Jennifer Kuklenski (Northland College, USA)

Diversity and Organizational Development

ISBN: 978-1-83982-593-4, eISBN: 978-1-83982-592-7

Publication date: 16 June 2021


Kuklenski, J. (2021), "Prelims", Diversity and Organizational Development, Emerald Publishing Limited, Leeds, pp. i-xiv.



Emerald Publishing Limited

Copyright © 2021 by Emerald Publishing Limited

Half Title Page

Diversity and Organizational Development

Title Page

Diversity and Organizational Development: Impacts and Opportunities

Authored by

Jennifer Kuklenski

Northland College, USA

United Kingdom – North America – Japan – India – Malaysia – China

Copyright Page

Emerald Publishing Limited

Howard House, Wagon Lane, Bingley BD16 1WA, UK

First edition 2021

Copyright © 2021 by Emerald Publishing Limited

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British Library Cataloguing in Publication Data

A catalogue record for this book is available from the British Library

ISBN: 978-1-83982-593-4 (Print)

ISBN: 978-1-83982-592-7 (Online)

ISBN: 978-1-83982-594-1 (Epub)


For Alex, Jenna, Paige, and Teigan

List of Tables and Figures

Figure 2.1. Average Number of Labor Migrants Entering Select Countries, 2007–2017.
Figure 3.1. The Diversity Tree and Sample Attributes.
Figure 3.2. Single-Dimensional Versus Multi-Dimensional Diversity Frameworks.
Figure 4.1. Hofstede's Dimensions of National Culture and Sample Country Rankings.
Figure 4.2. Three of the Most Common Hand Gestures.
Figure 5.1. Flow of Time: Monochronic Versus Polychronic Time Orientation.
Figure 7.1. Pyramid of Corporate Social Responsibility (CSR).
Figure 8.1. Stages of Diversity and Inclusion Organizational Development (D&IOD).
Figure 10.1. Equality versus Equity.
Table 2.1. Median Age in Select Countries 1950–2100 (Projected).
Table 2.2. Countries With Largest Percentage Change in Female Board Seats, 2010–2017.
Table 5.1. Summary of Relational Models Primary Characteristics.

List of Abbreviations


Affirmative action


Authority ranking


Communal sharing


Corporate social responsibility


Chinese Value Survey


Diversity and inclusion


Diversity and inclusion organizational development


Employee assistance plan


Equal Employment Opportunity Commission


Equality matching


Environmental, social, and governance


European Union


Human Resources




International Labour Organization


Institute for Research on Intercultural Cooperation


Indulgence versus restraint


Long-term orientation




Multicultural organizational development


Market pricing


Organizational development


Organization for Economic Cooperation and Development


Power distance


Protestant Relational Ideology


Socially responsible investment


Science, technology, engineering, and mathematics


Uncertainty avoidance


United Nations


United States


Union of Soviet Socialist Republics


World Health Organization


Young Employee Network


The contents of this book span nearly 15 years of education, work, and research on diversity, inclusion, cross-cultural communication, and intercultural relationships in communities and organizations. Accordingly, my acknowledgments are directed toward those who helped me complete this book, as well as those who have informed my understanding of social justice issues, shaped my worldview, and inspired my practice.

I was first introduced to the concepts of cross-cultural understanding, tolerance, and inclusion by Dr Eddah Mutua. In her undergraduate communications course, I was put into uncomfortable but incredibly rewarding situations with people from all social backgrounds and identities. As someone raised in a small rural area with very little diversity, this experience was invaluable. Working under her leadership with Communicating Common Ground, I learned how to better communicate and empathize with people of diverse backgrounds and without such an experience, this book may never have come to fruition.

This work was completed with support from my colleagues at Northland College. Dr Kevin Schanning deserves special mention for sharing resources with me, encouraging me professionally, and informing me of the opportunity for course release that allowed me to dedicate more time to completing the book. To that end, I am also grateful to Dr Wendy Gorman for awarding me the course release that aided in my timely completion of the book. I would also like to extend gratitude to my Northland College students, especially those who have taken The Inclusive Workplace course. Their insights and careful consideration further sparked my own reflection on the challenging concepts covered in this book. I am particularly grateful for the detailed comments provided by Kelsie Shields and Bailey Wynn, who went above and beyond by reviewing a few draft chapters.

I would also like to acknowledge my Humanity in Action Diversity and Diplomacy Fellowship cohort for sharing their deeply personal stories and helping me confront my own privileges. These remarkable people helped me grow as an individual who will continue to work toward diversity, equity, and inclusion in all workplaces. I am also deeply grateful for the moral and intellectual support from Dr Tímea Varga, who has championed my research and inspired me to keep pushing forward even when giving up felt so much easier. Her willingness to always listen to me brainstorm ideas, as well as her design feedback, aided in the creative thinking necessary to make this book stand out among its peers.

Most importantly, I cannot thank my family and partner enough for their unwavering support of my many educational and professional pursuits. Frequent inquiries about the book and my progress from my father, brother, sister, and sister-in-law kept me motivated to finish so that I could finally share this book with them. Special recognition is deserved by my mother Mimi, who spent countless hours reading every chapter. She provided me with much needed critical and thorough feedback that helped propel the book toward its final version. Profound thanks is also extended to my partner, R.J., not only for his illustrative contribution in Chapter 3, but also for the many bouquets of flowers and bottles of champagne given to celebrate milestones in completing this work.