To read the full version of this content please select one of the options below:

Communicating knowledge about police performance

Paul M. Collier (Aston Business School, Aston University, Birmingham, UK)
John S. Edwards (Aston Business School, Aston University, Birmingham, UK)
and
Duncan Shaw (Aston Business School, Aston University, Birmingham, UK)

International Journal of Productivity and Performance Management

ISSN: 1741-0401

Article publication date: 1 July 2004

Downloads
2281

Abstract

This paper describes the organizational processes of knowledge acquisition, sharing, retention and utilisation as it affected the internal and external communication of knowledge about performance in an English police force. The research was gathered in three workshops for internal personnel, external stakeholders and chief officers, using Journey Making, a computer‐assisted method of developing shared understanding. The research concluded that there are multiple audiences for the communication of knowledge about police performance, impeded by the requirement to publish performance data. However, the intelligence‐led policing model could lead to a more focused means of communication with various stakeholder groups. Although technology investment was a preferred means of communicating knowledge about performance, without addressing cultural barriers, an investment in technology may not yield the appropriate changes in behaviour. Consequently, technology needs to be integrated with working practices in order to reduce organizational reliance on informal methods of communication.

Keywords

Citation

Collier, P.M., Edwards, J.S. and Shaw, D. (2004), "Communicating knowledge about police performance", International Journal of Productivity and Performance Management, Vol. 53 No. 5, pp. 458-467. https://doi.org/10.1108/17410400410545923

Publisher

:

Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited