The Adoption and Effect of Artificial Intelligence on Human Resources Management, Part B

ISBN: 978-1-80455-663-4, eISBN: 978-1-80455-662-7

Publication date: 10 February 2023


(2023), "Prelims", Tyagi, P., Chilamkurti, N., Grima, S., Sood, K. and Balusamy, B. (Ed.) The Adoption and Effect of Artificial Intelligence on Human Resources Management, Part B (Emerald Studies in Finance, Insurance, and Risk Management), Emerald Publishing Limited, Leeds, pp. i-xxiii.



Emerald Publishing Limited

Copyright © 2023 Pallavi Tyagi, Naveen Chilamkurti, Simon Grima, Kiran Sood and Balamurugan Balusamy

Half Title Page

The Adoption and Effect of Artificial Intelligence on Human Resources Management

Series Page

Emerald Studies in Finance, Insurance, and Risk Management

Series editors: Ercan Özen and Simon Grima

Books in this series collect quantitative and qualitative studies in areas relating to finance, insurance, and risk management. Subjects of interest may include banking, accounting, auditing, compliance, sustainability, behaviour, management, and business economics.

In the disruption of political upheaval, new technologies, climate change, and new regulations, it is more important than ever to understand risk in the financial industry. Providing high quality academic research, this book series provides a platform for authors to explore, analyse and discuss current and new financial models and theories, and engage with innovative research on an international scale.

Previously published:

  • Uncertainty and Challenges in Contemporary Economic Behaviour

    Ercan Özen and Simon Grima

  • New Challenges for Future Sustainability and Wellbeing

    Ercan Özen, Simon Grima and Rebecca Dalli Gonzi

  • Insurance and Risk Management for Disruptions in Social, Economic and Environmental Systems: Decision and Control Allocations within New Domains of Risk

    Simon Grima, Ercan Özen and Rebecca Dalli Gonzi

  • Public Sector Leadership in Assessing and Addressing Risk

    Peter C. Young, Simon Grima, and Rebecca Dalli Gonzi

  • Big Data Analytics in the Insurance Market

    Kiran Sood, B. Balamurugan, Simon Grima, and Pierpaolo Marano

Title Page

The Adoption and Effect of Artificial Intelligence on Human Resources Management, Part B

Edited by

Pallavi Tyagi

Amity University, India

Naveen Chilamkurti

La Trobe University, Australia

Simon Grima

University of Malta, Malta

Kiran Sood

Chitkara Business School, Chitkara University, Punjab, India


Balamurugan Balusamy

Shiv Nadar University, India

United Kingdom – North America – Japan – India – Malaysia – China

Copyright Page

Emerald Publishing Limited

Howard House, Wagon Lane, Bingley BD16 1WA, UK

First edition 2023

Editorial matter and selection © 2023 Pallavi Tyagi, Naveen Chilamkurti, Simon Grima, Kiran Sood and Balamurugan Balusamy

Individual chapters © 2023 the authors

Published under exclusive licence by Emerald Publishing Limited.

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British Library Cataloguing in Publication Data

A catalogue record for this book is available from the British Library

ISBN: 978-1-80455-663-4 (Print)

ISBN: 978-1-80455-662-7 (Online)

ISBN: 978-1-80455-664-1 (Epub)


List of Figures and Tables vii
About the Editors ix
About the Contributors xi
Foreword xxi
Preface xxiii
Chapter 1: Artificial Intelligence for Recruitment and Selection
Aashima Gupta and Mridula Mishra 1
Chapter 2: Acceptance of Artificial Intelligence in Human Resource Practices by Employees
Meet Bhatt and Priyanka Shah 13
Chapter 3: Technology and the Change in the Nature of Work. The Impact on HRM Practices: The Protean Career and Boundaryless Career
Fatima Shaikh, Gul Afshan and Kiran Sood 31
Chapter 4: Challenges of Adopting AI Technology With Special Reference to HR Practices and Employees’ Acceptability and Accountability
Dhanashree Tharkude 45
Chapter 5: Adoption of Artificial Intelligence in HR Practices: An Empirical Analysis
Ansumalini Panda, Srinivas Subbarao Pasumarti and Suvarna Hiremath 65
Chapter 6: An Analysis of the Challenges to Human Resource in Implementing Artificial Intelligence
Laxmi Pandit Vishwakarma and Rajesh Kumar Singh 81
Chapter 7: Challenges of Adopting Artificial Technology in Human Resource Management Practices
Aradhana Sharma, Dhiraj Sharma and Rajni Bansal 111
Chapter 8: Artificial Intelligence and Robotic Automation Hit by the Pandemic: Reality or Myth
Kiran Gehani Hasija, Karishma Desai and Sopnamayee Acharya 127
Chapter 9: Deciphering the Role of Artificial Intelligence in Health Care, Learning and Development
Ryan Varghese, Abha Deshpande, Gargi Digholkar and Dileep Kumar 149
Chapter 10: Reskilling Workforce for the Artificial Intelligence Age: Challenges and the Way Forward
Indira Priyadarsani Pradhan and Parul Saxena 181
Chapter 11: HRM Digitalisation: Exploring Success and Outcomes
Gurinder Singh, Pooja Tiwari and Vikas Garg 199
Chapter 12: Role of Artificial Intelligence in Re-inventing Human Resource Management
Prateek Kalia and Geeta Mishra 221
Chapter 13: A Literature Review on HR Analytics: Trends and Future Challenges
Shraddha Awasthi, Devesh Bathla and Sheetal Singh 235
Index 251

List of Figures and Tables


Fig. 2.1. Model Derived From the Integration of TAM, TRI, and TOE Model (Only Technology Aspect is Utilised) 21
Fig. 3.1. Theoretical Framework 39
Fig. 4.1. Key Functions of HR 48
Fig. 4.2. Components of Performance Appraisal 51
Fig. 5.1. Companies Using AI 67
Fig. 5.2. How Companies Around the World Are Using AI 69
Fig. 5.3. Reasons for Adopting AI 71
Fig. 6.1. Flow Chart of Research Methodology 87
Fig. 6.2. Year-wise Publication of the Documents (n = 47) 89
Fig. 6.3. Document Type (n = 47) 90
Fig. 6.4. Geographical Distribution (n = 47) 90
Fig. 6.5. Challenges of AI Adoption in HRM 91
Fig. 8.1. Methodology 135
Fig. 8.2. Spending on Automation and AI Business Operations Worldwide 2016–2023, by Segment 136
Fig. 8.3. AI Market Size/Revenue Comparisons 2018–2027 137
Fig. 8.4. AI Market Spending Worldwide 2020, by Segment 139
Fig. 8.5. Average Change in AI Investment in Global Companies Due to Covid-19 2020, by Industry 140
Fig. 8.6. Global Business and HR Leaders on AI Impact to Job Numbers in Their Organisation 2020 141
Fig. 8.7. AI Timeline: When Will Organisations and Industries be Transformed 2020 142
Fig. 9.1. The Utility of AI in Various Facets of Learning and Development 156
Fig. 10.1. Future Evolution of AI 184
Fig. 10.2. Challenges in Bridging the Skill Gap 190
Fig. 10.3. Skills Necessary for Upskilling and Reskilling 194
Fig. 12.1. Application of AI in Training and Development 229
Fig. 12.2. Application of AI in PMS 230
Fig. 12.3. Augmenting AI for Employee Engagement 231
Fig. 13.1. Conceptual Framework 239
Fig. 13.2. Periodical Publications 241
Fig. 13.3. Journal-wise Publications 243
Fig. 13.4. Word Cloud for Titles Used in HR Analytics Publications 245
Fig. 13.5. Word Cloud for Keywords Used in HR Analytics Publications 247


Table 2.1. KMO and Bartlett’s Test 21
Table 2.2. Rotated Component Matrix 23
Table 2.3. ANOVA for Change Acceptance Factors 24
Table 4.1. A Data Review 58
Table 5.1. Descriptive Statistics, Reliablity Coefficients, and Correlations Among the Constructs 73
Table 5.2. KMO and Bartlett’s Test 74
Table 5.3. Communalities 75
Table 5.4. Factor Loading Under Varimax Rotation 76
Table 6.1. Challenges of AI Implementation in HRM 91
Table 8.1. Spending on Automation and AI Business Operations Worldwide 2016–2023, by Segment (Billion USD) 136
Table 8.2. AI Market Size/Revenue Comparisons 2018–2027 (Billion USD) 138
Table 8.3. AI Market Spending Worldwide 2020, by Segment (Billion USD) 138
Table 8.4. Average Change in AI Investment in Global Companies Due to Covid-19 2020, by Industry 139
Table 8.5. Global Business and HR Leaders on AI Impact to Job Numbers in Their Organisation 2020 140
Table 8.6. AI Timeline: When Will Organisations and Industries Be Transformed 2020 141
Table 9.1. Different AI-based Technologies 155
Table 10.1. Traditional Business Intelligence Versus Artificial Intelligence 185
Table 10.2. Prominent AI Technologies and Their Usage 186
Table 12.1. Application of AI 224
Table 12.2. AI-empowered Tools for Talent Acquisition 228
Table 13.1. The Number of Articles Appeared After Initial Search 239
Table 13.2. Results After Refining Search 240
Table 13.3. Journal-wise Publications 245
Table 13.4. Trends in HR Analytics 246

About the Editors

Pallavi Tyagi is an Associate Professor at Amity College of Commerce and Finance, Amity University Uttar Pradesh, Noida, India. She received her MBA degree from Banasthali University, Rajasthan, India. She earned her Doctor of Philosophy degree in Human Resource Management with a concentration on employee empowerment and organisation performance in 2018. She has a total experience of 12 years. She has published various case studies and research papers in reputed journals and presented papers in various national and international conferences. She serves as an Editor of the Global Journal of Management and Sustainability (ISSN 2583-4460). Her area of interests includes diversity, equity and inclusion (DEI), employee empowerment, and social entrepreneurship. She has edited various books with international publishers including Emerald and Rivers Publishers. Various patents and copyrights are also to her credit.

Naveen Chilamkurti is a Professor and Head of the Cybersecurity discipline at La Trobe University, Melbourne, Australia. He holds a PhD and Master of Computer Science from La Trobe University. He is a Senior Member of IEEE Society and is active in the IEEE Communications and Computer Society Technical Committees. He has organised and chaired many international conferences on wireless computing, pervasive computing, and the next generation of wireless networks. He has authored over 75 scientific publications, book chapters, and journals. He serves as an Associate Editor for six international journals and has served as a Guest Editor for a range of international journals, including Emerald’s International Journal of Intelligent Unmanned Systems. His extensive research interests lie primarily in the areas of wireless communications, multimedia, pervasive computing, 4G communications, wireless sensor networks, green networking, WiMAX, and RFID technologies.

Prof. Simon Grima is the Deputy Dean of the Faculty of Economics, Management and Accountancy, Associate Professor, and the Head of the Department of Insurance and Risk Management which he set up in 2015 and started and coordinates the MA and MSc Insurance and Risk Management degrees together with the BCom in Insurance at the University of Malta. He is also a Professor at the University of Latvia, Faculty of Business, Management and Economics, and a Visiting Professor at UNICATT Milan. He served as the President of the Malta Association of Risk Management (MARM) and President of the Malta Association of Compliance Officers (MACO) between 2013 and 2015, and between 2016 and 2018, respectively. Moreover, he is the Chairman of the Scientific Education Committee of the Public Risk Management Organization (PRIMO) and the Federation of European Risk Managers (FERMA). His research focus is on governance, regulations, and internal controls, and has over 30 years of experience varied between financial services, academia, and public entities. He has acted as Co-chair and is a Member of the Scientific Program Committee on some international conferences, and is a Chief Editor, Editor, and Review Editor of some journals and book series. He has been awarded Outstanding Reviewer for Journal of Financial Regulation and Compliance in 2017 and Emerald Literati Awards in 2022. Moreover, he acts as an Independent Director for Financial Services Firms, sits on Risk, Compliance, Procurement, Investment and Audit Committees, and carries out duties as a Compliance Officer, Internal Auditor, and Risk Manager.

Prof. Kiran Sood is a Professor at Chitkara Business School, Chitkara University, Punjab, India. She received her Undergraduate and PG degrees in Commerce from Panjab University, respectively, in 2002 and 2004. She earned her Master of Philosophy degree in 2008 and Doctor of Philosophy in Commerce with a concentration on Product Portfolio Performance of General Insurance Companies in 2017 from Panjabi University, Patiala, India. Before joining Chitkara University in July 2019, she had served four organisations with a total experience of 19 years. She has published various articles in various journals and presented papers at various international conferences. She serves as an Editor of the refereed journal, particularly the IJBST International Journal of BioSciences and Technology and International Journal of Research Culture Society, and The Journal of Corporate Governance, Insurance, and Risk management (JCGIRM) in 2021. Her research mainly focuses on regulations, marketing, and finance in insurance, insurance management, economics, and management of innovation in insurance. She has edited more than 10 books with various international publishers, such as Emerald, CRC, Taylors & Francis, AAP, Wiley scrivener, IET, Rivers Publishers, and IEEE.

Balamurugan Balusamy has served up to the position of Associate Professor in his stint of 14 years of experience with VIT University, Vellore, TN, India. He had completed his Bachelors, Masters, and PhD degrees from top premier institutions. His passion is teaching and adapting different design thinking principles while delivering his lectures. He has completed around 30 books on various technologies and visited 15 plus countries for his technical discourse. He has several top-notch conferences in his resume and has been published in over 150 quality journals, conference papers, and book chapters combined. He serves on the Advisory Committee for several start-ups and forums and does consultancy work for the industry on industrial IoT. He has given over 175 talks in various events and symposiums. He is currently working as an Associate Dean – Students at Shiv Nadar University, India.

About the Contributors

Sopnamayee Acharya is currently working as an Assistant Professor in QT & OM. She has more than 13 years of teaching experience at postgraduate and undergraduate levels that include coordination and handling of various academic and administrative responsibilities. She has done her PhD on study of Mathematical Network Optimisation Models using Stochastic Demands from School of Mathematics, Vikram University, and Ujjain. She has received Best Research Paper award in Management in 7th Asian Business Research Conference organised by WBI in Dhaka, Bangladesh. She has more than 45 publications to her credit both in management and mathematics.

Gul Afshan is an Assistant Professor at Sukkur IBA University, in Pakistan. She has earned her PhD from IAE-Aix Marseille Graduate School of Management, France. She is an HEC approved Supervisor. Her research interest includes leader–member exchange, supervisory justice, and supervisor support, conflict at the workplace, CSR, and knowledge management. Currently she has published about 19 research papers in international journals.

Shraddha Awasthi is an Experienced Academician, designed as Associate Professor with a demonstrated history of working in the higher education industry. Skilled in curriculum development, faculty development, e-learning, teaching, and education. Strong education professional with a MBA focused on Human Resources Management/Personnel Administration, General from UP Technical University, and a PhD from Amity University. Her areas of expertise are organisational behaviour, human resource management, managerial counselling, and general management. She completed various certification course in HR and management from reputed institutions such as leadership in uncertain times from Flinders University, Australia, People Analytics certificate course from University of Pennsylvania, and Advanced Concepts for Developing MOOCs course from University of Delhi.

Rajni Bansal is an Academician of a great standing, worked as a Faculty and Academic Administrator for over 14 years in her previous positions. She is also Cost and Management Accountant and a Certified Member of Institute of Cost Accountants of India. Her research interests are in the field of cost accounting, finance, and taxation. She has earned various positions during her journey such as Head of the Department of Management, Editor PIMT Journal of Research (UGC Care Listed Journal), acted as Superintendent, Assistant to Controller in Evaluation of PTU Exams, and many others. She has attended various national and international conferences. She has also published two books along with more than 20 papers in various national and international journals. Her name has also been included in the editorial of various UGC Care Listed Journals.

Devesh Bathla is a Professor of Business Analytics and Data Science at Chitkara University, Punjab, India. He is an Industry Practitioner with vast experience in field of data analytics and contributes largely to corporate consulting, besides frequently conducting corporate training modules internationally. He holds a PhD degree in Management, an MBA, and is an Engineering graduate. His areas of expertise are business analytics, marketing analytics, healthcare analytics, HR analytics, and other data science related subjects. He has versatile teaching, corporate training, and industry experience. His academic contributions include 10 patents and eight more in progress that have already been filed by him and he encourages his mentees to contribute in the domain of invention.

Meet Bhatt is a PhD Candidate in management at Gujarat Technological University (GTU) and works as an Assistant Professor at GTU-affiliated Chimanbhai Patel Institute of Management and Research. She holds a bachelor of Engineering in Information Technology and a master’s degree in Business Administration with a specialisation in human resource management. She has five years of corporate experience and has been in academics for the last 2.5 years. She has published a few research papers and case studies in UGC Care Journal and conference proceedings. Her area of interest are multidisciplinary topics of information technology and HR.

Karishma Desai is an Assistant Professor (General Management) at Kirit P. Mehta School of Law, NMIMS (Deemed-to-be-University) and has 10+ years of teaching experience. She has obtained PhD (Commerce) from the University of Mumbai on the topic of Employee’s attitude and satisfaction towards their Job in the Private Corporate Sector in Mumbai. She is a Professor of Management, Marketing, OB-HRM, Environment Management and CSR, and Research Methodology. She has published 10 research papers in UGC peer-reviewed journals, Scopus indexed, and ABDC journals, and has also co-authored two text books and guided more than 60 students to publish their research papers in UGC peer-reviewed journals.

Abha Deshpande is a Sophomore student at the Poona College of Pharmacy, Bharati Vidyapeeth Deemed University. Her work thus far has explored AI in healthcare sciences, drug delivery systems in cancer, and drug targets in Alzheimer’s disease. Her research interests include metabolomics, nanomedicine, and genomics. Her keen interest in academia drives her to pursue a career in pharmaceutical sciences.

Gargi Digholkar is a Sophomore student at the Poona College of Pharmacy, Bharati Vidyapeeth University. Her research interests include toxicology, personalised medicine, and bioinformatics. She has worked on a spectrum of topics including artificial intelligence, drug repurposing, and drug delivery in Alzheimer’s disease, and is eagerly interested in pursuing a career in the pharmaceutical sector.

Vikas Garg is the Assistant Director Executive Programs Management Domain at Amity University Uttar Pradesh, India. He has an experience of more than two decades handling many Ph.D. scholars under his esteemed guidance. He has numerous research publications with no of Scopus and ABDC indexed international and national journals and also acting as the Editor of few renowned SCOPUS journals. He has always been the lead organizer in conducting various International Conferences, Workshops, Case study Competitions and has been conferred National & International Awards for Being the Best Academician, Researcher & Employee. His area of interest includes Fintech, Financial Modelling, Sustainable Banking services and International Business with multidisciplinary approach.

Aashima Gupta is a Research Scholar at Mittal School of Business, Lovely Professional University, Phagwara, Punjab, India. She has completed her masters from Punjab University, Chandigarh and has qualified UGC NET/JRF examination. She is a Keen Researcher of artificial intelligence tools and their role in human resource functions.

Kiran Gehani Hasija, PhD, UGC NET Awardee and MBA Gold Medallist. She is primarily interested in research concerning leadership styles, marketing management, and related HR issues. She is fond of Content Writing and believes in Self-learning. Her research articles have been published in various Scopus, C-category (ABDC) journals, and international e-books. She recently won ‘Best Paper Presenter Award’ and ‘Reviewers Choice Best Paper Award’ in an International Conference sponsored by Taylor & Francis Group and SMART Society USA. Currently, serving NMIMS Indore at School of Law being Faculty of Management with academic teaching experience of 8+ years.

Suvarna Hiremath, holds Bachelor of Engineering, MBA in Marketing, and pursuing PhD, is an Astute Professional with over 10 years of experience in managing Business Development Functions, Sales and Marketing in FMCG Industry, and over six years of teaching experience at postgraduate level. Published research papers and case study in national/international journals and presented research papers in national/international conferences in the areas of entrepreneurship, retailing, digitalisation, and marketing strategies. A Keen Researcher with interest in statistical tools and techniques, entrepreneurship, innovative teaching and learning, and rural marketing.

Prateek Kalia is a Postdoctoral Researcher at the Department of Corporate Economy, Faculty of Economics and Administration, Masaryk University, Brno, Czech Republic. Earlier, he has worked as Director and Professor at a leading university in North India. He is a specialist in the field of management with a keen interest in digital analytics, electronic commerce, e-service quality, and consumer behaviour. He is a Prominent Author and Reviewer for various A-category journals. He has presented his work at several national and international conferences and received awards and accolades. He holds copyright for a novel concept in mobile commerce.

Dileep Kumar is an Assistant Professor at the Department of Pharmaceutical Chemistry, Poona College of Pharmacy. He is a pioneer in his field with his forte in the treatment and novel drug delivery in Cancer and Alzheimer’s disease, especially adamantyl analogues as GluN2B selective NMDA receptor agonists. He is also an Awardee of the Junior Research fellowship by National Medicinal Plant Board (NMPB) New Delhi, Senior Research Fellowship from University Grants Commission, Teaching Assistantship, and institute Postdoctoral Fellowship from IIT (BHU), Varanasi. He is the Guest Editor of prestigious journals like Current Topics in Medicinal Chemistry, Current Drug Target, and Combinatorial Chemistry. He has many patents to his credit and edited books of Springer nature and Bentham.

Geeta Mishra is an Associate Professor in the area of human resource management at Amity University, Noida, Uttar Pradesh, India. She is a Trainer in the area of soft skills development for professionals from the banking, corporate sector, and the BSF commandants. She has published case studies with Ivey League, IMD laussane, Harvard and published papers in journals of national and international repute. She has rich in teaching and research experience of more than 15 years. She did her PhD from Jamia Millia Islamia University and MCom from Delhi University, India. She was also deputed to RMIT Australia for taking a course on Human Resource Management.

Mridula Mishra is currently a Professor and Head of the Department of HRM at MSOB (MHRD NIRF India Rank 52; ACBSP USA, Accredited), Lovely Professional University, Phagwara, Punjab, India. She has done her PhD in Psychology from Banaras Hindu University (BHU), Varanasi. Her PhD was on Rorschach Inkblot Test and SIS. She is the first scholar in the world who did PhD on SIS. She has received three times SIS Best Paper Award in 1992, 1996, and 2000 and two times SIS Best Research Award in 2006 and 2008 from SIS Centre, Anchorage, AK, USA. She has more than 23 years of experience in academics, research, and hospitals. In journey of her academic and professional life more than 10 MPhil and 13 PhD students guided by her. Her interest area of teaching and research is clinical psychology and organisational behaviour. She has 65 research publications with citation 486, H-Index 12 and i10 Index 16 in various Emeralds and Scopus indexed national and international journals. She has approximately more than 35 FDP/Workshop/Seminar attended, conducted, and organised on her expertise areas in India and abroad. She has five professional memberships from various national and international organisations.

Ansumalini Panda holds PhD (Management, 2019) from NIT Rourkela, Odisha. She has qualified UGC NET in the year 2011. She has served as full-time PhD scholar as teaching and research assistant at NIT Rourkela. She is having more than 10 years of teaching experience and five-year research experience in the field of management from eminent institutes. Her teaching interests are in the area of human resource management and organisation behaviour.

Srinivas Subbarao Pasumarti presently working as Dean and Director in Dr. Vishwanth Karad MIT World Peace University, Pune, India. He has over 27 years of experience in teaching, research, and academic administration. He is an alumnus of IIM Ahmedabad. He did his PhD in Entrepreneurship from Nagpur University and Postdoctoral from Berhampur University on FDI in Indian Tourism Sector. He comes from an interdisciplinary background having studied social science, humanities, and management. He received his third research degree, that is, PhD in law on the topic CSR and Socio economic Development from National Law University, Odisha.

Indira Priyadarsani Pradhan has seven years of professional and academic experience, as well as two years of experience working for an Indian corporate firm. Assistant Professor at Galgotias University’s School of Business and a Research Scholar at Sharda University in Greater Noida are among her professional accomplishments. Her several research papers have been presented at national and international conferences on issues such as artificial intelligence and human resource functions, reskilling the workforce, and entrepreneurship. Her papers have been published in SCOPUS and in UGC Care Journals. She has one patent that has been published. She has organised a number of FDPs, HR conclaves, and Guest Lectures on a variety of human resource-related subjects.

Parul Saxena has 19 years of experience as a professional and academician, with eight years working for US/Indian IT firms and over 10 years in academia. Currently, she is an Associate Professor, School of Business Studies, and Vice-chairperson Career Counselling & Development Centre, Sharda University Greater Noida. She has presented research papers at national and international conferences on Work-Life Balance, Gender Diversity, Employee Engagement, and other HR topics. She papers are in SCOPUS, Inderscience, and PROQUEST. She has three published patents and multiple copyrights. She has previously served on the academic council and on the organising committees for national and international conferences. She has organised MDPs on soft skills, emotional intelligence, and case study approaches for national and international clients. She is also a PPA certified assessor for Thomson International.

Priyanka Shah is presently working as an Associate Professor at Chimanbhai Patel Institute of Management and Research which is affiliated to Gujarat Technological University. She has done her MBA in Marketing from Gujarat University and has completed her doctorate in the field of advertising. Having a rich corporate as well as academic experience of more than 14 years, she has authored many research papers in journals of repute. Her areas of interest include advertising, branding as well as marketing analytics.

Fatima Shaikh is a PhD scholar at Sukkur IBA University Sukkur, Pakistan. She did her MBA specialisation in human resource management from the SZABIST Larkana campus in 2013. She is a Corporate Gold Medalist in the subject of performance management. Her research interest includes organisational learning and knowledge management, psychological contract, change management, human resource development, and green human resource management practices. She is having three publications in Higher Education Commission recognised journals of Pakistan.

Aradhana Sharma, Assistant Professor, Gobindgarh Public College, Alour, Khanna, India, has 11 years of experience in teaching undergraduate classes. Presently, she is working in the Department of Commerce and Management, Gobindgarh Public College, Alour, Punjab, India. Her main area of interest is finance, accountancy and management studies, marketing management, and organisation behaviour. She has attended many conferences and presented papers in many national seminars. She also has published many national level research papers. She also worked as Central Superintendent in Punjab University Exams.

Dhiraj Sharma, PhD, is currently working in the Department of School of Management Studies at Punjabi University, Patiala. He holds three postgraduate degrees in the area of Finance, Commerce and Business Administration, respectively, and one postgraduate diploma in Computer Applications. He is UGC NET (University Grants Commission-National Eligibility Test) qualified in the area of Management. A doctorate in the area of Banking and Technology, he has successfully supervised 15 PhDs and currently five candidates are pursuing their doctorate under his supervision. His Major Research Project on Internet Banking in North India was approved and financed by UGC of India. He has 14 books and more than 50 published articles/papers to his credit. Many of his books are serving as text and reference books for many graduate and postgraduate courses in colleges and universities. He has independently developed many books for several institutions notably among them are: All India Management Association (AIMA), New Delhi; Indian Institute of Materials Management (IIMM), Mumbai; Bangalore University, Bengaluru; Punjab University, Chandigarh.

Gurinder Singh, Group Vice Chancellor, Amity Universities, Director General, Amity Group of Institutions and Vice Chairman, Global Foundation for Learning Excellence, has an extensive experience of more than 25 years in Institutional Building, Teaching, Consultancy, Research & Industry. He holds the distinction of being the youngest Founder Pro Vice Chancellor of Amity University for two terms, the Founder Director General of Amity International Business School and the Founder CEO of Association of International Business School, London. He has been instrumental in establishing various Amity campuses abroad including at London, USA, Singapore, Mauritius, and other parts of the world. To understand the dynamics of industry, he went on a sabbatical to industry for 1½ years and spearheaded the indigenous and international strategic operations of a renowned industrial group with a business strength of Rs 20,000 crore in the capacity of Chief Executive Officer. He has spoken at various international forums which includes prestigious Million Dollar Round Table Conference, at Harvard Business School, Thunderbird Business School, NYU, University of Leeds, Loughbrough Business School, Coventry Business School, Rennes Business School, Essex University, University of Berkeley, California State University, NUS, MIT, UMAS Lowell, Brunel, Northampton, RMIT, Swinburne, Eduniversal Conference, Addis Ababa, QS Apple Conference, Teeside, Northumbria, Middlesex, Birmingham, Gannon, Deakin, Canberra, Cincinnati, Curtin, Queensland, Queens Mary, Babson, NTU, NTHU Taiwan, and many more. He has received more than 25 International and National awards and has graced a host of talk shows on various TV channels. He is a mesmerising orator and has the rare ability of touching the human soul. He is internationally recognised as a known Professor in the area of Management and is known in the field of academics as an Institution Builder, a Writer, Professor, Distinguished Academician, a Top Class Trainer, International Business Expert, and the Champion of the Hearts of Students.

Rajesh Kumar Singh is a Professor at Management Development Institute (MDI), Gurgaon, India. Currently, he is serving as an Associate Editor to International Journal of Consumer Studies and International Journal of Global Business and Competitiveness. He is also in the Editorial Board of Journal of Supply Chain Management Systems, Journal of Asia Business Studies, and Operations Management Research and Vision. He has also worked as Guest Editor for special issues of many reputed journals such as resources, conservation and recycling, sustainable, production and consumption, competitiveness review, sustainability, etc. He has published around 200 research papers in reputed international journals and conferences.

Sheetal Singh is an Assistant Prof. (Research) in Lal Bahadur Shastri Institute of Management (LBSIM) Delhi, India. He has completed engineering (B.Tech – Biotechnology) graduates followed by management education (MBA) as postgraduate. Completed PhD in management in the area of competency development mechanism. Also has done specialised short-term courses from IIT Roorkee and IIT Kharagpur in the area of Human Resource Management. He has conducted extensive soft skill training sessions to management graduates and conducted several FDP as a resource person and organiser also. He has more than a decade of work experience in Teaching, Training, Research, and Administration. His interest areas are higher education in India, organisation behaviour, and human resource management with specific research topics of competency development, personality, training, and development.

Kiran Sood is a Professor in (Chitkara Business School) Chitkara University, India. She has received her undergraduate and postgraduate degrees in Commerce from Panjab University, respectively, in the years 2002 and 2004. She earned her Master of Philosophy degree in 2008 and Doctor of Philosophy in Commerce with a concentration on Product Portfolio Performance of General Insurance companies in India in 2017 from Panjabi University, Patiala. Before joining Chitkara University in July 2019, she has served four organisations with a total experience of 16 years. Her research interest includes insurance, BFSI, big data, and blockchain.

Dhanashree Tharkude obtained Doctoral degree in the domain of Human Resource Management, carrying an enriched experience of more than two decades in academics as well as industries. Her research work is recognised at several levels and she has published a patent too for her research. Currently she is associated with MIT World Peace University Faculty of Management (PG), with capacity of is working as Associate Head School at MTWPU School of Management (PG) and Faculty for HR Discipline. She is recognised PhD guide at Dr. Vishwanath Karad MIT World Peace University (MIT-WPU), India. She teaches subjects such as organisational behaviour, human resource management, talent management, and organisational development.

Pooja Tiwari is presently working as Associate Professor in ABES Business School and has over 15 years of experience in teaching and research. She did her PhD in HR from Gautam Buddha University, Greater Noida. She has published and presented papers in national and international Conferences in IIMS, IITs, IEEE Conferences, etc., and takes an active part in seminars, conferences, and organizing workshops, FDPs, MDPs, etc. Her area of interest is human resource management, human resource diversity, etc. She is an Active Member of various professional bodies and also a Member of the Editorial Board of many international journals. She is a sincere and committed academician and has authored various research papers in Scopus, SCI and WOS indexed Journals and copyrights on her name. Her core strength lies in research, training, and developing business and academic leaders. She is a good team leader and always performs various tasks with creativity.

Ryan Varghese is a senior-year student and researcher affiliated with the Department of Pharmaceutical Chemistry, Poona College of Pharmacy, India. His work spans a spectrum of topics from artificial intelligence to cancer theranostics and drug delivery in Alzheimer’s disease. He has curated several articles on the lacunae in the Government public policies while providing solutions for the same. His recent works include the proposal of drug repurposing and affordable hospitalisation to mitigate the risk stemming from COVID-19 in India.

Laxmi Pandit Vishwakarma is a Research Scholar in Operations Management at Management Development Institute, Gurgaon, India. Her research interest includes Industry 4.0 technologies and supply chain management. She was recently awarded the “Best Paper Award” in the supply chain management track of the Second International Conference on Changing Business Paradigm (ICCBP’22). In addition, her works have been presented at several national and international conferences. She holds a Master of Business Administration in the dual specialization of Operations and Finance and a Bachelor’s Degree of Engineering in Electronics and Telecommunication.


The arrival of artificial intelligence (AI) in business is expected to have a profound impact on human resources management (HRM). This transformation will include how various organisations manage and approach the HR function (HR management) and HR practiced.

Since the advent of AI implies that machines will compete with humans, human and organisational transformation is at the core of the change. Strategic human resource management (SHRM) focuses on organisational performance, and, in the new cognitive era, the practice of SHRM will undergo major changes.

This edited book provides the readers with a detailed overview of the emerging research field of AI in HRM. By broadly mapping AI fields relevant for HR, it not only considers the more well-known areas of machine learning and natural language processing but also the lesser-known occupations such as affective computing and robotic process automation.

Expert contributors analyse the machine learning applications in human resources, including machine learning on text data, audio and video data, social media data, and recruiting and staffing. They also explore various innovative topics such as knowledge representation, reasoning, and evolutionary computing. Many chapters discuss AI’s explainability, fairness, accountability, and legitimacy in HR, which bring normative issues to the fore. Approaches to researching AI in HR and to employing AI in HR research are also tackled. In addition, the edited book also offers an insight into the existing research on AI in human resources, introduces core issues, and considers implications for future research.

The book is critical reading for practitioners, scholars, and students of HRM, knowledge management, organisational innovation, computer science, and information systems.

Dr Harsh Sadawarti

Vice Chancellor

CT University, Ludhiana



Technology is best when it brings people together

(Matt Mullenweg, Social Media Entrepreneur)

The above stated quote helps the editors to simply put across the objective behind planning this book. Artificial intelligence (AI) is helping organisations to comprehensively align and manage human resources (HR). AI can have huge benefits for the HR domain. Whether it’s saving time through data-driven HR decisions, boosting employee morale through automation and computing, or improving organisation outcome through digitalised HR practices in different sectors of global economy. The Adoption and Effect of Artificial Intelligence on Human Resources Management illustrates a blended approach towards different functions of human resource management (HRM) and AI. This book helps the reader in understanding the basic functions of HRM with the ease of AI and automation.

This innovative book offers a decent introduction to the use of AI in HRM and broadly maps the AI technology with different HR functions. It not only covers the basic AI–HR blended theory but also follows a research-based approach towards this emerging area of study. Multiple authors have contributed to the project in the form of chapters. Expert authors analyse the more well-known areas of digitalisation, machine learning, and automation of HR, but also contributed in the lesser talked about fields, such as HR optimisation, robotic automation, and recruitment analytics.

Contributors also explore a range of innovative topics such reinventing learning and development processes, employee engagement using the internet of things and people analytics. The double volumed book discusses the scope, fairness, importance, responsibility, and legitimacy of AI in HR. This book will prove to be a critical read for research scholars, HR practitioners, and UG and PG students of HRM, organisation development, sustainable knowledge management, computer science, information systems, and design thinking and innovation. It may also be helpful for policy-makers to redesign and reinvent policies related to different HR functions.

The Editors