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Proposal for a framework for quality measurement to the SPB – Brazilian Public Software

Angela Maria Alves (Software Quality and Process Improvement Division, Renato Archer Information Technology Center, Campinas, Brazil.)
Marcelo Pessoa (Production Engineering Department, Polytechnic School of the University of São Paulo, São Paulo, Brazil.)
Clênio F Salviano (Software Quality and Process Improvement Division, Renato Archer Information Technology Center, Campinas, Brazil.)

Business Process Management Journal

ISSN: 1463-7154

Article publication date: 30 January 2015

Abstract

Purpose

The purpose of this paper is to address the development of a conceptual framework to drive and assess the quality of software production in the digital ecosystem domain.

Design/methodology/approach

This research used action research paradigm, the soft methodology SSM and the framework PRO2PI-MFMOD. The methodologies were applied at Brazilian Public Software Ecosystem.

Findings

The results of this research shows: the dimension of the capacity, as suggested by ISO/IEC 15504, is insufficient for quality treatment in certain domains; SSM methodology is suitable for scope and domain clarification in digital ecosystems; and PRO2PI-MFMOD framework is suitable to create a reference model process for digital ecosystems software production.

Research limitations/implications

A complete SSM cycle was conducted, but with only one research cycle. In that sense, the results obtained in this research can be interpreted as boundaries to reflections regarding the learning occurred in the system.

Practical implications

The research offers an empirical contribution, mapping and defining maturity framework elements that can be used by the software production digital ecosystems, aiming the description and understanding of the phenomenon through the theoretical views of complexity theory, systemic thinking, digital ecosystems and maturity models.

Social implications

The contributions can be summarized in the following aspects: the maturity models evolution, shifting from command and control basis to cooperation and connection basis; the maturity models scope, drifting from organizational units to collaborative networks of software production; the assimilation and broadcast of digital ecosystems concept by MCTI; and the maturity levels introduced in the research can be used as a particular case of capacity dimension of the further ISO/IEC 33000 standards.

Originality/value

Through the results obtained with systematic revision of the literature, one can notice the absence of publications that approach all the four axes that ground this research simultaneously. The proposed subject is original and relevant to the software community in the matter of software process improvement and to the current and further public digital ecosystems of software development.

Keywords

Acknowledgements

The authors thank FINEP for the financial support to the Project “Reference Model to the Brazilian Public Software.” Special thanks are addressed to the researchers Corinto Meffe (SLTI/MPOG) for their invaluable contributions.

Citation

Alves, A.M., Pessoa, M. and Salviano, C.F. (2015), "Proposal for a framework for quality measurement to the SPB – Brazilian Public Software", Business Process Management Journal, Vol. 21 No. 1, pp. 100-125. https://doi.org/10.1108/BPMJ-07-2013-0104

Publisher

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Emerald Group Publishing Limited

Copyright © 2015, Emerald Group Publishing Limited