To read the full version of this content please select one of the options below:

Supply chain integration using a maturity scale

Gilbert Aryee (Logistics Systems Dynamics Group, Cardiff Business School, Cardiff University Innovative Manufacturing Research Centre, Cardiff, UK)
Mohamed M. Naim (Logistics Systems Dynamics Group, Cardiff Business School, Cardiff University Innovative Manufacturing Research Centre, Cardiff, UK)
Chandra Lalwani (Hull University Business School, Hull University, UK)

Journal of Manufacturing Technology Management

ISSN: 1741-038X

Article publication date: 6 June 2008

Abstract

Purpose

Outsourcing of non‐core activities and the subsequent vertical disintegration within manufacturing organisations have necessitated the need for process integration in the supply chain. The purpose of this paper is to develop a maturity scale to assess supply chain integration and hence improvement in supply chain performance.

Design/methodology/approach

The research involved carrying out a questionnaire survey of UK manufacturing companies. In total, 29 responses were analysed.

Findings

The insight gained from the research is that the “soft” collaborative issues rather than the “hard” technological issues are the main drivers to improved supply chain performance. Most of the companies surveyed are still grappling with internal process integration with very few companies achieving closer integration with their customers.

Practical implications

Empirical evidence is found about an organisation's true stage of supply chain integration which affects its performance. Hard and soft variables or certain combinations of these do have a positive or negative effect on organisational performance.

Originality/value

A maturity scale is developed to capture an organisation's stage of supply chain integration. This scale also draws on relationships with organisational performance. As a maturity scale, it also shows direction or migratory paths to higher stages of supply chain integration.

Keywords

Citation

Aryee, G., Naim, M.M. and Lalwani, C. (2008), "Supply chain integration using a maturity scale", Journal of Manufacturing Technology Management, Vol. 19 No. 5, pp. 559-575. https://doi.org/10.1108/17410380810877258

Publisher

:

Emerald Group Publishing Limited

Copyright © 2008, Emerald Group Publishing Limited