factors in China
Xiongfeng Pan, Yang Ming, Mengna Li, Shucen Guo, Cuicui HanThe purpose of this paper is to find out the characteristics and evolutionary trends of China’s inter-regional innovation correlation network, the status and roles of each…
Unpacking the relationship between external IT capability and open innovation performance: evidence from China
Su-Ming Wu, Xiu-Hao DingInformation technology plays a critical role in the open innovation process. The purpose of this study is to explore the inner mechanism of external information technology…
Improving hospital patient flow: a systematic review
Raffaella Gualandi, Cristina Masella, Daniela TartagliniImproving hospital patient flow has become a policy priority, to effectively balance the increasing demands of an unknown and variable volume of patients with limited…
Innovation and co-creation in knowledge intensive business services: the Spinner model
Ronnie Figueiredo, João J.M. Ferreira, Rogério Guerra Silveira, Alvaro Teixeira VillarinhoThe purpose of this paper is to analyse the propensity for innovation and co-creation in service companies in receipt of knowledge intensive business services (KIBS) type…
Taxonomy of business value underlying motivations for e-HRM adoption: An empirical investigation based on HR processes
Placide Poba-Nzaou, Sylvestre Uwizeyemunugu, khadija Gaha, Mélanie LabergeThe purpose of this paper was to develop a taxonomy of organizations based on business value (BV) underlying electronic human resource management (e-HRM) adoption motivations.
The revitalization of service orientation: a business services model
Albert Plugge, Shahrokh Nikou, Harry BouwmanDue to the convergence of rapid business developments and digitization challenges, service orientation is back on the research agenda as a concept to improve firms 
Requirements modeling of Web services-based business processes
Ayesha Afzal, Basit Shafiq, Shafay Shamail, Nabil AdamThis paper reviews existing business process (BP) modeling languages that are widely used in the industry as well as recent research work on modeling and analysis of BPs…
Identification and analysis of handovers in organisations using process model repositories
Michael Leyer, Deniz Iren, Banu AysolmazIdentifying handovers is an important but difficult to achieve goal for companies as handovers have advantages allowing for specialisation in processes as well as…
The learning and teaching area of AACSB standards: a process model framework
Goutam Kumar Kundu, Jyoti Prakas MajumdarThe paper aims to develop a process model for implementation in a business school setting, by doing a thorough analysis of the requirement of the Association to Advance…
Using social networking applications to facilitate change implementation processes: insights from organizational change stakeholders
Muhammad NaeemThe failure rate of change is high amongst countries and cultures where collectivism, destructive politics and resistance are high. Therefore, change leaders are more…
Nexus of knowledge-oriented leadership, knowledge management, innovation and organizational performance in higher education
Ubaid Ur Rehman, Amjad IqbalThe purpose of this research is to investigate the effect of knowledge-oriented leadership on organizational performance of higher education institutions (HEIs) and…
Towards successful strategies to overcome BPR implementation issues: case of Sri Lanka
M.F.F. Fasna, Sachie GunatilakeCurrently, most of the organisations that undertake business process reengineering (BPR) projects with the intention of enhancing their business performance are…
Big data and risk management in business processes: implications for corporate real estate
Enrico Battisti, S.M. Riad Shams, Georgia Sakka, Nicola MigliettaThe purpose of this paper is to improve understanding of the integration between big data (BD) and risk management (RM) in business processes (BPs), with special reference…
Negative MWOM and value co-destruction during destination crises
Alkmini Gkritzali, Eleni Mavragani, Dimitris GritzalisThe purpose of this paper is to examine the impact of microblogging word of mouth (MWOM) through twitter on value co-destruction for Athens, as a tourism destination…
Industry 4.0 and supply chain process re-engineering: A coproduction study of materials management in construction
Andrea Patrucco, Federica Ciccullo, Margherita PeroThis paper contributes to the literature on supply chain process management by discussing how Industry 4.0 technologies can support process re-engineering in the context…
Agile business process management: A systematic literature review and an integrated framework
Peyman Badakhshan, Kieran Conboy, Thomas Grisold, Jan vom BrockeBusiness Process Management (BPM) is key for successful organisational management. However, BPM techniques are often criticized for their inability to deal with continuous…
Improving the financial performance of SMEs: The presence in foreign markets and the moderating role of corporate group and alliance portfolio size
Lorenzo Ardito, Francesco Galati, Antonio Messeni Petruzzelli, Antonio CorvinoThe purpose of this paper is to assess the influence of the presence in foreign markets on small- and medium-sized enterprises’ (SMEs) financial performance. Furthermore…
From transactions to interactions: the value of co-creation processes within online brand consumer communities
Barry Ardley, Eleanor McIntosh, John McManusThe aim of this paper is to examine the extent of value co-creation activity that exists in online brand communities. The approach was to use elements of practice theory…
Influence of artificial intelligence (AI) on firm performance: the business value of AI-based transformation projects
Serge-Lopez Wamba-Taguimdje, Samuel Fosso Wamba, Jean Robert Kala Kamdjoug, Chris Emmanuel Tchatchouang WankoThe main purpose of our study is to analyze the influence of Artificial Intelligence (AI) on firm performance, notably by building on the business value of AI-based…
Business intelligence and organizational performance: The role of alignment with business process management
Dalia Suša Vugec, Vesna Bosilj Vukšić, Mirjana Pejić Bach, Jurij Jaklič, Mojca Indihar ŠtembergerOrganizations introduce business intelligence (BI) to increase their performance, but often, this initiative is not aligned with the business process management (BPM…
Fostering knowledge creation to improve performance: the mediation role of manufacturing flexibility
José Pinheiro, Graça Miranda Silva, Álvaro Lopes Dias, Luis Filipe Lages, Miguel Torres PretoThe purpose of this study is to examine the mediating role of manufacturing flexibility in the relationship between knowledge creation, technological turbulence and…
Ambidextrous innovation orientation effected by the digital transformation: A quantitative research on fashion SMEs
Veronica Scuotto, Elisa Arrigo, Elena Candelo, Melita NicotraThe purpose of this paper is to introduce a new perspective on ambidextrous innovation orientation looking at how the current digital transformation is accepted in the…
Enabling continuous improvement in online teaching and learning through e-learning capability and maturity assessment
Mohammad Issack Santally, Yousra Banoor Rajabalee, Roopesh Kevin Sungkur, Mohammad Iqbal Maudarbocus, Wolfgang GrellerThe University of Mauritius (UoM) established as a traditional face-to-face university has been engaged in distance education since 1993 and in e-learning since 2001 to…
The impact of organisational culture, organisational structure and technological infrastructure on process improvement through knowledge sharing
Sergio J. Chión, Vincent Charles, José MoralesThe purpose of this paper is to investigate the mediator role that knowledge sharing plays between organisational culture, organisational structure, and technology…
Internationalisation business processes in an under-supported policy contexts: evidence from Italian SMEs
Vahid Jafari-Sadeghi, Dev K. Dutta, Alberto Ferraris, Manlio Del GiudiceThe main objective of this research was to identify the key critical determinants of internationalisation business processes that entrepreneurs adopted in under-supported…
Knowledge management in improving business process: an interpretative framework for successful implementation of AI–CRM–KM system in organizations
Sheshadri Chatterjee, Soumya Kanti Ghosh, Ranjan ChaudhuriThe purpose of this paper is to identify the critical success factors (CSFs) for AI-integrated CRM system for better knowledge management (KM) in organizations to improve…
ISSN:
1463-7154Renamed from:
Business Process Re-engineering & Management JournalOnline date, start – end:
1997Copyright Holder:
Emerald Publishing LimitedOpen access:
hybridEditor:
- Professor Majed Al-Mashari
Further Information
