Index

The Technology Takers

ISBN: 978-1-78769-464-4, eISBN: 978-1-78769-463-7

Publication date: 30 November 2018

This content is currently only available as a PDF

Citation

Flanding, J.P., Grabman, G.M. and Cox, S.Q. (2018), "Index", The Technology Takers, Emerald Publishing Limited, pp. 207-212. https://doi.org/10.1108/978-1-78769-463-720181008

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:

Emerald Publishing Limited

Copyright © 2019 by Emerald Publishing Limited


INDEX

Adoption–Adaptation, Strategy Matrix
, 23–26, 30, 35–36, 102, 134, 142, 162–163

Advocacy for technology-taking
, 113

creating
, 109–110

developing sense of community
, 110–111

reinforcing adaptation within sphere of influence
, 112–113

African Mothers Health Initiative
, 98

Agricultural commodities distribution
, 26

Airlines
, 23

Aldi
, 47

Alphabet
, 2, 4

Amazon
, 32

Amazon marketplace
, 6

Amish community
, 25

Andersen, Hans Christian
, 132

Andriole, Steve
, 139

Apple
, 2, 4, 31, 104, 171

Arrival (film)
, 123

Artificial intelligence (AI)
, 3, 22, 143, 171

AT&T
, 115, 118, 120, 123, 125, 126, 127, 128

Banking/banks
, 72, 108

Bar codes
, 140

Behavior change
, 6–9, 16, 24, 28, 32, 41–53, 65–66, 70, 106–107

capacity, building
, 65–66

data driving
, 51–52

limits on
, 53–55

mandate
, 106–107

organizational structure and
, 52–53

technology-taking and
, 6–9, 14–15

value creation and
, 42–49

Behavior Change Delta
, 6–9, 69, 75, 86, 90, 97, 113, 121, 133, 162–163, 168, 169

Blockchain as a service (BaaS)
, 3

Blockchain technology
, 3, 9–10, 31–32, 75, 82

distributed-ledger model for food programs
, 10

BMW
, 143–144

Branching literacy
, 124

Branson, Richard
, 64

Bridges, William
, 61

Buffet, Warren
, 104

Business process experts (BPEs)
, 13, 94–95

Cargill
, 10–11, 26, 31, 32

Cat videos on YouTube
, 47–49

Change frustration
, 83

Change leadership
, 61–71, 102–103, 169

Change management
, 11–13, 36, 72–84, 90, 93, 119–120, 122, 140, 143, 163

adoption of and adaptation to technologies
, 24

evaluation of technology adoption and adaptation
, 13

innovation
, 139

playbook
, 11–16, 36. See also Playbook for digital-era change leadership

sponsoring change
, 14

training for
, 14–15, 104–105

Change management function (CMF)
, 12, 36, 68, 72, 74–78, 79, 80–84, 89, 120, 140, 165, 166

benefits of internal
, 79–80

challenges in establishing
, 83–84

digital-era
, 66, 70, 74, 95

enabling change with
, 77

responsibilities for implementing technology-taking
, 80–83

virtuous cycle of change and
, 66

Change management office (CMO)
, 76

Change resistance
, 62

Cheezburger cat website
, 49

CHG Healthcare Services, United States
, 125

City of Charlotte
, 42

Cloud-based process
, 26

Cloud computing
, 45

cloud-based databases
, 48

COBOL
, 108

Conner, Daryl
, 61, 162

Content-streaming companies
, 28

Cook, Tim
, 171

Corn and Soybean Digest
, 26

Cost savings, value creation and
, 49–51

Cultural change
, 63–65

Customer Relationship Management (CRM) system
, 93

Data as a service (DaaS)
, 15–16, 136

Digital cameras
, 27

Digital era, defined
, 2–3

Digital-era advocates
, 108–109

Digital-era competency
, 133–135

Digital-era dislocations and disintermediation
, 22–23

Digital-era information technologies
, 1

behavior change of users of
, 6–9

relationship of technology takers and
, 1–16

twenty first-century
, 2

users of
, 1

Digital-era skills, investment in
, 123–127

employee learning and training initiatives
, 118–119

Fluent with Information Technology (FIT) skills
, 125

for future
, 127–128

“on demand and on the go” training modules
, 116

self-learning
, 116

Digital-era sponsors
, 103–108

Digital literacy
, 124, 127, 135–137

Digital literacy, evaluation of
, 124

Digital registries
, 82

Direct-to-consumer
, 41

Disintermediation
, 22–23

Disney
, 22

Division for Innovation and Change Management
, 76

Domino’s
, 118

Driverless trucks
, 23

Dropbox
, 2

Early Majority of the Innovation Adoption Lifecycle
, 30

E-commerce
, 41

Electronic health records (EHR)
, 44, 47–49

Engaging in change management
, 113–114, 173

advocacy actions
, 110–113

developing sense of community
, 110

digital-era advocates, role of
, 108–110

lobbying techniques
, 112

organization engagement
, 102

technology-taking sponsors, role of
, 103, 113

Enterprise resource planning (ERP) systems
, 2, 28, 31, 46, 50, 78, 79, 87, 94, 101

cloud-based
, 30, 98, 110

Software as a Service (SaaS)
, 4, 46, 92, 106, 161

Envisioning change management
, 73–75

Envision Play
, 74, 84

Ethereum
, 82

Facebook
, 4–6, 8, 9, 11, 33, 48, 85, 88, 90, 97, 111, 121, 133

FarmVille
, 163

Fluent with Information Technology (FIT)
, 125

Footwear
, 41

General Electrics (GE)
, 132

Georgia Tech
, 115

Google
, 4–6, 9, 48, 88

Google Search
, 8

GoToMeeting
, 2

Governance of change management
, 13, 140. See also Organizational governance

Hadoop
, 47

HSBC
, 31–32

IBM
, 104, 134

Information literacy
, 124

Instagram
, 4, 103, 121, 163

Interconnectivity
, 23, 26, 32–34, 93, 163

International Atomic Energy Agency (IAEA)
, 123

International Organization for Standardization
, 78–79

International Society for Technology in Education (ISTE)
, 111–112

Investment in digital-era technology
, 118, 126

in skill training initiatives
, 116–118

in training
, 118–119

iPhone
, 5, 104, 171, 173

ISO
, 31000, 79

Jimmy Choo
, 41

Kelvin, Lord
, 130

KiK
, 103

Knowledge management
, 140

Kodak
, 22, 26, 27, 108

Kotter, John
, 61

Kroc, Ray
, 10

Lally, Phillippa
, 121

Leadership challenges in digital era
, 33–34

Lewin, Kurt
, 61

Lidl
, 47

Lyft
, 11, 51–52

Mandate behavior changes
, 106–107

Martin, Bob
, 134

McDonald’s
, 10, 117, 172

Measurement, organizational change
, 129–144, 161, 166

benchmarking capabilities
, 137

digital-era competency
, 133–135

digital-era literacy
, 135–137

establishing metrics of managerial success
, 142

of managers’ attitudes about and abilities
, 132

managers’ embrace of technology change
, 130–131

performance evaluation systems
, 139

performance monitoring
, 136

Microsoft Office
, 117

Middle Eastern universities
, 45

MySpace
, 133–134

Netflix
, 22

NewsCorps
, 133

Northern Ireland
, 112

Office
, 365, 2

Online shopping
, 41, 44

Organizational culture
, 63–65

change
, 104

Organizational governance
, 13

achievement of organization’s mission
, 87–88

communication of changed processes and policies
, 97–98

compliance of policies and procedures
, 95–96

conduct of training sessions
, 96–97

creating
, 86–87

of digital-era systems
, 90, 99–100

governance committee
, 88–89

managers’ governance responsibilities
, 93–95

policies and procedures
, 87–88

readiness through
, 92

role of Business Process Experts (BPEs)
, 94–95

Organizational mission and values
, 68, 85–86

Organizational transformation
, 65

Outsourcing of change management
, 78–79

Perfect competition
, 4

Perfectly competitive market
, 4

Photo-visual literacy
, 124, 138

Planning for digital-era strategy
, 29–32

Playbook for digital-era change leadership
, 143

engaging in change management
, 113–114

envisioning change management
, 73–75

governance of change management
, 13, 85–100, 118

investment in digital-era technology
, 115–128

measurement, organizational change
, 129–144

Price takers
, 1, 3–5

Process re-engineering
, 9

Project management
, 73–74

Python
, 3

Reproduction literacy
, 124

Republic of Ireland
, 112

Return on investment of change management
, 76

Ride-sharing companies
, 28

Risk management
, 74, 79

Robertson, Peter
, 139

Robotics
, 3

SalesForce
, 2

SAP Concur
, 2

Scania
, 29

Self-service ordering technology
, 10

SharePoint
, 107–108

Sharing economy
, 28

Skilled workforce
, 127–128

Smartphones
, 2, 5, 117

Snapchat
, 4, 103, 163

Socioemotional literacy
, 124

Software as a Service (SaaS)
, 2, 28, 33, 92, 93, 94

based ERPs
, 4, 46, 92, 93, 106

Sponsoring change
, 14

Sponsors
, 102–105, 122, 167–168

Sponsorship
, 102–105, 167–168

Starbucks
, 110

Stumpf, John
, 96

Tamara Mellon Inc.
, 41, 48, 51, 55

Tata Group
, 140

Taxi
, 52, 131

Technological disintermediation
, 22

Technology Makers
, 2535

Technology Tailor
, 24–25, 35

Technology Taker
, 1, 5–6, 26, 35, 172–174

accountability
, 132

digitally savvy managers
, 129, 136

guiding principles for
, 26–29

planning for
, 30

risk-taking and experimentation
, 138–139

strategy
, 26–29, 67, 68, 74, 90, 115, 117, 163–164

Technology-taking
, 6–9, 11–16, 21, 161

advocacy for
, 110–113

behavioral model of
, 4

Behavior Change Delta and
, 6–9

change leaders
, 61

iterative
, 30

organizational strategy for
, 34

sponsors
, 102–103

Technology Tinker
, 25, 35

Teradata
, 47

Tesco
, 46–47

Tesla
, 125

Tinkering
, 25

Toffler, Alvin
, 162

Toyota
, 114

Training
, 15, 168

Training for technologytaking
, 115–123

Transportation
, 28, 29

Transportation planning
, 11

Trucking companies
, 23

Truck manufacturing
, 29

Tugboat operators
, 23

Twitter
, 92, 112

Uber
, 11, 51–52, 64, 91, 121

UberEats
, 172

Udacity
, 115

UK Government Digital Service (GDS)
, 50

Unisys Corp.
, 117

United Nations
, 49–51

United Nations Children’s Fund (UNICEF)
, 81

United Nations Development Group (UNDG)
, 81

United Nations Development Programme (UNDP)
, 81, 126

United Nations High Commissioner for Refugees (UNHCR)
, 81

United Nations Laboratory for Organizational Change and Knowledge (UNLOCK)
, 142

United Nations Office for Project Services (UNOPS)
, 81

United Nations System Leadership Framework
, 2017, 115

United Nations System Staff College
, 141

United Nations Women
, 81

Universal Product Codes (UPCs)
, 140

US Federal Trade Commission
, 85

US House Judiciary Committee
, 85

US Sarbanes-Oxley Act
, 78

US Senate Judiciary Committee
, 85

Value creation
, 10–11, 42–43

behavior changes and
, 51–55

cost savings in
, 49–51

in digital era
, 10–11

of new value streams
, 47–49

optimal
, 54

through cost avoidance and reduction
, 45–46

through data analysis
, 46–47

Virtuous cycle of change
, 66, 133, 165–166

engage
, 69–70

envision
, 67–68. See also Envisioning change management

govern
, 68. See also Governance of change management; Organizational governance

invest
, 70. See also Investment in digital-era technology

measure
, 70. See also Engaging in change management

Vision ownership
, 73

Wal-Mart Stores’ International Division
, 134

WebEx
, 2

Wells Fargo
, 96

Whirlpool
, 110

Windows XP
, 117

Workday
, 46–47

World Food Program (WFP)
, 10, 75, 81–82

unmanned aerial vehicle (UAV) project
, 81

YouTube
, 48–49

Zuckerberg, Mark
, 33, 89, 91