Index

Abdelkebir Sahid (University Hassan 1st, Morocco)
Yassine Maleh (University Sultan Moulay Slimane, Morocco)
Mustapha Belaissaoui (University Hassan 1st, Morocco)

Strategic Information System Agility: From Theory to Practices

ISBN: 978-1-80043-811-8, eISBN: 978-1-80043-810-1

Publication date: 4 December 2020

This content is currently only available as a PDF

Citation

Sahid, A., Maleh, Y. and Belaissaoui, M. (2020), "Index", Strategic Information System Agility: From Theory to Practices, Emerald Publishing Limited, Bingley, pp. 185-190. https://doi.org/10.1108/978-1-80043-810-120211010

Publisher

:

Emerald Publishing Limited

Copyright © 2021 Emerald Publishing Limited


INDEX

Advanced Research Programs Agency
, 9

Agile
, 53

continuous delivery methods
, 25–27

manifesto
, 26

Agile enterprises
, 22, 121

conceptual model for
, 75

Agile management paradigm evolution
, 18

agile continuous delivery methods
, 25–27

change and uncertainty mastering
, 21

change management
, 18–20

work on agility
, 21–25

Agile manufacturing (AM)
, 4, 10–11, 13–14, 20–22

enterprise
, 24

paradigm
, 73

structure
, 23

Agility
, 1–3, 9–10, 20, 23, 61–62, 97, 119, 129, . See also Business agility; Information system (IS)

attributes and skills
, 25

background of significant changes underlying
, 10–13

competencies and skills of IS professionals
, 65

components
, 81

definitions
, 69–70

dimensions
, 10

drivers
, 75, 81–82

factors
, 23, 24

ISD
, 65

of IT infrastructure design
, 66

in ITSM
, 96–99

production modes development and agility paradigm
, 12

research
, 62

role
, 3–4

Agility DataBase Provider (DBPA)
, 87–88

Agility Forum
, 9

Agility management (AM)
, 72, 103–106

Align, Plan, and Organize (APO)
, 48

Alpha error
, . See Type I error

Amazon
, 118

Amazon Elastic Compute Cloud (EC2)
, 120

Amazon Simple Storage Service (S3)
, 120

Artisanal production
, 10

Atapattu and Sedera’s process
, 76–78

Attainment model
, 102–103

Attributes of agility
, 25

Automation
, 5

Autonomy of enterprise application
, 36–37, 40

Awareness
, 132, 142

Block
, 60

Board of Directors
, 43

Build, Acquire, and Implement (BAI)
, 48

Business

capability
, 83

competition
, 13

objectives method
, 95

practices
, 1

Business agility
, 5, . See also Agility

through CRM for customer satisfaction
, 77–78

IT as business agility obstacle
, 4–5

IT at service of
, 5

Cabled IT architectures
, 4

Capability Maturity Model (CMM)
, 49, 54

Capability Maturity Model Integration (CMMI)
, 42–43, 53–55

Capability of IS Agility
, 81

CapEx
, 121

Cascade Development
, 26

CEO
, 1, 5, 43

Change

in entrepreneurial organization
, 21

management
, 18–20

Change Management Advisory Boards (CABs)
, 51

CIO
, 30, 41, 43

Cloud computing
, 117–118

adoption determinants
, 7

combining DOI and TOE
, 125, 128

factors studied influencing cloud adoption
, 126–127

goals and objectives of research study
, 119–120

impact on information systems agility
, 146–147

literature review
, 120–121

quantitative methodology
, 135–150

research methods
, 133–135

research model and hypotheses
, 128–133

studies
, 122–123

theoretical foundation
, 121, 124–125

Cloud System (HP)
, 131

Cloud-hosted services
, 42

“Cloud” metaphor
, 120

COBIT
, 42, 45–50, 94, 99

COBIT 2019
, 49–50

COBIT 5 PRM
, 48–49

Cocreation
, 52

Commercial and competitive sensing
, 86

Committee of Sponsoring Organizations of Treadway Commission (COSO)
, 44, 55–57

Communication
, 57

Company information systems
, 42

Company strategy
, 38–40

Compatibility
, 61, 131, 140

Competence
, 132, 142

Competencies of IS professionals
, 65

Competitive pressure
, 133

Complexity
, 131, 141

factors
, 40–41, 141

Conceptual model

to achieve IS agility
, 84–85

for agile enterprise
, 75

DBPA
, 87–88

level of agility need
, 88–89

proposed model contribution
, 89–90

security policy
, 89

sensing
, 85–87

for supply chain agility
, 76

Consumer demands
, 10

Continual quality improvement
, 110

Continuous improvement
, 19

Control activities
, 57

“Control and control” type services
, 94

Cost-savings
, 130, 140

Crocitto and Youssef’s process
, 73–74

Customer Relationship Management (CRM)
, 30

business agility for customer satisfaction
, 77–78

Dashboards
, 42

Data

analysis
, 109–110

collection
, 107, 135

processing systems
, 30

sovereignty
, 133, 142

Decision-making system
, 34

Deliver, Service, and Support (DSS)
, 48

Demographic information
, 145

Department of Defense
, 3

Department of Information Systems
, 67

Deployment pipeline
, 26

Developing Improvement Action Plans
, 111–112

DevOps
, 26, 50–51, 53, 95, 97, 98, 105–106, 113

agility
, 104

ITSM maturity model
, 107

Diffusion of innovation (DOI)
, 120, 124–128

Digital technology
, 42

Discover Do, Act, and Optimize (DDAO)
, 110–114

Distribution of enterprise application
, 37

Dynamic capacity
, 19

Dynamism of enterprise application
, 38, 40–41

EIS governance
, 42–47, . See also Enterprise Information Systems (EISs)

CMMI
, 53–55

COBIT
, 47–50

COSO
, 55–57

LIBRARY
, 51–53

Elastic Cloud (Oracle)
, 131

Enterprise application

autonomy
, 36–37

characteristics
, 35

concepts
, 35–36

dimensions
, 36

distribution
, 37

dynamism
, 38

features
, 35–36

heterogeneity
, 37

Enterprise information systems (EISs)
, 2, 33, 35, . See also Information system (IS)

and company strategy
, 38–40

complexity
, 40

evolution of
, 41–42

Enterprise risk management (ERM)
, 56

Enterprise size factor
, 141–142

Entrepreneurial organization
, 21

Environmental context
, 133, 142

Evaluate, Direct, and Monitor (EDM)
, 48

Event identification
, 56

Event management
, 51

Everyday computing
, 31

Evolution
, 40–41

agile management paradigm
, 18–27

of EISs
, 41–42

of IS
, 31

of production modes
, 15

Firm size
, 132

First generation information systems
, 29

Flat Business-IT alignment
, 4

Flexibility
, 1, 10, 42, 59, 60–61

Flexible manufacturing
, 10

Fourth industrial revolution
, . See Industry 4.0

General Electric (GE)
, 1

GoGrid
, 120

Google
, 117, 118

Google AppEngine
, 120

Guiding principles
, 53

Gunasekaran and Yusuf’s process
, 72–73

Heterogeneity
, 40

Heterogeneity of enterprise application
, 37

Hypobook
, 145

IBM
, 117

Industry 4.0
, 13, 41

Information
, 57

Information system (IS)
, 30, 33–35, 68, . See also Enterprise Information Systems (EISs)

complexity factors
, 40–41

definition and objective
, 32–33

enterprise application
, 35–36

evolution
, 31

factors influencing
, 71

integration to improve supply chain agility
, 80

resources
, 34

structure
, 33

systemic view of company and environment
, 32, 35

urbanization of
, 59–60

Information system agility (IS agility)

Atapattu and Sedera’s process
, 76–78

capability
, 81

cloud computing impact on
, 146–147

critic’s
, 80–81

Crocitto and Youssef’s process
, 73–74

discussion
, 79–80

Gunasekaran and Yusuf’s process
, 72–73

Lin, Chiu, and Tseng’s process
, 74–75

Morton, Stacey, and Mohn’s process
, 78

Park, El Sawy, and Fiss’s process
, 78

Ramesh, Mohan, and Cao’s process
, 75–76

Swafford, Ghosh, and Murthy’s process
, 75

types of research components
, 83

Wu’s process
, 78–79

Zhang and Sharifi’s process
, 72

Information systems development (ISD)
, 65

Information Systems’ Audit and Control Association (ISACA)
, 47

Information technology (IT)
, 1, 29–31, 117

agility
, 1–2, 5–6, 58

agility management
, 101

asset management
, 100–101

as business agility obstacle
, 4–5

contributions and relevance
, 6–7

infrastructure design
, 66

research design
, 6

research objective
, 5–6

security management
, 101

service management
, 100

service management tools
, 93

at service of business agility
, 5

Information Technology Service Management (ITSM)
, 6, 93–96

agility in
, 96–99

assessment score
, 110

audit score
, 110, 111

continual IT improvement
, 114

Devops ITSM Maturity Model
, 107

maturity score
, 111

use case
, 106–115

Information technology/information system (IT/IS)
, 60–61

Infrastructure as a Service (IaaS)
, 120, 149–150

Innovation

characteristics
, 129–131, 136, 140–141

management
, 10

Internal control model
, 55

Internal environment
, 56

Internet
, 30–31

Internet of Things (IoT)
, 42

Interview design
, 144

ISO 2000
, 99

ISO 20000
, 94

ISO/IEC 15504 PCM
, 49

IT Governance Model

dimension
, 46

extended
, 45

ITSM Maturity Assessment Interview
, 153–157

Just in time principles (JIT principles)
, 4, 11, 15–16

“Key informant” approach
, 135

Killer application
, 29

Knowledge
, 22

Knowledge management systems (KMS)
, 32

Lean
, 10, 53, 98

manufacturing
, 10–11, 14–17

operations
, 25

production
, 4

LIBRARY (ITIL)
, 43–46, 51, 94, 99

ITIL 4 Edition
, 98

of ITIL v4 Structure
, 52–53

Lin, Chiu, and Tseng’s process
, 74–75

Management information system (MIS)
, 30, 34

Management services
, 30

Manufacturing Trilogy of JIT, TQ, and TI
, 15–16

Mass production
, 10–11

Maturity
, 102–103

Maturity Assessment Roadmap
, 158

Measurement model
, 135

Microsoft
, 118

Microsoft Azure
, 120

Modern information system efficiency
, 33

Monitor, Evaluate, and Assess (MEA)
, 48

Monitoring
, 57

Morton, Stacey, and Mohn’s process
, 78

Neighborhood
, 60

Objective setting
, 56

Open standards-based information systems
, 5

Operating system
, 34

Opportunity management
, 10

Organizational agility (OA)
, 73

model
, 74

Organizational context
, 132, 141–142

Organizational strategy
, 39

Organizations
, 33

Parametric tests
, 145

Park, El Sawy, and Fiss’s process
, 78

Personnel capability
, 83

Piloting system
, 34

Plan-do-check-act (PDCA)
, 99

Platform as a Service (PaaS)
, 120, 149

PMBOK
, 47

Practices
, 53

Practitioner principles
, 53

Privacy
, 130

Process, Organization, Information, Resource, and Environment (POIRE)
, 76

Process, Technology, Manpower (people), Organization, and Security
, 94

Process Capability Model (PCM)
, 49

Process Maturity Framework (PMF)
, 95

Process Reference Model (PRM)
, 48

Production method trends
, 13–14

evolution of production modes
, 15

lean manufacturing
, 14–17

quality management
, 17–18

Project management
, 54

Proposed ITSM framework
, 108

agility management
, 103–106

attainment model
, 102–103

capabilities
, 100–101

continual quality improvement
, 110

maturity profile
, 99, 102

overview
, 99

Quality management
, 17–18

Quantitative methodology

cloud usage by deployment model
, 148

combined frequency distributions
, 149

data collection
, 135

discussion and interpretations
, 142

environmental context
, 142

finding
, 136, 140–141

Hypobook
, 145

mean and standard deviation
, 400

measurement model
, 135

organizational context
, 141–142

qualitative study
, 142–145

quantitative factors
, 137–139

result discussion
, 149–150

results
, 135–136

results
, 148

technology readiness
, 141

Questionnaire design
, 144–145

Rackspace
, 120

Ramesh, Mohan, and Cao’s process
, 75–76

Rational Unified Process
, 26

Relative advantage
, 130

Research model and hypotheses
, 128

environmental context
, 133

innovation characteristics
, 129–131

organization context
, 132

technological readiness
, 131

Responsible, Accountable, Consulted, and Informed matrix (RACI matrix)
, 48

Risk

assessment
, 56

response
, 56

Robotics
, 42

Salesforce
, 120

Sample size
, 143

Sarbanes-Oxley (SOX)
, 45

Scientific sensing
, 86

Scrum
, 25–26

Security
, 130

policy
, 89

Security policy for IS (PSIS)
, 90

Sensing
, 85

phase
, 88

types
, 86–87

Service Desk
, 51

Service management dimensions
, 52

Service Strategy process
, 95

Service value chain (SVC)
, 52

Service Value System (SVS)
, 52, 98

Single point of contact (SPOC)
, 100

Skills

of agility
, 25

of IS professionals
, 65

Social media sensing
, 86–87

Societal sensing
, 86

Software as a Service (SaaS)
, 121, 149

Software Development
, 80

Software Engineering Institute (SEI)
, 49, 54

Spotify
, 53

Steel Manufacturing Enterprise (SMC)
, 95

Strategic agility

executive IT leaders to
, 79

ITSM
, 93–99, 106–115

proposed ITSM framework
, 108–110

Strategic information systems
, 31

Strategic sensing
, 86–87

Supply chain agility

conceptual model for supply chain agility
, 76

IS integration to improve
, 80

Swafford, Ghosh, and Murthy’s process
, 75

Taylorism
, 11

Team Involvement (TI)
, 15–16

Technical capability
, 81

Technological readiness
, 131, 141

Technology
, 106

TOE
, 121, 124–128

Top management support
, 132

Total Quality (TQ)
, 15–16

Total Quality Management (TQM)
, 17–18, 22

Toyota Kata
, 26–27

Trust
, 130

Twenty-first century Enterprise Manufacturing Strategy Report
, 20

21st Century Manufacturing Enterprise Strategy
, 3–4, 14

Type I error
, 143

Type II error
, 143

Uncertainty mastering in entrepreneurial organization
, 21

Urbanization
, 57

of information system
, 59–60

metaphor of city
, 57–59

US Department of Defense (DoD)
, 54

Value
, 52

Value-added production
, 14

Work on agility
, 21–25

World Wide Web
, 30

Wu’s process
, 78–79

Zhang and Sharifi’s process
, 72

Zone
, 60