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Article
Publication date: 22 December 2020

Mingke Ouyang, Jianfei Li, Bei Li, Kun Tang and Fuhua Huang

In the new retail era, the supply chain synergy produced by quality integration has become the new direction of service supply chain research. The purpose of this paper is…

Abstract

Purpose

In the new retail era, the supply chain synergy produced by quality integration has become the new direction of service supply chain research. The purpose of this paper is to study how to promote the sustainable development of the retail service supply chain (RSSC) by comparing and analyzing the optimal quality behavior, optimal returns, and the combination of conditions and strategies of the participating members of the RSSC.

Design/methodology/approach

From the perspective of quality function development and service quality concern, this paper considers RSSC as a two-level supply chain structure composed of functional service provider and retail service integrator. In this paper, a dynamic optimization model of quality input-cooperation-coordination of RSSC is proposed under two quality cooperation modes of decentralization and integration. This paper adopts the differential game method to compare and analyze the optimal quality behavior, optimal income, forming conditions and strategic combination of the participating members of the RSSC in different situations.

Findings

(1) Compared with quality dispersion, quality integration has more significant Pareto improvement effect on quality behavior and optimal revenue of RSSC. (2) In the case of quality integration, the optimal revenue obtained by the service sharing model is generally better than that obtained by the retail alliance collaboration model. (3) Benefit distribution ratio and quality cost allocation determine the optimal quality behavior of participating members of the RSSC, and also become the key factors for participating members to choose the collaborative mode in the case of quality integration.

Originality/value

Based on the quality function development of RSSC, this paper introduces the concept of steady service quality, and discusses the relationship between the quality cooperation stability and the mode selection of RSSC. This provides a theoretical basis for how to build a RSSC with efficient operation and stable quality.

Details

Journal of Enterprise Information Management, vol. 34 no. 1
Type: Research Article
ISSN: 1741-0398

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Article
Publication date: 4 February 2020

Jianfei Li, Mengxia Sun, Li Ren and Bei Li

The advent of the new retail era witnessed the consumers’ demand shift from on the traditional product quality to on the full supply chain service quality, and product…

Abstract

Purpose

The advent of the new retail era witnessed the consumers’ demand shift from on the traditional product quality to on the full supply chain service quality, and product service and service manufacturing is gradually taking shape. The purpose of this paper is to propose whether there is a “quality bridge” in the dynamic evolution process of retail service supply chain (RSSC) and discuss the system role, steady-state characteristics and dynamic evolution mechanism of service quality in this dynamic evolution process.

Design/methodology/approach

This paper proposes the dissipation system structure of the RSSC under the steady-state quality constraint, constructs a Markov chain model (MCM) for the evolution of the service quality of RSSC, and tests the objective existence of the steady-state distribution of the service quality by taking Chinese HJ retail enterprises as samples.

Findings

The research value of this study is summarized as follows. The research finds that the evolution of service quality of RSSC is a dynamic and non-linear growth process, which has significant characteristics of complex adaptability and steady-state convergence. The study finds that the quality evolution process of the RSSC is a steady-state convergence process, and there is a steady-state distribution of quality in its co-evolution, in which different process input levels have a significant positive impact on the stable level of quality state. The study finds that the steady state of quality plays a crucial role in the collaborative evolution of the RSSC, that is, when the service quality reaches a certain steady state distribution, the operating efficiency and profit level of the whole chain will show an “explosive” growth trend.

Originality/value

Quality bridge, an original concept in this paper, represents the role of quality steady-state in the operation of RSSC. Based on Markov chain and system simulation tools, this paper verifies the existence of steady-state service quality and its positive effect on the co-evolution and sustainable development of RSSC. When the service quality reaches a certain steady distribution, the operating efficiency and income level of the whole chain will show n trend of explosive growth.

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Article
Publication date: 17 May 2013

Mahour Mellat‐Parast

This paper aims to develop a theoretical base for supply chain quality from the learning perspective. Through utilizing the relational view of inter‐organizational…

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7009

Abstract

Purpose

This paper aims to develop a theoretical base for supply chain quality from the learning perspective. Through utilizing the relational view of inter‐organizational competitive advantage, the paper identifies learning‐driven practices that influence buyer‐supplier performance outcomes.

Design/methodology/approach

A review of the literature in quality management, supply chain management and strategic management is conducted to develop key practices associated with quality management in a supply chain environment.

Findings

The findings suggest that quality management facilitates cooperative learning and improves inter‐organizational learning processes. At the supply chain level, it enhances supply chain satisfaction and supply chain performance.

Originality/value

The study contributes to our understanding of quality management practices within a supply chain environment from an inter‐organizational learning perspective. It extends the concept of quality to the supply chain through focusing on key practices that influence the quality of supply chain relationships.

Details

International Journal of Quality & Reliability Management, vol. 30 no. 5
Type: Research Article
ISSN: 0265-671X

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Article
Publication date: 13 March 2017

Anabela Soares, Ebrahim Soltani and Ying-Ying Liao

The extant literature highlights the notable lack of a consensus among operations and supply chain management scholars regarding the theoretical underpinnings and…

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3715

Abstract

Purpose

The extant literature highlights the notable lack of a consensus among operations and supply chain management scholars regarding the theoretical underpinnings and associated empirical evidence for the performance impact of supply chain quality management (SCQM) practices on quality. The purpose of this paper is to redress this imbalance in the literature through empirical examination of the relationship between SCQM practices and quality performance outcomes.

Design/methodology/approach

In accordance with the research aim, a quantitative approach was adopted, and a multi-item scale Web-based survey was designed to collect primary data. A total number of 325 questionnaires were collected from a sample of UK-based manufacturing companies. Factor analysis, internal consistency and multivariate regressions were used to validate the multi-item scale and test the hypotheses.

Findings

The findings confirm the proposed hypotheses and reveal statistically significant results for the performance impact of SCQM practices on quality at an aggregate level. However, the results of the individual level analysis of SCQM practices appear to vary from practice to practice. Of various SCQM practices, customer focus with the highest beta value (i.e. ß = 0.303; t-value = 6.120; p = 0.000) was found to have the greatest impact on quality performance.

Practical implications

The findings encourage managers to place high priority on both inter-firm and intra-firm relationships as prerequisites for achieving superior quality performance. The propositions and the results of the study provide managers with some guidelines about effective management of upstream, midstream and downstream supply chain networks and awareness of the potential synergies arising from the combined effects of SCQM practices that could bring about desired quality performance outcomes across the entire supply chain network.

Originality/value

Real and sustainable quality performance often requires an equal focus on both intra- and inter-firm relationships among supply chain partners. Therefore, effective management of quality across the entire supply chain is deemed essential if a firm is to smoothly supply high-quality products and services to customers. But little research has been devoted to understanding conceptual underpinnings of SCQM as well as empirical support and validation for the conceptualisation and measurement of SCQM practices. Based on the insights gained from social network theory, this paper makes an attempt to address this gap and examine the impact of SCQM practices on quality performance.

Details

Supply Chain Management: An International Journal, vol. 22 no. 2
Type: Research Article
ISSN: 1359-8546

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Article
Publication date: 1 September 2004

Christopher Roethlein and Sara Ackerson

Analyzes four entities in a connected supply chain through a case study. Focuses on the relationships between organizations and the specific goals and objectives of each…

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4656

Abstract

Analyzes four entities in a connected supply chain through a case study. Focuses on the relationships between organizations and the specific goals and objectives of each firm. The study was conducted from an insider's view through personal experiences, and a series of on‐site and telephone interviews with managers from each entity of the supply chain. Focuses on passing on and interpreting quality goals, alignment of quality goals and the existence of partnership with the connected supply chain. The main reason for the success of the supply chain is the strength or dominance of the manufacturer. Strong and frequent unidirectional communication exists between the manufacturer and the supplier and between the manufacturer and the distributor. These connections are the crux of the supply chain. From this strong relationship, the supply chain is able to remain successful while communication weakens and disappears at either end of the supply chain.

Details

Supply Chain Management: An International Journal, vol. 9 no. 4
Type: Research Article
ISSN: 1359-8546

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Article
Publication date: 5 June 2009

Gionata Carmignani

The purpose of this paper is to present the results of a research for developing a standard to implement a process management system in a whole supply chain.

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7578

Abstract

Purpose

The purpose of this paper is to present the results of a research for developing a standard to implement a process management system in a whole supply chain.

Design/methodology/approach

To gain this aim, the research has been developed in two parts. The quality management part has the objective to select the reference model to develop the standard. The supply chain management (SCM) part has, instead, the objective to select the drivers and the main processes that the standard have to manage. The evaluation of the results of these parts has permitted to define the proposed standard.

Findings

A modified interpretation of ISO 9001:2000 norm is proposed permitting: to improve the ISO 9001 standard to the general requirements for a whole process approach; to extend and to apply the ISO 9001 concepts, that address quality aspects within a single organization, to a whole supply chain; and to facilitate the introduction of the modern principles and techniques of SCM. Finally, the standard to implement a management system for a whole supply chain is introduced through the identification of the main supply chain processes and drivers.

Research limitations/implications

The standard proposed is a specific for a generic supply chain. Further studies will be necessary to: customize the standard to appropriate productive sectors and validate the appropriate content through real applications.

Practical implications

The standard proposed is a guide line to implement a management system in a supply chain and, for this aim, it can be applied in a generic supply chain.

Originality/value

The standard proposed is an original tool to improve the collaboration and processes integration between the partners into a supply chain and this scope can be the actual value of the presented methodology.

Details

Business Process Management Journal, vol. 15 no. 3
Type: Research Article
ISSN: 1463-7154

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Article
Publication date: 21 February 2020

Saturnina Alves da Silva Martins, Marcio C. Machado, Maciel M. Queiroz and Renato Telles

Recent literature has highlighted the importance of quality and governance in supply networks. Usually, the relationships between the actors are complex, comprising both…

Abstract

Purpose

Recent literature has highlighted the importance of quality and governance in supply networks. Usually, the relationships between the actors are complex, comprising both formal and informal interactions. Despite recent advances in quality and governance in supply networks, extant literature highlights the lack of quality in healthcare supply-chain networks in relation to governance mechanisms. This paper aims to investigate the role of governance mechanisms and their influence on the quality of healthcare supply networks, and assumes that governance instruments can support quality performance.

Design/methodology/approach

A multiple-case research approach was employed. Six organisations in the Brazilian healthcare sector were analysed (four operate only with renal replacement therapy, one is a material supplier, and one operates with renal replacement therapy and collective procurement).

Findings

Findings showed that there is no formalised supply network structure in these organisations. A possible consequence of this is that the supply-network governance is dominated by informal relationships. In the quality dimension, managers' awareness is limited, but there are mechanisms in place to control the quality of the materials.

Practical implications

Healthcare managers can actively invest in the social aspects of the relationship between buyer and supplier, such as trust and commitment, thus increasing responsiveness in patient care. However, this informal procedure can lead to problems with tracking and reliability, ultimately leading to quality problems. Therefore, it is recommended that formal and informal governance instruments be used jointly to improve service quality.

Originality/value

This study suggests that the integration of formal and informal mechanisms of governance can improve the quality of supply networks. Additionally, if the administrative process is purely formal, network relationships and their efficiency will be impaired.

Details

Benchmarking: An International Journal, vol. 27 no. 3
Type: Research Article
ISSN: 1463-5771

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Article
Publication date: 16 March 2012

Xingxing Zu and Hale Kaynak

The purpose of this paper is two‐fold: to examine two approaches buying firms can utilize to manage supplier quality; and to investigate the ways in which factors inherent…

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8151

Abstract

Purpose

The purpose of this paper is two‐fold: to examine two approaches buying firms can utilize to manage supplier quality; and to investigate the ways in which factors inherent in supply chain relationships affect the use of these approaches in supply chain quality management.

Design/methodology/approach

Drawing on agency theory, this paper proposes a conceptual framework that relates the underlying factors of a supply chain relationship to the use of quality management approaches. Two types of approaches, outcome‐based and behavior‐based, are discussed in terms of their focuses, purposes, and methods. Propositions are developed about the effects of these factors on the decisions buying firms make about supply chain quality management.

Findings

This study suggests that rather than relying on one generic supply chain quality management approach for all suppliers, firms need to choose different management mechanisms for different suppliers based on the salient attributes of individual suppliers and their relationships with the buyers. Five types of agency‐based factors are discussed. These factors – information asymmetry, goal conflict, risk aversion of suppliers, length of relationship, and task characteristics – can be expected to influence how firms design and manage their quality management systems for supply chains.

Practical implications

A better understanding of the distinction between outcome‐based and behavior‐based approaches helps managers evaluate which approach is best suited to managing the quality of their suppliers. The propositions pertaining to the key factors provide managers with some guidelines about the critical conditions they should consider when building their firm's supply chain quality management system.

Originality/value

Having an effective quality management system of a supply chain is essential for maintaining a smooth supply of high quality products and services to customers. However, little is known about how a firm should design this supply chain quality management system. The paper addresses this gap by applying agency theory to examine the two essential approaches to managing supplier quality and to explore the critical factors that should be taken into account when considering the appropriate approaches for different suppliers.

Details

International Journal of Operations & Production Management, vol. 32 no. 4
Type: Research Article
ISSN: 0144-3577

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Article
Publication date: 15 August 2019

Sanjay Sharma and Sachin Modgil

The purpose of this paper is to investigate the impact of total quality management (TQM) and supply chain management (SCM) practices on operational performance, and their…

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2057

Abstract

Purpose

The purpose of this paper is to investigate the impact of total quality management (TQM) and supply chain management (SCM) practices on operational performance, and their interlinkage between each other.

Design/methodology/approach

Constructs those are critical to pharmaceutical quality and supply chain have been identified with the help of literature and experts from industry. The impact of TQM practices on supply chain practices and on operational performance has been evaluated. Similarly, the impact of supply chain practices on operational performance has been evaluated. Further, alternate models are tested and evaluated through structural equation modeling.

Findings

It was observed during testing of alternate models that TQM practices have a direct impact on operational performance. However, TQM practices also directly impact supply chain components, which, in turn, influence overall operational performance. In comparison of alternate models, the model in which TQM practices affect supply chain practices and supply chain practices further affect the operational performance is found most appropriate.

Practical implications

This study provides some useful implications from industry point of view. TQM practices are critical to pharmaceutical industry. TQM practices are the core of attaining a smooth supply chain, which will have greater impact to achieve operational performance. Strategic supplier partnership, procurement management, information sharing, and quality and inventory management practices are driven by TQM practices. This tri-linkage helps to achieve the desired operational performance.

Originality/value

There are very limited studies that have considered both the areas together to achieve better operational performance. In pharmaceutical industry, both TQM and SCM are the critical areas for any organization to drive its growth.

Details

Business Process Management Journal, vol. 26 no. 1
Type: Research Article
ISSN: 1463-7154

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Article
Publication date: 26 September 2019

Anh Chi Phan, Hao Anh Nguyen, Phuong Dinh Trieu, Ha Thu Nguyen and Yoshiki Matsui

This study aims to investigate the effect of supply chain quality management on operational performance in Vietnamese manufacturing companies.

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1526

Abstract

Purpose

This study aims to investigate the effect of supply chain quality management on operational performance in Vietnamese manufacturing companies.

Design/methodology/approach

Questionnaire survey is conducted to collect data from Vietnamese manufacturing companies in the electronic/electric industry. Collected data were analyzed by using correlation analysis and hierarchical regression analysis.

Findings

This study points out the current situation of implementing supply chain quality management practices in Vietnamese manufacturing companies which are more focused on internal quality management practices than upstream and downstream quality management practices. Correlation and regression analyses that demonstrate the significant linkage between supply chain quality management practices and operational performance are confirmed in this study. Upstream and downstream quality management are found to be the significant predictor for high performance on quality, cost and delivery.

Research limitations/implications

This study has some limitations that can be addressed in future studies. The first limitation is the relatively small sample size due to lack of time and resources. These constraint can be overcome in future works by collecting more data in diverse countries and industries to re-examine the framework. Furthermore, larger sample will allow researchers to apply other statistical methods such as path analysis and structural equation modelling, which would provide interesting results. Another limitation is that the collected data in this paper mainly rely on perceptions of the respondents, which may cause individual bias in analysis. To reduce this type of bias, both subjective and objective measurement of scales, especially performance measures, can be used in future studies.

Practical implications

This study provides empirical evidences that practitioners can use to improve a specific type of performance, especially in the context of emerging economies. In a turbulent and unpredictable business environment, it is emphasized that quality management should be extended at supply chain level to utilize the capabilities of external partners. In Vietnamese manufacturing firms, implementation of such practices as information technology links, information sharing, supplier involvement and customer involvement would lead to high level of operational performance.

Originality/value

Supply chain management and quality management are two fields of study that have gained much attention of researchers. However, the concept of supply chain quality management as well as its impact on business performance have not been fully studied, especially in context of a developing country. Through extensive literature review, this study proposes and tests an analytical framework that characterizes supply chain quality management into three elements: internal quality management, upstream quality management and downstream quality management. Subsequently, their impact on quality, cost and delivery are analyzed to provide better understanding of supply chain quality management in Vietnamese context.

Details

Supply Chain Management: An International Journal, vol. 24 no. 6
Type: Research Article
ISSN: 1359-8546

Keywords

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