The link between transformational leadership and the EFQM model elements
Business Process Management Journal
ISSN: 1463-7154
Article publication date: 16 January 2023
Issue publication date: 15 March 2023
Abstract
Purpose
This work examines the relationship between transformational leadership and enablers and results of the European Foundation for Quality Management (EFQM) model 2013 and the relationship between the EFQM model elements (enablers and results).
Design/methodology/approach
The work employs partial least squares (PLS) and empirical data from 102 hotels.
Findings
Transformational leadership is key to facilitate the enablers of the EFQM model (strategy, people, partnership and processes) and improve customer, employee and social results and organizational performance.
Originality/value
The present work expands previous studies that focus on analyzing the link between enablers and results of EFQM by showing that transformational leadership is an appropriate leadership style to foster the EFQM model elements. It empirically supports the view that transformational leadership is a facilitator that can foster the EFQM enablers and improve results in hotels. Thus, it also sheds light on the controversial link between transformational leadership and various performance measures (customer, employee and social results and organizational performance).
Keywords
Acknowledgements
Thanks are due to Dr. Miguel Ángel Campos-Pardillos, from the English Department at the University of Alicante, for the language revision of this paper.
Citation
Tarí, J.J., Portela Maquieira, S. and Molina-Azorín, J.F. (2023), "The link between transformational leadership and the EFQM model elements", Business Process Management Journal, Vol. 29 No. 2, pp. 447-464. https://doi.org/10.1108/BPMJ-10-2022-0498
Publisher
:Emerald Publishing Limited
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