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How newcomers use role models in organizational socialization

Cathrine Filstad (Norwegian School of Management, Oslo, Norway)

Journal of Workplace Learning

ISSN: 1366-5626

Article publication date: 1 October 2004



This study examines how newcomers use colleagues as role models in organizational socialization, taking a multiple level approach to organizational socialization as individual, social and cultural learning processes. The newcomers' most important personal characteristics are expectations, experience, self‐confidence and competitive instinct. These personal characteristics were affected by early experience during the first four to six weeks in their new job. The study shows not only the correlation between early experience and personal characteristics, but also reveals a strong correlation between early experience and organizational socialization outcome. Newcomers rely on role models, and as a result of interaction and observation they acquire different qualifications from several role models. The term “multiple contingent role models” is introduced to explain how newcomers use role models.



Filstad, C. (2004), "How newcomers use role models in organizational socialization", Journal of Workplace Learning, Vol. 16 No. 7, pp. 396-409.



Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited

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