A measurement instrument for the “ten principles of good BPM”
Business Process Management Journal
ISSN: 1463-7154
Article publication date: 9 August 2023
Issue publication date: 6 October 2023
Abstract
Purpose
The ten principles of good business process management (BPM) support organizations in planning and scoping the organizations' BPM approach. Derived from literature and expert panels, the principles received much attention both in research and practice. This article develops a measurement instrument to operationalize the principles and to support organizations in measuring the degree to which they incorporate the principles in their BPM approach, that way advancing their BPM capabilities.
Design/methodology/approach
The authors applied the scale-development methodology, because this methodology is an established approach consisting of various techniques to develop measurement instruments. First, the authors used established techniques to develop such an instrument. Then, the authors assessed the validity and reliability of the developed instrument through a field survey with 345 participants.
Findings
The authors developed a valid and reliable measurement instrument for the ten principles of good BPM. The field survey's results reveal that the measurement instrument meets all required methodological standards. The instrument, thus, can be applied to help process owners and managers to evaluate their BPM approach and plan future actions based on potential shortcomings. Future research can both use and further develop the instrument, which serves as a conceptualization of the principles.
Originality/value
This study is the first to provide a measurement instrument for assessing an organizations' BPM practice against the ten principles of good BPM, which have become established as a much-considered and widely-used source of reference both in academia and practice. The authors also discuss how the instrument compares to and distinguishes from existing approaches to qualify BPM approaches, thus communicating the significance of the instrument.
Keywords
Acknowledgements
This research was funded by the European Union’s Horizon 2020 research and innovation program under the Marie Skłodowska-Curie grant agreement no. 645751 (RISE_BPM). The authors would like to thank the funding organization for the support.
Erratum: It has come to the attention of the publisher that the article, Badakhshan, P., Scholta, H., Schmiedel, T. and vom Brocke, J. (2023), “A measurement instrument for the “ten principles of good BPM””, Business Process Management Journal, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/BPMJ-08-2021-0549, incorrectly listed the funding information in the acknowledgment section of the paper. This error was introduced in the production process and has been corrected in the online version. Additionally, the affiliation for the first. third and fourth authors have been incorrectly listed as “European Research Center for InformaJon Systems”. This error was introduced in typesetting and has been corrected in the online version. The publisher sincerely apologises for this error and for any inconvenience caused.
Citation
Badakhshan, P., Scholta, H., Schmiedel, T. and vom Brocke, J. (2023), "A measurement instrument for the
Publisher
:Emerald Publishing Limited
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