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HRM Digitalisation: Exploring Success and Outcomes

Gurinder Singh (Amity University, Noida, UP, India)
Pooja Tiwari (ABES College, Ghaziabad, UP, India)
Vikas Garg (Amity University, Noida, UP, India)

The Adoption and Effect of Artificial Intelligence on Human Resources Management, Part B

ISBN: 978-1-80455-663-4, eISBN: 978-1-80455-662-7

Publication date: 10 February 2023


Introduction: In previous years, we can witness an upsurge in the usage of different digital tools by the different corporates worldwide. Instead, it can be witnessed during the time of Covid-19, where most of this affects the various human resource management (HRM) practices. It became essential for the industries worldwide to shift through digitalisation and so for HRM functions.

Purpose: Understanding the present situation of extensive usage of different digital tools, this chapter aims to discover and comprehend how successful the various organisations were in digitalisation and explain its outcomes. The main objective of this chapter is to explore the various factors influencing the success of digitalisation in human resources (HR) and measure its outcomes. To fulfil this aim, authors have focused on exploring the literature on a similar concept in the last decade (2011–2021).

Methodology: To conduct the study, the authors have approached a systematic study of bibliographic search with a motive to achieve the available works about HRM digitalisation. The list of different resources was primarily created using Google Scholar’s information. The acquired resources were then analysed and, based on certain pre-defined criteria, filtered.

Findings: The result of this study indicated that most of the previous studies focused on digitalisation outcomes, but very few studies have explored the dimension of understanding the success of digitalisation. Authors have categorised the factors among technological, organisational, and people factors. So further to understand these in-depth outcomes, both positive and negative outcomes have been understood.

Implications: Lastly, the authors have also tried to explore the suitable settings required for HRM digitalisation by studying empirical articles. This chapter will provide the overall view of the crucial factors for successful digitalisation in the domain of HRM and evaluate the outcomes. The study’s findings can be further utilised to conduct an in-depth study of the phenomenon and explore how the organisation can manage these factors during the implementation of HR digitalisation.



Singh, G., Tiwari, P. and Garg, V. (2023), "HRM Digitalisation: Exploring Success and Outcomes", Tyagi, P., Chilamkurti, N., Grima, S., Sood, K. and Balusamy, B. (Ed.) The Adoption and Effect of Artificial Intelligence on Human Resources Management, Part B (Emerald Studies in Finance, Insurance, and Risk Management), Emerald Publishing Limited, Leeds, pp. 199-219.



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Copyright © 2023 Gurinder Singh, Pooja Tiwari and Vikas Garg