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Critical Success Factors of Supplier Quality Management

I‐Ki Yeung (Department of Manufacturing Engineering and Engineering Management, City University of Hong Kong, Tat Chee Avenue, Hong Kong, China)
Kwai‐Sang Chin (Department of Manufacturing Engineering and Engineering Management, City University of Hong Kong, Tat Chee Avenue, Hong Kong, China)

Asian Journal on Quality

ISSN: 1598-2688

Article publication date: 17 April 2004

Abstract

Supplier quality management (SQM) is considered as a proactive approach in the buyers’ perspective to seek for continuous supply quality improvement and collaborative ongoing alliance between buyers and suppliers. Therefore, it is important for the buyers to understand their circumstances for managing their suppliers, and thereby to search for an improved way to rectify managerial deficiencies, if any. This paper aims to identify the critical factors of SQM, and then propose a hierarchical framework which can facilitate the assessment of their SQM performance in the buyers’ perspective and also serve as a working tool for managing supply quality performance.

Keywords

Citation

Yeung, I. and Chin, K. (2004), "Critical Success Factors of Supplier Quality Management", Asian Journal on Quality, Vol. 5 No. 1, pp. 85-109. https://doi.org/10.1108/15982688200400007

Publisher

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Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited