Identifying key knowledge area in the professional services industry: a case study

Gabriel Cepeda Carrión (Assistant Professor of Business Administration (gabi@us.es), Departamento de Administración de Empresas y Marketing, Universidad de Sevilla, Sevilla, Spain)
José Luis Galán González (Professor of Strategic Management and Chairman (jlgalan@us.es), Departamento de Administración de Empresas y Marketing, Universidad de Sevilla, Sevilla, Spain)
Antonio Leal (Professor (aleal@us.es), Departamento de Administración de Empresas y Marketing, Universidad de Sevilla, Sevilla, Spain)

Journal of Knowledge Management

ISSN: 1367-3270

Publication date: 1 December 2004

Abstract

The purpose of this exploratory case study is to determine how an enterprise can identify and measure a key resource capability (critical knowledge area) to enhance competitive advantage, in the context of the emerging field of knowledge management. On the basis of the literature on resource capabilities and strategic management, the term critical knowledge area has been formulated as a label for a key resource capability.

Keywords

Citation

Cepeda Carrión, G., Luis Galán González, J. and Leal, A. (2004), "Identifying key knowledge area in the professional services industry: a case study", Journal of Knowledge Management, Vol. 8 No. 6, pp. 131-150. https://doi.org/10.1108/13673270410567684

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Publisher

:

Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited

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