Prelims

Half Title Page

Diversity and Organizational Development

Title Page

Diversity and Organizational Development: Impacts and Opportunities

Authored by

Jennifer Kuklenski

Northland College, USA

United Kingdom – North America – Japan – India – Malaysia – China

Copyright Page

Emerald Publishing Limited

Howard House, Wagon Lane, Bingley BD16 1WA, UK

First edition 2021

Copyright © 2021 by Emerald Publishing Limited

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British Library Cataloguing in Publication Data

A catalogue record for this book is available from the British Library

ISBN: 978-1-83982-593-4 (Print)

ISBN: 978-1-83982-592-7 (Online)

ISBN: 978-1-83982-594-1 (Epub)

Dedication

For Alex, Jenna, Paige, and Teigan

List of Tables and Figures

List of Abbreviations

AA

Affirmative action

AR

Authority ranking

CS

Communal sharing

CSR

Corporate social responsibility

CVS

Chinese Value Survey

D&I

Diversity and inclusion

D&IOD

Diversity and inclusion organizational development

EAP

Employee assistance plan

EEOC

Equal Employment Opportunity Commission

EM

Equality matching

ESG

Environmental, social, and governance

EU

European Union

HR

Human Resources

IDV

Individualism

ILO

International Labour Organization

IRIC

Institute for Research on Intercultural Cooperation

IVR

Indulgence versus restraint

LTO

Long-term orientation

MAS

Masculinity

MCOD

Multicultural organizational development

MP

Market pricing

OD

Organizational development

OECD

Organization for Economic Cooperation and Development

PDI

Power distance

PRI

Protestant Relational Ideology

SRI

Socially responsible investment

STEM

Science, technology, engineering, and mathematics

UAI

Uncertainty avoidance

UN

United Nations

US

United States

USSR

Union of Soviet Socialist Republics

WHO

World Health Organization

YEN

Young Employee Network

Acknowledgments

The contents of this book span nearly 15 years of education, work, and research on diversity, inclusion, cross-cultural communication, and intercultural relationships in communities and organizations. Accordingly, my acknowledgments are directed toward those who helped me complete this book, as well as those who have informed my understanding of social justice issues, shaped my worldview, and inspired my practice.

I was first introduced to the concepts of cross-cultural understanding, tolerance, and inclusion by Dr Eddah Mutua. In her undergraduate communications course, I was put into uncomfortable but incredibly rewarding situations with people from all social backgrounds and identities. As someone raised in a small rural area with very little diversity, this experience was invaluable. Working under her leadership with Communicating Common Ground, I learned how to better communicate and empathize with people of diverse backgrounds and without such an experience, this book may never have come to fruition.

This work was completed with support from my colleagues at Northland College. Dr Kevin Schanning deserves special mention for sharing resources with me, encouraging me professionally, and informing me of the opportunity for course release that allowed me to dedicate more time to completing the book. To that end, I am also grateful to Dr Wendy Gorman for awarding me the course release that aided in my timely completion of the book. I would also like to extend gratitude to my Northland College students, especially those who have taken The Inclusive Workplace course. Their insights and careful consideration further sparked my own reflection on the challenging concepts covered in this book. I am particularly grateful for the detailed comments provided by Kelsie Shields and Bailey Wynn, who went above and beyond by reviewing a few draft chapters.

I would also like to acknowledge my Humanity in Action Diversity and Diplomacy Fellowship cohort for sharing their deeply personal stories and helping me confront my own privileges. These remarkable people helped me grow as an individual who will continue to work toward diversity, equity, and inclusion in all workplaces. I am also deeply grateful for the moral and intellectual support from Dr Tímea Varga, who has championed my research and inspired me to keep pushing forward even when giving up felt so much easier. Her willingness to always listen to me brainstorm ideas, as well as her design feedback, aided in the creative thinking necessary to make this book stand out among its peers.

Most importantly, I cannot thank my family and partner enough for their unwavering support of my many educational and professional pursuits. Frequent inquiries about the book and my progress from my father, brother, sister, and sister-in-law kept me motivated to finish so that I could finally share this book with them. Special recognition is deserved by my mother Mimi, who spent countless hours reading every chapter. She provided me with much needed critical and thorough feedback that helped propel the book toward its final version. Profound thanks is also extended to my partner, R.J., not only for his illustrative contribution in Chapter 3, but also for the many bouquets of flowers and bottles of champagne given to celebrate milestones in completing this work.