Index

Citation

Sahid, A., Maleh, Y. and Belaissaoui, M. (2020), "Index", Strategic Information System Agility: From Theory to Practices, Emerald Publishing Limited, Leeds, pp. 185-190. https://doi.org/10.1108/978-1-80043-810-120211010

Publisher

:

Emerald Publishing Limited

Copyright © 2021 Emerald Publishing Limited

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INDEX

Advanced Research Programs Agency

, 9

Agile

, 53

continuous delivery methods

, 25–27

manifesto

, 26

Agile enterprises

, 22, 121

conceptual model for

, 75

Agile management paradigm evolution

, 18

agile continuous delivery methods

, 25–27

change and uncertainty mastering

, 21

change management

, 18–20

work on agility

, 21–25

Agile manufacturing (AM)

, 4, 10–11, 13–14, 20–22

enterprise

, 24

paradigm

, 73

structure

, 23

Agility

, 1–3, 9–10, 20, 23, 61–62, 97, 119, 129, . See also Business agility; Information system (IS)

attributes and skills

, 25

background of significant changes underlying

, 10–13

competencies and skills of IS professionals

, 65

components

, 81

definitions

, 69–70

dimensions

, 10

drivers

, 75, 81–82

factors

, 23, 24

ISD

, 65

of IT infrastructure design

, 66

in ITSM

, 96–99

production modes development and agility paradigm

, 12

research

, 62

role

, 3–4

Agility DataBase Provider (DBPA)

, 87–88

Agility Forum

, 9

Agility management (AM)

, 72, 103–106

Align, Plan, and Organize (APO)

, 48

Alpha error

, . See Type I error

Amazon

, 118

Amazon Elastic Compute Cloud (EC2)

, 120

Amazon Simple Storage Service (S3)

, 120

Artisanal production

, 10

Atapattu and Sedera’s process

, 76–78

Attainment model

, 102–103

Attributes of agility

, 25

Automation

, 5

Autonomy of enterprise application

, 36–37, 40

Awareness

, 132, 142

Block

, 60

Board of Directors

, 43

Build, Acquire, and Implement (BAI)

, 48

Business

capability

, 83

competition

, 13

objectives method

, 95

practices

, 1

Business agility

, 5, . See also Agility

through CRM for customer satisfaction

, 77–78

IT as business agility obstacle

, 4–5

IT at service of

, 5

Cabled IT architectures

, 4

Capability Maturity Model (CMM)

, 49, 54

Capability Maturity Model Integration (CMMI)

, 42–43, 53–55

Capability of IS Agility

, 81

CapEx

, 121

Cascade Development

, 26

CEO

, 1, 5, 43

Change

in entrepreneurial organization

, 21

management

, 18–20

Change Management Advisory Boards (CABs)

, 51

CIO

, 30, 41, 43

Cloud computing

, 117–118

adoption determinants

, 7

combining DOI and TOE

, 125, 128

factors studied influencing cloud adoption

, 126–127

goals and objectives of research study

, 119–120

impact on information systems agility

, 146–147

literature review

, 120–121

quantitative methodology

, 135–150

research methods

, 133–135

research model and hypotheses

, 128–133

studies

, 122–123

theoretical foundation

, 121, 124–125

Cloud System (HP)

, 131

Cloud-hosted services

, 42

“Cloud” metaphor

, 120

COBIT

, 42, 45–50, 94, 99

COBIT 2019

, 49–50

COBIT 5 PRM

, 48–49

Cocreation

, 52

Commercial and competitive sensing

, 86

Committee of Sponsoring Organizations of Treadway Commission (COSO)

, 44, 55–57

Communication

, 57

Company information systems

, 42

Company strategy

, 38–40

Compatibility

, 61, 131, 140

Competence

, 132, 142

Competencies of IS professionals

, 65

Competitive pressure

, 133

Complexity

, 131, 141

factors

, 40–41, 141

Conceptual model

to achieve IS agility

, 84–85

for agile enterprise

, 75

DBPA

, 87–88

level of agility need

, 88–89

proposed model contribution

, 89–90

security policy

, 89

sensing

, 85–87

for supply chain agility

, 76

Consumer demands

, 10

Continual quality improvement

, 110

Continuous improvement

, 19

Control activities

, 57

“Control and control” type services

, 94

Cost-savings

, 130, 140

Crocitto and Youssef’s process

, 73–74

Customer Relationship Management (CRM)

, 30

business agility for customer satisfaction

, 77–78

Dashboards

, 42

Data

analysis

, 109–110

collection

, 107, 135

processing systems

, 30

sovereignty

, 133, 142

Decision-making system

, 34

Deliver, Service, and Support (DSS)

, 48

Demographic information

, 145

Department of Defense

, 3

Department of Information Systems

, 67

Deployment pipeline

, 26

Developing Improvement Action Plans

, 111–112

DevOps

, 26, 50–51, 53, 95, 97, 98, 105–106, 113

agility

, 104

ITSM maturity model

, 107

Diffusion of innovation (DOI)

, 120, 124–128

Digital technology

, 42

Discover Do, Act, and Optimize (DDAO)

, 110–114

Distribution of enterprise application

, 37

Dynamic capacity

, 19

Dynamism of enterprise application

, 38, 40–41

EIS governance

, 42–47, . See also Enterprise Information Systems (EISs)

CMMI

, 53–55

COBIT

, 47–50

COSO

, 55–57

LIBRARY

, 51–53

Elastic Cloud (Oracle)

, 131

Enterprise application

autonomy

, 36–37

characteristics

, 35

concepts

, 35–36

dimensions

, 36

distribution

, 37

dynamism

, 38

features

, 35–36

heterogeneity

, 37

Enterprise information systems (EISs)

, 2, 33, 35, . See also Information system (IS)

and company strategy

, 38–40

complexity

, 40

evolution of

, 41–42

Enterprise risk management (ERM)

, 56

Enterprise size factor

, 141–142

Entrepreneurial organization

, 21

Environmental context

, 133, 142

Evaluate, Direct, and Monitor (EDM)

, 48

Event identification

, 56

Event management

, 51

Everyday computing

, 31

Evolution

, 40–41

agile management paradigm

, 18–27

of EISs

, 41–42

of IS

, 31

of production modes

, 15

Firm size

, 132

First generation information systems

, 29

Flat Business-IT alignment

, 4

Flexibility

, 1, 10, 42, 59, 60–61

Flexible manufacturing

, 10

Fourth industrial revolution

, . See Industry 4.0

General Electric (GE)

, 1

GoGrid

, 120

Google

, 117, 118

Google AppEngine

, 120

Guiding principles

, 53

Gunasekaran and Yusuf’s process

, 72–73

Heterogeneity

, 40

Heterogeneity of enterprise application

, 37

Hypobook

, 145

IBM

, 117

Industry 4.0

, 13, 41

Information

, 57

Information system (IS)

, 30, 33–35, 68, . See also Enterprise Information Systems (EISs)

complexity factors

, 40–41

definition and objective

, 32–33

enterprise application

, 35–36

evolution

, 31

factors influencing

, 71

integration to improve supply chain agility

, 80

resources

, 34

structure

, 33

systemic view of company and environment

, 32, 35

urbanization of

, 59–60

Information system agility (IS agility)

Atapattu and Sedera’s process

, 76–78

capability

, 81

cloud computing impact on

, 146–147

critic’s

, 80–81

Crocitto and Youssef’s process

, 73–74

discussion

, 79–80

Gunasekaran and Yusuf’s process

, 72–73

Lin, Chiu, and Tseng’s process

, 74–75

Morton, Stacey, and Mohn’s process

, 78

Park, El Sawy, and Fiss’s process

, 78

Ramesh, Mohan, and Cao’s process

, 75–76

Swafford, Ghosh, and Murthy’s process

, 75

types of research components

, 83

Wu’s process

, 78–79

Zhang and Sharifi’s process

, 72

Information systems development (ISD)

, 65

Information Systems’ Audit and Control Association (ISACA)

, 47

Information technology (IT)

, 1, 29–31, 117

agility

, 1–2, 5–6, 58

agility management

, 101

asset management

, 100–101

as business agility obstacle

, 4–5

contributions and relevance

, 6–7

infrastructure design

, 66

research design

, 6

research objective

, 5–6

security management

, 101

service management

, 100

service management tools

, 93

at service of business agility

, 5

Information Technology Service Management (ITSM)

, 6, 93–96

agility in

, 96–99

assessment score

, 110

audit score

, 110, 111

continual IT improvement

, 114

Devops ITSM Maturity Model

, 107

maturity score

, 111

use case

, 106–115

Information technology/information system (IT/IS)

, 60–61

Infrastructure as a Service (IaaS)

, 120, 149–150

Innovation

characteristics

, 129–131, 136, 140–141

management

, 10

Internal control model

, 55

Internal environment

, 56

Internet

, 30–31

Internet of Things (IoT)

, 42

Interview design

, 144

ISO 2000

, 99

ISO 20000

, 94

ISO/IEC 15504 PCM

, 49

IT Governance Model

dimension

, 46

extended

, 45

ITSM Maturity Assessment Interview

, 153–157

Just in time principles (JIT principles)

, 4, 11, 15–16

“Key informant” approach

, 135

Killer application

, 29

Knowledge

, 22

Knowledge management systems (KMS)

, 32

Lean

, 10, 53, 98

manufacturing

, 10–11, 14–17

operations

, 25

production

, 4

LIBRARY (ITIL)

, 43–46, 51, 94, 99

ITIL 4 Edition

, 98

of ITIL v4 Structure

, 52–53

Lin, Chiu, and Tseng’s process

, 74–75

Management information system (MIS)

, 30, 34

Management services

, 30

Manufacturing Trilogy of JIT, TQ, and TI

, 15–16

Mass production

, 10–11

Maturity

, 102–103

Maturity Assessment Roadmap

, 158

Measurement model

, 135

Microsoft

, 118

Microsoft Azure

, 120

Modern information system efficiency

, 33

Monitor, Evaluate, and Assess (MEA)

, 48

Monitoring

, 57

Morton, Stacey, and Mohn’s process

, 78

Neighborhood

, 60

Objective setting

, 56

Open standards-based information systems

, 5

Operating system

, 34

Opportunity management

, 10

Organizational agility (OA)

, 73

model

, 74

Organizational context

, 132, 141–142

Organizational strategy

, 39

Organizations

, 33

Parametric tests

, 145

Park, El Sawy, and Fiss’s process

, 78

Personnel capability

, 83

Piloting system

, 34

Plan-do-check-act (PDCA)

, 99

Platform as a Service (PaaS)

, 120, 149

PMBOK

, 47

Practices

, 53

Practitioner principles

, 53

Privacy

, 130

Process, Organization, Information, Resource, and Environment (POIRE)

, 76

Process, Technology, Manpower (people), Organization, and Security

, 94

Process Capability Model (PCM)

, 49

Process Maturity Framework (PMF)

, 95

Process Reference Model (PRM)

, 48

Production method trends

, 13–14

evolution of production modes

, 15

lean manufacturing

, 14–17

quality management

, 17–18

Project management

, 54

Proposed ITSM framework

, 108

agility management

, 103–106

attainment model

, 102–103

capabilities

, 100–101

continual quality improvement

, 110

maturity profile

, 99, 102

overview

, 99

Quality management

, 17–18

Quantitative methodology

cloud usage by deployment model

, 148

combined frequency distributions

, 149

data collection

, 135

discussion and interpretations

, 142

environmental context

, 142

finding

, 136, 140–141

Hypobook

, 145

mean and standard deviation

, 400

measurement model

, 135

organizational context

, 141–142

qualitative study

, 142–145

quantitative factors

, 137–139

result discussion

, 149–150

results

, 135–136

results

, 148

technology readiness

, 141

Questionnaire design

, 144–145

Rackspace

, 120

Ramesh, Mohan, and Cao’s process

, 75–76

Rational Unified Process

, 26

Relative advantage

, 130

Research model and hypotheses

, 128

environmental context

, 133

innovation characteristics

, 129–131

organization context

, 132

technological readiness

, 131

Responsible, Accountable, Consulted, and Informed matrix (RACI matrix)

, 48

Risk

assessment

, 56

response

, 56

Robotics

, 42

Salesforce

, 120

Sample size

, 143

Sarbanes-Oxley (SOX)

, 45

Scientific sensing

, 86

Scrum

, 25–26

Security

, 130

policy

, 89

Security policy for IS (PSIS)

, 90

Sensing

, 85

phase

, 88

types

, 86–87

Service Desk

, 51

Service management dimensions

, 52

Service Strategy process

, 95

Service value chain (SVC)

, 52

Service Value System (SVS)

, 52, 98

Single point of contact (SPOC)

, 100

Skills

of agility

, 25

of IS professionals

, 65

Social media sensing

, 86–87

Societal sensing

, 86

Software as a Service (SaaS)

, 121, 149

Software Development

, 80

Software Engineering Institute (SEI)

, 49, 54

Spotify

, 53

Steel Manufacturing Enterprise (SMC)

, 95

Strategic agility

executive IT leaders to

, 79

ITSM

, 93–99, 106–115

proposed ITSM framework

, 108–110

Strategic information systems

, 31

Strategic sensing

, 86–87

Supply chain agility

conceptual model for supply chain agility

, 76

IS integration to improve

, 80

Swafford, Ghosh, and Murthy’s process

, 75

Taylorism

, 11

Team Involvement (TI)

, 15–16

Technical capability

, 81

Technological readiness

, 131, 141

Technology

, 106

TOE

, 121, 124–128

Top management support

, 132

Total Quality (TQ)

, 15–16

Total Quality Management (TQM)

, 17–18, 22

Toyota Kata

, 26–27

Trust

, 130

Twenty-first century Enterprise Manufacturing Strategy Report

, 20

21st Century Manufacturing Enterprise Strategy

, 3–4, 14

Type I error

, 143

Type II error

, 143

Uncertainty mastering in entrepreneurial organization

, 21

Urbanization

, 57

of information system

, 59–60

metaphor of city

, 57–59

US Department of Defense (DoD)

, 54

Value

, 52

Value-added production

, 14

Work on agility

, 21–25

World Wide Web

, 30

Wu’s process

, 78–79

Zhang and Sharifi’s process

, 72

Zone

, 60