Knowledge management in tourism – the application of Grant's knowledge management model to Austrian tourism organizations

Anita Zehrer (Deputy Head and Lecturer at the Management Center Innsbruck (MCI), Innsbruck, Austria)

Tourism Review

ISSN: 1660-5373

Publication date: 20 September 2011

Abstract

Purpose

This paper aims to explore the pertinent issues of knowledge management in tourism using the example of tourism organizations in Austria.

Design/methodology/approach

The paper undertakes a review of the relevant literature before applying Grant's model of knowledge management to Austrian tourism organizations. Data are gathered by means of a standardized online questionnaire.

Findings

The results of the study show that the majority of Austrian tourism organizations have implemented knowledge management according to Grant's model. However, there is potential for development and further improvement.

Practical implications

The implications for knowledge management in tourism organizations are provided in terms of general prerequisites for knowledge management as well as practical implications and suggestions relating to the identification, measurement, storage, sharing and integration of knowledge.

Originality/value

The use of knowledge has long been of interest to academics and practitioners, but research on it has been under‐developed in tourism. Despite the increasing conceptual studies on knowledge management in tourism in the last few years, this research uses a knowledge management model to assess the current status of knowledge management in Austrian tourism organizations and provides practical implications.

Keywords

Citation

Zehrer, A. (2011), "Knowledge management in tourism – the application of Grant's knowledge management model to Austrian tourism organizations", Tourism Review, Vol. 66 No. 3, pp. 50-64. https://doi.org/10.1108/16605371111175320

Download as .RIS

Publisher

:

Emerald Group Publishing Limited

Copyright © 2011, Emerald Group Publishing Limited

Please note you might not have access to this content

You may be able to access this content by login via Shibboleth, Open Athens or with your Emerald account.
If you would like to contact us about accessing this content, click the button and fill out the form.
To rent this content from Deepdyve, please click the button.